Les Ambassadeurs

Recent Reviews: 40

• User:Lorenzo C

  Trip type: Couples

  Hard to find a good thing

  03 Aug 2024

  it's hard to find a good thing:- lamp on the bed was bent- the mini fridge isn't working and smells terrible- the shower head of the wc is broken- the whole room smells bad like mold - can't pay with credit cards(despite what it says on the door) - The guy at the desk didn't explained anything(where the breakfast is, what time, checkout time, wifi password) - the bathroom is extremely unsafe because it always full of water - no battery in the TV remote- breakfast was bad (old cereals) few choice- no towels we did ask, and when they changed the room didn't left any, we had to ask twice- rooms are pretty noisy and it's hard to sleep because you need to slap the doors to close them - room is dirty

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• User:Ellie C

  Trip type: Couples

  Terrible

  27 Mar 2024

  I booked a surprise getaway to Casablanca for my boyfriend’s birthday which was ruined by the hotel. Upon first arrival, the hotel is further away from the landmarks and train station than initially thought - around 25 min walk from the train station. When we entered the room the bedroom seemed nice, clean and modern. When entering the bathroom the towel rail fell off the wall and hit my partner on the head. The shower was broken and water came from a small part of the shower at an incredibly slow pace. The balcony doors do not fully shut and the hotel is on a main road so constantly busy with traffic sounds all throughout the night and the rooms are incredibly cold. The curtains also didn’t properly fit the balcony doors so there was no way of making the room dark. To top it all off, I was told by the staff that I had booked a transfer to RAK airport for 450dhs only to find out that they were ‘unsure who had said this’ and would not honour this they instead said we could get a taxi for 2000dhs. We checked out of the hotel early and will not be returning. We expressed our complaints to the front desk staff who called a manager to come and speak to us but she said she would not come downstairs to speak with us. Terrible hotel, terrible management and whoever runs the booking.com page ruined our holiday.

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• User:rakyc2014

  Trip type:

  A decent stay

  25 Sept 2022

  Having seen the reviews and photos from previously, I can say this was based on the old interior design and it looks to me a lot has changed. I'm also guessing the staff has changed as we had a lovely host on reception.We only stayed one night in mid August. We were told of paying a slightly higher rate than what I had reserved. I mentioned it to the man on reception who without hesiatation, rang management and gave us the room at the rate I had seen originally. We were offered a room with a double and single bed or the one I had reserved - 3 single beds. We chose the latter as we just liked it better, after they kindly offered to show us both. There was a balcony which was a bonus. The room came with a mini fridge and I think a safe too. Complimentary toiletries were provided too. However the telephone didn't work and the room needed more USB ports/electrical switches. We weren't provided slippers as shown on their photos.It was a buffet breakfast and therefore plenty of choices. The staff there were polite and friendly. The hotel is opposite a supermarket which is very useful. Unfortunately we only stayed one night but I would recommend staying at this hotel. My son loved it. The reception area is nice and they hold luggage for you too.

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• User:cmlewis1977

  Trip type:

  Avoid this hotel

  19 Feb 2020

  I made a reservation through booking.com for one night on Dec 24. When I got there I found a guy in reception and at first, he didn't know what I was talking about when I told him I have an online reservation. The hotel did not look anything near what the photos showed on booking.com. It was dirty and it was in the remodeling process. There was construction debris everywhere. and rooms smelt like paint. I had to find another place to stay. I didnt get my refund through booking.com. When I tried to leave a review on booking.com they wouldn't let me. It was a very bad experience, avoid this hotel!

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• User:miekek536

  Trip type: Business

  Deducting 1 night from credit card and unwilligness to refund me

  19 Jan 2020

  The hotel is nicely located and not far from the train station. I had a pleasent stay and the staff was friendly. Once back home, I noticed that they had deducted 1 night (from the 5) from my creditcard while I paid in cash at the reception. The hotel does not respond on email over this or on any other matter. By calling, I finanlly received the managers WhatsApp number and started a communication with him conerning the issue. The manager promissed to settle the matter and for a while we were chatting in a friendly way. Only to find out that it was probably only a strategy to exceed the term in which I could ask the credit card company to rewind the payment. Credit card companies require a communication with the service provider first, but if that service provider takes his time with empty promisses, you are then too late to get your money back.

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