Be Live Experience Marrakech Palmeraie

Recent Reviews: 2523

• User:J U

  Trip type: Family

  Definitely recommend

  12 Jun 2026

  I had an amazing time at Be live experience marrakech.The hotel has a great atmosphere, very clean spaces, and friendly staff who always made you feel welcomed. The entertainment team is excelent, always active and bringing positive energy throughout the day.A special mention to Mimi, who is a fantastic entertainer, always smiling, full of energy, and making sure everyone is having great time! She definitely made my stay fun! Overall, it was a great experience and i would definitely come back again 😍

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• User:OnAir46746610500

  Trip type: Friends getaway

  Excellent holiday

  12 Jun 2026

  We had a fantastic stay at Be Live and thoroughly enjoyed every moment of our vacation. The atmosphere was welcoming, the facilities were excellent, and the entire team worked hard to ensure guests had a wonderful experience.A special mention goes to Mimi, who was an outstanding entertainer. Her energy, enthusiasm, and ability to engage guests made every activity and show enjoyable. She truly helped create unforgettable memories and brought so much fun to our stay.The entire entertainment staff deserves recognition for their professionalism, friendliness, and dedication. There was always something exciting happening, and they made everyone feel included and welcome.We would also like to thank the bar staff, who were exceptional throughout our stay. They were attentive, friendly, and always served drinks with a smile. Their excellent service added greatly to the relaxing and enjoyable atmosphere.Thank you to everyone at Be Live for such a memorable holiday. We would happily recommend this resort and look forward to returning in the future!

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• User:Go27173104415

  Trip type: Friends getaway

  excellent entertainment

  12 Jun 2026

  We had an amazing stay at Be Live Experience! From the moment we arrived, the atmosphere was welcoming, and the entertainment team made every day special.A special mention goes to Mimi, who is an outstanding entertainer. Her energy, enthusiasm, and ability to engage guests were truly exceptional. She always had a smile on her face and made everyone feel included in the activities and shows.The evening shows were fantastic, with a great variety of performances that kept us entertained throughout our stay. The entertainment staff worked incredibly hard to create a fun and lively atmosphere, and their professionalism and dedication were evident in every event.The entire entertainment team deserves recognition for making our holiday memorable. Their friendliness, talent, and passion added so much to the overall experience.Thank you, Be Live Experience, for a wonderful vacation. We would definitely recommend this hotel and look forward to returning in the future!

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• User:Paul T

  Trip type: Couples

  Excellent Hotel and Staff

  11 Jun 2026

  Following a 10 night stay at this hotel, myself and my partner can't recommend it enough. The staff were incredibly helpful and friendly, and maintained the hotel to a high standard. Positives: - Food was excellent, and although most meals were fairly similar (tagine dishes), the buffet offered a large number of options including child-friendly dishes. - Staff were always on-hand to help, including daily cleaning of the room (wasn't always required) and thorough maintenance of the grounds. - Sunbeds were always available regardless of the time that you arrived at the pool, and the pool itself was excellent, including areas to sit and shallow sections for children. - The bar catered to everyone, including alcohol free cocktails and beers. Downsides: - The A La Carte restaurant had excellent service, however, the food quality in the buffet felt just as good, if not better. - The hotel shop is very expensive, which I guess is expected. Sun cream will run you around £18 a bottle. Would I stay here again? Absolutely.

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• User:246ymt

  Trip type: Family

  A story of 2 trips to this hotel.

  11 Jun 2026

  This review is based on 2 trips to this hotel - one in April 2025 time and the more recent one in May 2026.We came to here in April 2025 with low expectations and were largely very surprised. The food was good and the staff seemed very attentive. They came up to us and told us about everything happening and we felt very seen. It was because of this that i got to do archery twice during my stay and really enjoyed it. However, during our more recent trip during May 2026, we felt very much lost in the crowd and we weren't really seen or cared about when it came to the staff and this was up and down. We felt this across the board and it maybe highlights the difference a year can make or the difference between going slightly off peak vs on peak holiday time.I have to highlight that during both trips the medical staff/first aid office weren't very helpful. In 2025 my daughter got a bad splinter in her foot and was allowed to walk back from the children's club to the swimming pool by herself. We then had to take her to the first aid office and the splinter was eventually removed. During this 2026 trip I had some kind of bug and had thrown up one day. The first aid office was shut and I asked reception if they had medicine. They said no and I would have to be driven by taxi to a pharmacist and then come back.Overall, on both trips i also felt that the reception staff were not very friendly and did not care. You are immediately barracked with requests for tourist tax, room deposit and signing things. No hello, no welcome, no customer service really. In addition, make sure your room deposit is given in cash. During our stays the reception staff tried to claim they could not find our receipt on the system (after taking the paper copy off of us - so protect it when you check in) and eventually they backed down. It is a shame that they try to behave like merchants in Marrakech town, rather than professionals in a hotel - all to keep a room deposit fee and never return your money. If you had to rush out and expect it to be refunded to a bank card - they will never do it. Keep staying at the desk, asking for the deposit back and give them plenty of time - so this act does not work.There were also other instances that highlighted the lack of concern staff have for customers. On one occassion, a lady was found by my wife locked in the loos near the swimming pool. She told the bar staff who waved her off and told her to go to reception. Eventually some people came and fiddled around with the door and didn't get the lady out. Another man staying at the hotel had to come and KICK THE DOOR DOWN to get this poor lady out.Also the coach driving you in to town is lovely. However, they can sometimes make use of other branded buses to pick you up - as we found out one day when it was a black coach for another company. You really have to look to spot the tiny piece of board that has the Be Live logo on it. So keep your eyes open.The children's disco and other entertainment also seemed to start late or just be randomly switched around, with no communication to customers about what was going on. For instance, some days my Father in law wanted to do the aqua aerobics class and it just never happened - again with no explanation.In addition myself and my parents in law noticed cleaning staff tended to just walk in and not knock or announce themselves in any way.I am not trying to say the hotel is awful. It isn't. Only that the second visit let the positive impression from the first down. It is a good hotel for families. However, it by and large does not make you feel overly welcome.

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