Riad Nassim

Recent Reviews: 1104

• User:Wanderer07246005033

  Trip type: Family

  Enjoyed it; but not enough to come back

  24 Apr 2026

  Overall, we enjoyed our stay at the Monte Santo resort - my wife and I, and our two kids (5 & 2) spent a week at the resort in late April 2026, staying in one of the resorts two-bed apartments. In terms of positives ; lovely location, lovely indoor and outdoor pools, great playground for the kids and a lovely vibe to the place.In terms of negatives; it is expensive and I’m not entirely convinced re the value for money; there was also mould in our bedrooms, which we noticed on the first day and to be fair, this was cleaned immediately when we called reception. That said, it was a bit of a downer on Day 1, especially when you consider this is 5 star. We ate at the restaurant only once, and it was very expensive and the food was average.In short, we enjoyed our stay but probably not enough to stay there again - we ADORED Carvoeiro and have already booked a week in October, staying in a nearby resort.

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• User:Lauren D

  Trip type: Family

  Families Beware

  15 Apr 2026

  Families beware. Monte Santo advertises itself as a family friendly resort. However this week it has just introduced a new rule banning children from the indoor pool after 4pm every day. We are currently staying at Monte Santo and my children were just told to leave the indoor pool at 7pm this evening and go in the outdoor pool (which is freezing cold in April) as it is "adults only time". However there is nobody in the pool or anywhere to be seen.I fully understand the need for adult only swimming times but banning children from the indoor pool everyday from 4pm is crazy. An hour in the morning and evening I can understand, but a 4 hour block is too much.Hopefully the resort will quickly come its senses, otherwise I fear it may alienate a big chunk of its target market. We have visited Monte Santo 6 times in the last 3 years as a family of 6/8, but I fear that this time will be our last if drastic rules like this are introduced. Catarina Moreira, General Manager at Monte Santo Resort, responded to this review Dear Lauren,First of all, thank you for your feedback and for your continued preference for the Monte Santo Resort over the years.Following an internal review and taking into account the valuable suggestions of our esteemed guests, we would like to inform you that the indoor pool policy has been revised. Children under 16 are now allowed to use the indoor pool throughout the entire opening period, provided they are accompanied by an adult.To ensure the comfort and safety of all guests, we kindly ask that balls, inflatables, jumping, and diving are not permitted in the indoor pool.We hope this update meets your expectations and contributes to a more enjoyable experience for the whole family. Your feedback is extremely important to us and helps us continuously improve.Kind regards,Management

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• User:Kmac311

  Trip type: Family

  Not a 5 star hotel

  12 Apr 2026

  The hotel is beautiful and the grounds themselves really nice, the hotel is not a 5 star hotel. Guests have to buy their own coffee for the room. If you go half board you have a limited choice menu. The room we had clearly had sewage problems and we smelled sewage all night when sleeping. TotalWaste of money. The upside was that the staff are very nice. Catarina Moreira, General Manager at Monte Santo Resort, responded to this review Dear Kmac311,Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, and that we were not able to provide you with the experience you were hoping for.Your comments regarding the room conditions, the dining options, and the overall value have been carefully noted and will be reviewed by our management team, as we continuously work to improve our services and facilities. This is not the standard we strive to maintain.On a more positive note, we are glad to know that you found our staff to be friendly and helpful, and we will be sure to share your kind words with them.We sincerely regret that we did not exceed your expectations on this occasion, and we hope we may have the opportunity to restore your confidence in the future.Kind regards,

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• User:jessicahp36

  Trip type: Family

  A great complex!

  11 Apr 2026

  We stayed here as a family of 5, with older children. Complex is lovely and clean. House keeping daily and the staff work hard. The resort is a walk away from anything so would be good to have more facilities on the complex rather than just the one restaurant. That said a really nice place in a quiet location. Defo recommend 😊 Catarina Moreira, General Manager at Monte Santo Resort, responded to this review Dear Jessicahp36,Thank you for taking the time to share your feedback.We’re delighted to hear that you and your family enjoyed your stay and found the complex lovely, clean, and well maintained. It’s especially great to know that our housekeeping team and staff made a positive impression.We also appreciate your comments regarding the facilities and location. Feedback like yours is very valuable and helps us understand where we can improve the guest experience. We’ll certainly take your suggestion about additional on-site facilities into consideration.We hope to welcome you and your family back again in the future 😊Kind regards

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• User:Sandra P

  Trip type: Couples

  NOT A FIVE STAR RESORT/MAYBE A THREE STAR

  09 Apr 2026

  At first glance a beautiful, well landscaped resort with spacious units. But after a few days it became a tired resort inside and out due to lack of proper maintenance and quality control. Kitchen was in need of an update. Fridge, dryer problems. Frequent calls to front desk to report issues. Furniture with cushions required cleaning. Cleanliness was lacking due to unacceptable cleaning by the cleaning ladies. Kitchen and bathroom floors were not regularly washed and sanitized as well as most of the unit. I had to ask them to wash the floors. We had ants in the master bedroom and living room. One unit had cockroaches which was ignored by management. Interior needed some repairs with our ensuite bath door not closing due to regular water from the shower landing on the floor. Lights in some rooms needed replacement. Again, no quality control. Consistently we had to call to report problems. Bathtub needs a safety bar to avoid slipping. The pool was lovely but again not maintained resulting in safety issues especially along the wooden pathways. Reviews have been dismissive after looking back a few years where the same problems are mentioned. There hasn’t been an improvement. I would avoid this resort as it is neglected, overpriced with many unsolved issues. It appears that they don’t take complaints seriously. Staying for a month, one notices a lot and it’s a shame that this resort is not properly maintained because it has much potential. Catarina Moreira, General Manager at Monte Santo Resort, responded to this review Dear Guest,Thank you for your detailed feedback. We are sorry to hear that your stay did not meet your expectations.. This is not the standard we aim to provide.We would like to highlight that this year all buildings have been repainted on the exterior, and the indoor pool has already been fully renovated. In addition, the wooden walkways—original features of the resort since its opening—are scheduled to be renovated later this year.Please note that we have a pest control system in place throughout the resort, with regular preventive treatments carried out.Your comments regarding maintenance, cleanliness, and safety have been taken seriously and will be shared with our management team as part of our ongoing improvement process.Kind regards

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