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Royal Mirage Fes Hotel

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Royal Mirage Fes Hotel

locationFez, Fez

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About Royal Mirage Fes HotelAbout Royal Mirage Fes Hotel

Location

This luxury hotel is located in the centre of Fez within a few minutes drive of the historic old town.

Facility

The hotel has 11 suites, 10 single rooms and 247 double rooms, which are located on 5 storeys and are reachable by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Parking facilities available to guests include a garage and a car park. Further services include a 24-hour security service, a complimentary babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service, a hairdresser and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Most of rooms include a balcony or terrace as a standard feature. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. Other amenities available include a washing machine and an ironing set. A direct dial telephone, a TV, a plug adapter, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A turndown service provides guests with additional comfort in the evening hours. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, a vanity mirror and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There is a poolside snack bar as well. The hotel offers a variety of outdoor sports, including tennis. For a fee, guests can also enjoy golf and horse riding. Guests can enjoy a wide range of indoor sports, including a gym, billiards, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. Children are well looked after in the kids' club.

Meals

Dining facilities include a non-smoking restaurant, a café and a bar. Catering options include half board and full board. A continental breakfast, lunch and a comprehensive dinner buffet offer plenty of delicious variety. Diet meals and vegetarian dishes can be prepared on request. The hotel also offers special catering options.

Amenities at Royal Mirage Fes Hotel Amenities at Royal Mirage Fes Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Health checks on staff

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Evening Buffet

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      Full Board

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Pool

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      Golf

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      Gym

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      Horse Riding

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

Map preview

Around this property:

Public Transport

3 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

388

Very Good

274

Average

236

Poor

92

Terrible

99

Recent Reviews: 1089

  • User:BostonNix

    Trip type: Couples

    Give this place a pass.

    rating19 Apr 2026

    There is absolutely no reason to go to this hotel unless you are desperate. It appears to be used primarily by tours and the hotel staff are just are not keeping up with the needs of their guests. It looks as if the hotel was very lovely when it was built - maybe the 60’s or 70’s? But it has not been maintained. The A/C was not working when we checked in; the safe did not work; the bathroom sink looked like it had been cracked with a sledge hammer, the shower fell apart in our hands; the bathroom light was a strobe light half the time; sheers on the window were filthy. Breakfast was pandemonium. The staff could not keep up with refilling the stations so it was hit or miss if we could get food. The two coffee machines were constantly breaking down and even if they seemed to be working, they dispensed hot chocolate instead of coffee most of the time. Your best bet is the omelet station, but it does not open until about 7:30. You can have your clothes laundered and the turn around is pretty fast - by the end of the day. But it will be a really long time before you can pay them for it - close to 48 hours! The rooms facing the street are very noisy. Nice pool, though!

  • User:Margaret D

    Trip type: Friends getaway

    Appalling hotel and Just You must stop using it.

    rating04 Apr 2026

    This is probably one of the most chaotic hotels I have ever stayed in and I have travelled in North Africa and the Middle East a lot. The noise for rooms on the road side of the hotel is beyond unacceptable, there is nowhere for groups of friends to sit and enjoy a drink other than the dining room. The chaos at meal times has to be seen to be believed. The staff are stressed and under trained, tables aren't cleared, there is no organisation and the food is barely acceptable. I can only assume those giving rave reviews have a vested interest in doing so.

  • User:Terry W

    Trip type: Friends getaway

    Brutal experience

    rating02 Apr 2026

    We stayed at this location as part of our Moroccan tour with Wingbuddy. With all of our bus people checked in, my wife and I stood there watching our guide and the hotel desk argue about why we did not have a room. After 30 minutes we were given a key and said the room was a good one. Upon getting to the room we discovered we had no towels. I returned to the desk and was told someone would bring them up once I checked again. I was told to call down if we still did not have them. Returned to the room. No towels. And the phone did not work. Back to the desk. Same answer…we will get some right up. They never came so I took a couple off a housekeeping cart. The food was horrible.I don’t think we have stayed in such a hotel in the years we have been travelling. No service from the hotel. Room outdated. Bathroom was not as clean as it should be. I would suggest that you avoid this hotel completely.

  • User:Jenni G

    Trip type: Friends getaway

    Might be worth giving this one a miss!

    rating29 Mar 2026

    A hotel that caters for large groups and so doesn't seem to need to care about service! Restaurant is chaos with undercooked food, lack of table clearace and replenishment of buffets. Badly trained staff with little supervisionl Rooms big, dated but clean but avoid road facing rooms if you want some sleep - relentless traffic noise all night.

  • User:Zena R

    Trip type: Family

    Disappointed

    rating28 Mar 2026

    Room was large, unfortunately I forgot a coat and sunglasses in the closet because it had rained and I wanted it to dryI forgot it when we left and called a few hours later to report my mistake I was told it wasn’t there 3x (I called 2x and our tour guide called 1x) I was very disappointed for the lack of integrity Ouafae IDRISSI, Service clients/Réception at Royal Mirage Fes, responded to this review Dear Guest,Thank you for your stay and for sharing your feedback.We are truly sorry to hear about your disappointment regarding the missing items. Please kindly note that after your departure, our team carefully checked the room and surrounding areas; however, unfortunately, no coat or sunglasses were found.We would like to assure you that this situation is not due to any lack of integrity. All found items are systematically registered and stored in our lost & found log, precisely to ensure they can be returned to guests if requested at a later stage.We fully understand how frustrating this situation can be and sincerely regret that we were unable to locate your belongings on this occasion.Kind regards,

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