Jaal Riad Resort Marrakech

Recent Reviews: 883

• User:Michelle M

  Trip type: Friends getaway

  Fabulous hotel and amazing staff

  03 May 2026

  We stayed at a this hotel for 4 days/3 nights. The hotel was beautifully presented. Beautiful gardens, authentic architecture and furnished beautifully. A tastes of Morocco without leaving the hotel, The food was very always lovely, authentic and well presented. The staff were very helpful. A special shout out to Salem (sorry I know this will be wrong spelling) from the hotel bar. He made us feel welcome from the very start of our trip and always went above and beyond making out time special, Definitely recommend this hotel. JAAL Riad Resort, Guest Services / Front Office at Jaal Riad Resort, responded to this review Thank you very much for your kind words and for recommending our hotel. We are delighted that you enjoyed the gardens, authentic architecture, and the atmosphere that reflects the spirit of Morocco. We are also pleased to know that the food and service met your expectations. A special thank you for highlighting Salem at the bar—your compliments will be shared with him, and he will be thrilled to know he made your stay memorable. We truly appreciate your recommendation and look forward to welcoming you back again soon

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• User:pear17

  Trip type: Couples

  What makes this hotel are the extremely welcoming staff. Friendly and courteous! Food very good in choice and quality!

  02 May 2026

  Reading the negative reviews.. I felt compelled to review even though only 3 days into our stay! JAAL Riad Resort, Guest Services / Front Office at Jaal Riad Resort, responded to this review Thank you so much for sharing your impressions even during your stay. We are delighted to know that you are enjoying the atmosphere and services so far. Your feedback means a lot to us, and we truly hope the rest of your stay will be just as memorable. Please don’t hesitate to reach out to our team should you need anything—we are here to make your experience exceptional.

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• User:n_d_genin

  Trip type: Family

  An unpleasant stay, impaired by multiple shortcomings.

  30 Apr 2026

  I am not entirely sure how this hotel garnered a 5 star rating but it is far from this. Check in was slow and no single member of the team was paying much attention to this. We were just asked to sit and little indication of what happened next. The rooms were not all that clean with stains and marks everywhere, and the glass that allows vision from the shower into the bedroom was broken. Having the person who took the luggage up to our room ask for extra money and tips did not feel like a good look. The location is rather detached and outside of the main part of the city with a local taxi to be hailed to get to places but not totally inadequate - just a headache. The balcony door lock was totally broken and not working on one of our family member’s rooms and were informed this would be fixed promptly. It was not. We reported this but were told it had been assessed and fixed but magically remained broken for the entirety of our week long stay.The music was incredibly loud and easily heard from the room even with the balcony door shut. The balcony itself was pleasant to sit at, when music was not playing but that might be to some people’s tastes. A big issue that we had was with something simple - shower gel. One would assume that shower gel is in the realms of cleaners/janitors to replenish when it runs out. Alas, here it was not. We informed the cleaners we had ran out of shower gel and needed it refilled, to which we were told it would happen. We came back later on in the evening to find this empty. Later on in the evening, we had given a gentle reminder to a different cleaner that our shower gel was empty and for it to be replaced and we were met with the same response. In the rather humid weather, it felt inadequate to not have shower gel to clean ourselves with. The following day came and we had waited to see if the cleaners refilled the shower gel - it had not been. The same schtick occurred later in the evening when we were again informed someone would be by that evening to refill the shower gel. Surprise surprise, it didn’t happen. We had resolved ourselves to call down to reception that we had waited two whole days for something as small as shower gel and were told someone would be up in 5 minutes to refill this. It did not happen. We went down later on in the evening and spoke to the staff at reception and was told this would be immediately replaced but happened after a couple of hours. Suffice to say, the service was very poor.Food was subpar with nothing being standout at all. Buffet had a wide variety of food but nothing worth mentioning. I cannot comment on their spa or other facilities as we did not visit it. Staff felt rather cold at times. The design of the resort - in specific, the rooms - requires some level of upkeep. This was not apparent here. The stairs to the floors appeared flooded with water every afternoon or so, which I believe is from upper stairs being cleaned and water trickling down but presents a hazard. Checking out was simple and welcomed in this scenario.The service was poor, the food was substandard, the architecture in terms of the lobby was beautifully presented. The rooms were not. The overall personality and character of the property presents a very nice façade but it is superficial. I do not think it was worth the value to stay here.Would I stay here again? Hard no, and if I were ever to return to Marrakesh I would be looking elsewhere entirely. JAAL Riad Resort, Guest Services / Front Office at Jaal Riad Resort, responded to this review Thank you for taking the time to share such a detailed review following your stay with us.First and foremost, we sincerely regret that your experience did not meet your expectations. The issues you highlighted regarding the check-in process, lack of communication, and the perceived lack of attentiveness from our team do not reflect the level of service we strive to provide. Your feedback has been shared with the relevant departments to improve the arrival experience.We are also truly sorry for the concerns related to room cleanliness and maintenance, including the balcony door, the shower glass, and the overall upkeep. Additionally, the lack of proper follow-up on your requests—especially something as essential as shower gel—is unacceptable, and we fully understand your frustration.Regarding the request for tips by a staff member, please be assured that this is not in line with our standards, and this matter will be addressed internally with the utmost seriousness.We also take note of your comments concerning noise levels, food quality, and the maintenance of common areas. These aspects are indeed essential to the overall guest experience, and your feedback will help us strengthen our corrective actions.We are, however, pleased that you appreciated the design and architecture of the lobby.While we regret that your stay did not meet your expectations, your feedback is extremely valuable in helping us identify areas for improvement. We sincerely hope to have the opportunity to restore your confidence in the future and provide you with a much better experience.Kind regards,Quality Manager

