Dar Tasnime

Recent Reviews: 127

• User:Veronica J

  Trip type: Couples

  A very nice Riad in an excellent location

  21 Feb 2025

  This is a very nice Riad which is located close to the main square, Medina and the new town. We enjoyed the breakfast provided. The owner was friendly and helpful. We had an amazing night's sleep. There is a nice roof terrace. We would recommend this Riad.

• User:dimsh2000

  Trip type: Couples

  Unpleasant stay

  25 Jan 2024

  My wife and I were excited to stay here after reading all the amazing reviews, especially after a long journey from the Sahara. However, it fell far short of our expectations. We arrived around 6PM and when we rang the bell, the owner opened the door and rushed us in, telling us we're "late." We sat down, registered, paid the city tax, and were sent off to our room. During this whole process, his demeanor was very unfriendly. Not once were we offered help with our bags. The room is quite small for two people, but is beautifully decorated, especially the bathroom. There was some miscommunication regarding the bed type, but housekeeping quickly fixed it the next day (converted two twins into one double). The worst part of the experience was the shower. After being in the Sahara for 4 days, we wanted to take a nice hot shower. After 15 minutes, all the hot water ran out and we had to wait until the next morning to shower again. We didn't even experience this in guesthouses on the way to the Sahara. We were gaslighted and told the shower can accommodate 3 people showering in one night. The breakfast was actually quite delicious with lots of variety (yogurt, eggs, fruit, crepes, and other local specialties). Aside from during breakfast time, all of our interactions with the owner were quite unpleasant and we sensed a lot of attitude from him. This was by far the worst accommodation during our 2 week stay in Morocco. Chakib EL MOATASSIM BILLAH, Owner at Dar Tasnime, responded to this review Je reconnais que je me rappelle pas de ce client mais je vais répondre à quelques points évoqués.Aucun client ne devrait s’attendre à ce que je l’aide avec son baggage. Avec ma double arthrose à la colonne vertébrale (un vrai handicap), je ne peux même pas soulever ma propre valise quand je voyage. Quand les femmes de ménage sont présentes, je leur demande d’aider les clients âgés qui en ont besoin; sinon je laisse tout naturellement les clients s’en charger eux mêmes. Il faut rappeler que certaines personnes viennent dans notre Riad avec l’idée qu’ils trouveront du personnel à leur service pour tout. Qu’ils sachent qu’ils se trompent d’hôtel.Sur sa réservation, ce client a demandé 2 lits simples et à l’arrivée, il voulait un lit double. Si les femmes de ménage étaient encore présentes (et ce n’était pas le cas), elles auraient fait ce changement. Sinon, le client doit attendre le lendemain. Ce cas illustre bien ce genre de clients qui ne maitrisent pas l’outil informatique et qui se permettent de critiquer l’hôtel pour leurs propres fautes.En arrivant au Riad, chaque client reçoit un petit papier avec le code WIFI et la mention 100L comme capacité maximale du chauffe-eau électrique dans chaque chambre et je précise que c’est largement suffisant pour la douche de 3 personnes (comme dans la chambre triple). Ça arrive parfois que les clients arrivent fatigués de leur long voyage et si la première personne qui prend sa douche et égoïste et ne pense qu’à elle même, elle s’oublie sous la douche profitant du massage à l’eau chaude et en consommant la totalité. La deuxième personne ne trouve alors que l’eau froide et systématiquement, c’est le Riad qui est critiqué et personne ne parle de l’égoïsme de la première personne qui ne pense qu’à elle même. J’avoue que parfois, cela me fait rire parce qu’il faut voir la tête de la personne qui s’est faite avoir par son conjoint dans cette histoire!Bon, heureusement que la majorité de mes clients est raisonnable et cela n’arrive que rarement avec une minorité qui complique les choses quoiqu’il arrive.Ces clients disent qu’ils ont senti une attitude negative de ma part à leur égard. C’est fort possible et je l’ai déjà dit dans ma réponse à d’autres commentaires: Je ne peux pas être gentil avec les personnes qui ne sont pas gentils avec moi. Je les laisse tranquille avec peu ou pas d’interaction, mais question service, ils sont servi comme tout le monde.Moi non plus je ne passe pas un bon moment avec ce genre de clients, et c’est d’hommage, mais je ne me fait pas d’illusion, il y aura toujours ces fameux 2% !

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• User:Pegah B

  Trip type: Friends getaway

  Best hospitality best place

  14 Jan 2024

  Very nice and clean place, good location, walking distance to the souk. The place is beautiful and so clean the owner is very hospitable and extremely helpful. Breakfasts are combination of Moroccan and continental. I would go back again.

• User:Sarah T

  Trip type: Couples

  Perfect

  01 Jul 2023

  We stayed at Dar Tasnime during the three days we were in Marrakesh. It was a perfect place for us. The owner was kind, knowledgeable about the area, and has had an interesting life. The accommodation was clean and beautiful. Wifi and air conditioning worked well. The breakfast was nice and the location was perfect for walking everywhere we wanted to go.I would recommend this place to all my friends and family and I would suggest you book this place too.

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• User:Rukia W

  Trip type: Couples

  Amazing!

  26 Apr 2023

  An amazing Riad, (Moroccan House) and the owner is very warm and welcoming. The location is perfect, close to all of the attractions and still tucked away on a calm street. The place is very safe, we felt comfortable waking outside at any time.We’re felt that the rooms were bigger than they seemed in the photos! And the bathroom is huge, we were really impressed.They also have a cosy roof where you can sit and enjoy your time (if the weather is good).Breakfast was great, the owner took time to explain the traditional Moroccan food that we asked about. He also told us about a company that books train tickets and delivers them to your hotel, a great time saver!

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