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Homemorocco

Hotel Chems

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Hotel Chems

locationMarrakech, Marrakech

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About Hotel ChemsAbout Hotel Chems

Location

The hotel is located in the old town, within the ramparts, and is 500 m from the minaret of the Koutoubia mosque, Jemaa El Fna square and the souks of the Medina. Situated just opposite the famous Mamounia, it is very close to the winter headquarters. Transfers to Menara Airport (5 km away) take just 5 minutes.

Facility

146 rooms are located on 2 storeys and can be reached by lift. Multilingual staff (English, German, French) at the 24-hour reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A fax machine is available for guests' business needs.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe and a minibar are also available. A direct dial telephone, a TV and WiFi provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower, a bathtub and a bidet. For additional convenience, bathrooms also provide a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Sun loungers and parasols are available on the sun terrace. There is a poolside snack bar as well. For guests who wish to keep active, tennis and bocce are available. Sport and leisure facilities at the hotel include a gym, table tennis and billiards. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments. Children are well looked after in the kids' club.

Meals

Various dining options are available, including a dining room, a breakfast room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Half board is offered as a catering option. Breakfast and dinner are served every day.

Payment

The hotel accepts payment by VISA.

Amenities at Hotel Chems Amenities at Hotel Chems

  • Facilities

    • -

      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Half Board

  • Sport/Entertainment

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      Billiards/Snooker

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      Bocce

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      Gym

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tennis

LocationLocation

Map preview

Around this property:

Tourist Centre

100 m

City Centre

500 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

115

Very Good

413

Average

310

Poor

147

Terrible

194

Recent Reviews: 1179

  • User:David C

    Trip type: Family

    Amazing location and breakfast!

    rating23 Dec 2025

    Stayed for a long weekend, family of 4 in 2 adjoining rooms. Very close to medina, perfect location. 5 min walk through beautiful gardens the main hub of Marrakech, the medina. Hotel is slightly dated but has a great outlook and an amzing pool. Staff were friendly enough. Rooms have heaters in them for winter (didnt figure this out until night 2). Breakfast is outstanding. Eggs are amazing, freshly scrambled. Lots of different breads, fruits, cakes, pastries, honey, preserves, fruits and most importantly, mint tea. Hotel could do with some upgrading but wouldnt hesitate to stay here again. Especially for the breakfast!!

  • User:Ma r

    Trip type: Couples

    I do not recommend

    rating01 Dec 2025

    Not up to a four star hotel! The surfaces and textiles are very worn and old, the towels were white maybe 20 years ago. The floor in the room is ice cold. Hand soap only appeared in the room on the third day. There is no bag in the trash can. The lighting in the room is really bad. Sounds can be heard through the walls easily. The cleaners don't understand a word of English and knock on the door several times a day, one comes to check the towels and the other brings paper, etc. There was no "Do not disturb" sign in the room. The reception staff was not very friendly, more like rude. The breakfast was limited and something was constantly missing from the buffet. The tables were not cleaned during breakfast and there were a lot of crumbs and napkins from the previous diner, etc. You can only pay the city tax in cash. The hotel is close to the medina, but in my opinion that is the only good thing about the hotel.

  • User:Paulina S

    Trip type: Family

    The worst hotel I have ever been.

    rating29 Nov 2025

    The worst hotel I have ever been!The toilet been cleaned every day but still dirty, on arrival we got two small soap bars, after first cleaning one soap was missing and never replaced, the same toilet paper and no shampoo, I had to go to reception desk and ask for toilet paper wtf? They should replace it when came to clean the room! Towels grey like was washing washing properly. Food disgusting, if you don't like sweet French breakfast, nothing else for you to eat! The photos with food here is a big lie!If you use to European standards, definitely not recommend that hotel!The only good thing is the pool and the pool boy, very friendly and always ready to help.Location is also good, walking distance to Medina.Small I would say 18" TV on wall, the room looks so old, never redecorated.

  • User:Mariani T

    Trip type: Friends getaway

    No good

    rating10 Nov 2025

    Location is good , but the hotel is definitely not a 4 star , breakfast is the worse hotel I stayed 😢is not much to eat the hotel needs new renovations

  • User:Climber22369809381

    Trip type: Couples

    Best hotel in Marrakesh for its location, swimming pool and quietness!

    rating22 Oct 2025

    Best location in Marrakesh! The swimming pool , hotel cocktails and its private garden area are a luxury and only 5 minutes walk from the Soul and the craziness. The bedrooms are not luxurious but they are clean…… and it is so quiet!!The hotel staff are friendly and the breakfast is great! It is a jewel as long as you are not looking for luxury bedrooms.

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