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• User:Andrew D

  Trip type: Couples

  Fantastic Experience

  29 Apr 2026

  We have just spent a week here as a couple and had an absolutely fantastic experience, from the moment you arrive the grounds and hotel are very clean and looked after and the staff offer a very warm welcome before giving you a tour around as your bags are taken to your room. From reading reviews we upgraded our room to a pool view which we would highly recommend, the house keepers are very accommodating if asked for more towels or water and clean/refresh the room to a high standard each day.On food - there is always a large selection for each meal with it being mainly Moroccan themed but also some pasta`s/pizza/European style dishes to cover everyone's taste`s with nibbles at the pool bar between lunch and dinner, the staff are also pleasant and quick to offer drinks or assistance if required with only one of our breakfasts being busier/having to wait a short time for dishes to be re-filled due to an extra 60 overnight guests that day. Some reviews mention there are a lot of birds that hassle you at meal times ...they are tiny little things the size of budgies with pleasant little chips that are scared to come within 6ft of you and are manly pecking crumbs off the floors outside if anything they add to the ambiance not subtract.The hotel and pool in general are kept very well taken care off with maintenance/cleaners/groundskeepers clearly visible at various times of the day, you will read reviews of people saying there are cracked tiles ...yes there are a few however keeping in mind 90% of the hotel flooring is tile and id guess over 20,000 tiles you are going to have the odd cracked ones which you also see maintenance address ...this is not an issue in the slightest in my eyes.The hotel is located a 10min drive for the centre of town with taxi`s available outside which the concierge will call over for you the local area again is clean and tidy with some local restaurants and a big shopping centre a 5 min walk away.The drinks were covered with our all inclusive band with only a short wait at either the pool bar or main bar at night for drinks and tasty well made cocktails on request and cold beers served by very friendly staff.We would like to thank the restaurant manager Moncif for ensuring our evening meals were enjoyable and bar manager Salim and Mr Nourdine for the exceptional hospitality each evening plus all the other staff for making sure we had a fantastic time and experience. JAAL Riad Resort, Guest Services / Front Office at Jaal Riad Resort, responded to this review Thank you very much for your wonderful and detailed review, and for choosing to stay with us.We are delighted to read that you had such a fantastic week and that you appreciated the cleanliness of the hotel, the warm welcome from our team, and the overall atmosphere from the moment you arrived. Your recommendation regarding the pool view rooms is greatly appreciated and will certainly be helpful for future guests.We are also pleased to know that our housekeeping team met your expectations with their attentiveness and high standards, and that you enjoyed the variety of food offered throughout your stay. We have noted your comment regarding the busy breakfast period and remain attentive to ensuring a smooth experience even during peak times.Your feedback about the hotel environment, including the gardens, maintenance, and even the presence of birds, perfectly reflects the ambiance we strive to create. We also appreciate your understanding regarding minor maintenance aspects, while highlighting the continuous efforts of our teams.We are glad that our location, proximity to the city center, and transport options contributed positively to your stay. It is also a pleasure to know that you enjoyed our all-inclusive offering, drinks, and the service at both the pool and main bars.Finally, thank you for your kind words regarding Moncif, Salim, and Mr Nourdine. Your appreciation will be shared with them and the entire team.We truly hope to welcome you back again very soon for another memorable stay.Kind regards,Quality Manager!

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• User:Rasmus B

  Trip type: Couples

  Great hospitality and facilities

  24 Apr 2026

  Jaal was recommended by our guide Nour due to the great service at Jaal. Khalid especially were extremely helpful. Great facilities! JAAL Riad Resort, Guest Services / Front Office at Jaal Riad Resort, responded to this review We would like to sincerely thank you for sharing your kind feedback following your stay with us.We are delighted to read that you enjoyed our hospitality and facilities, and that your guide Nour recommended Jaal Riad Resort to you. It is always a pleasure to know that our service reputation is shared and appreciated.Your special mention of Khalid is greatly appreciated. We will be sure to pass on your kind words to him, as recognition like yours is a wonderful motivation for our team.We are also very pleased that you enjoyed our facilities and overall experience, and we hope to have the pleasure of welcoming you back again very soon.Kind regards,Quality Manager!

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