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Homemorocco

Les Trois Palmiers

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Les Trois Palmiers

locationMarrakech, Marrakech

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About Les Trois PalmiersAbout Les Trois Palmiers

Location

Located in the centre of the Gueliz neighbourhood close to the Medina’s Old Town, the hotel opens its doors a few steps from the Marrakech Plaza commercial centre with its many shops and stores. It is a 15-minute walk to the Place Jemaa El Fna and 5 minutes from Mohamed V Avenue, the main artery of the city. Menara Airport is about 4 km away.

Facility

In the air-conditioned hotel, guests are welcomed in the lobby with 24-hour reception desk and a -hour check-in/check-out service. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. There is also a playground for younger guests. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the car park for a fee. Further services and facilities include a 24-hour security service, a car hire service, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. All rooms are carpeted and include a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Further amenities include an ironing set, a trouser press and a tumble dryer. A telephone, a TV and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has family rooms and non-smoking rooms.

Sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. Sun loungers and parasols are available on the sun terrace. There are many ways to relax or stay active at the hotel, including water skiing, a spa, a beauty salon, massage treatments, a solarium and hiking. Children are well looked after in the kids' club.

Meals

Various dining options are available, including a restaurant with air conditioning, a café and a bar. Catering options include half board and full board. A continental breakfast buffet provides many delicious reasons to rise and shine. At lunch and dinner, guests serve themselves at the buffet. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: VISA and MasterCard.

Amenities at Les Trois Palmiers Amenities at Les Trois Palmiers

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Foyer

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Evening Buffet

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      Full Board

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      Half Board

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      Lunch Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Pool

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      Indoor Pool

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

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      Water Skiing

LocationLocation

Map preview

Around this property:

Restaurants

100 m

City Centre

100 m

Tourist Centre

100 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

131

Very Good

180

Average

65

Poor

38

Terrible

84

Recent Reviews: 498

  • User:Robert M

    Trip type: Couples

    Hotel closed when we got there!!!

    rating22 Feb 2026

    Flew to here for a package holiday from a very well known holiday provider who I won't name yet as we are awaiting to see if they will reimburse us our hotel costs.Arrived 13th Feb 2026 to find the doors closed and a lone security guard inside. He told us the hotel has been closed for some weeks due to an issue between the owner and the government. Paid near £150 in taxi fees back and forth to the airport and £400 for another hotel and lost our 1st day as we had to sit for 5 hrs in the airport trying to speak to this holiday company who insisted it was open. Turns out the number they were ringing to co firm it was open eas a restaurant 303kms away in Rabat called Les Trois Palmiers. Ridiculous and sickening, ruined our whole holiday.

  • User:HannaT777

    Trip type: Couples

    The worst experience!

    rating01 May 2025

    The worst experience i ever have had with any hotels. We arrived a day late because of the delayed flight. We tried to contact the hotel, nobody answered. Next day we arrived and first they said we don't have a room anymore. When we finally got the room, there was no toilet paper, no soap, the toilet was not flushing, the safebox was broken. The "all inclusive" is a joke. One night we didn't get any food, because the cook was "missing" as they said. Breakfast is really poor, lunch and dinner also. Lunch and dinner is not from the buffet, instead you sit down to the restaurant and wait and they will bring you whatever the cook makes that time. The pool is smal, and looked really filthy. You don't want to swin in there.They also smoke inside in the personnel rooms and the smell is everywhere.Overall I don't recommend this hotel, maybe only for an really quick stayover only. The pictures look nice, but don't believe in them.The location in perfect though, it was easy to access everywhere! Les Trois Palmiers, Directeur général at Hotel Les Trois Palmiers, responded to this review Bonjour,Nous vous remercions d’avoir pris le temps de partager votre retour, même si nous regrettons profondément votre insatisfaction.Permettez-nous toutefois d’apporter plusieurs précisions importantes :Tout d’abord, aucune tentative de contact de votre part n’a été reçue via nos canaux officiels (ni appel identifié, ni email). En cas d’arrivée différée liée à un vol retardé, il appartient à la plateforme de réservation de nous transmettre les mises à jour, ce qui n’a pas été fait. Sans information officielle, et conformément aux conditions générales d’utilisation des plateformes, votre réservation est considérée comme un "no-show", ce qui signifie une annulation automatique non remboursable.Dans ces conditions, nous avons pourtant fait un effort et vous avons attribué une chambre, ce que peu d’hôtels auraient accepté de faire.Concernant le petit déjeuner, il est en général très apprécié par nos clients, surtout pour un établissement 3 étoiles. Nous proposons une large sélection de produits variés, à condition, bien sûr, de se présenter dans les horaires indiqués. Arriver 5 minutes avant la fermeture ne permet pas d’en profiter pleinement, ce qui peut expliquer votre déception.Pour la piscine, vous avez mentionné qu’elle "semblait" sale. Nous vous assurons qu’elle est entièrement nettoyée deux fois par jour, tôt le matin et en fin de journée. Aucune pollution visuelle ou hygiénique n’a été signalée par d’autres clients.Enfin, concernant la présence de fumée, des panneaux "interdiction de fumer" sont affichés dans tout l’établissement. Contrairement à d'autres hôtels où cela est toléré, nous appliquons strictement cette règle. Si une infraction a eu lieu ponctuellement dans un local technique, nous en sommes désolés, mais cela ne peut en aucun cas être généralisé.Nous vous remercions pour votre retour et vous souhaitons de meilleurs séjours lors de vos prochains voyages.

  • User:H2B19

    Trip type: Couples

    AVOID!!

    rating31 Mar 2025

    A very, very average hotel with staff who seem terrorized by an insufferable "housekeeper"... Avoid! Otherwise, the service is decent but the location is not bad... But treating staff like this "housekeeper," or rather "boss," is unacceptable... Les Trois Palmiers, Directeur général at Hotel Les Trois Palmiers, responded to this review Cher client,Merci d’avoir pris le temps de partager votre retour, même si nous sommes sincèrement désolés de lire votre déception.Nous sommes surpris et attristés par votre perception, en particulier concernant notre gouvernante. Elle fait partie de notre équipe depuis de nombreuses années et est reconnue pour son engagement envers la propreté et la satisfaction des clients. Bien qu’elle veille à maintenir un haut niveau d’exigence, nous vous assurons que l’ambiance de travail au sein de notre établissement repose sur le respect mutuel et l’esprit d’équipe.Cela dit, nous restons toujours attentifs aux remarques constructives et continuerons à veiller à la qualité de notre communication interne et à l’expérience de nos clients.Nous sommes tout de même ravis que vous ayez apprécié notre emplacement et la qualité générale du service, et espérons avoir l’occasion de vous offrir une impression plus positive lors d’un prochain séjour.Cordialement,

  • User:Paul W

    Trip type: Couples

    Do not risk ruining your holiday, Angry scam hotelier!

    rating06 Feb 2025

    As per many other reviews the greasy haired, bad odoured reception guy refused our pre booked and paid for reservation claiming we hadn't paid enough and they never sell rooms for under £60 even though, I could still book via numerous booking sites for £40. It was 11pmand we'd just arrived from the airport. He requested I called Agoda to have them pay his additional scam payment or pay him ourselves. I was on my phone for an hour at a cost of £10He was very rude and refused Agoda's extra payment instead enjoying telling us we can't stay at the hotel and to leave.Please please read the reviews and don't ruin your stay, luckily I'm a seasoned traveler and organised alternative accommodation very quickly. Agoda refused to print this accurate review and I've noticed there's far less reviews on their site alerting others to avoid encountering these con artists.There's much nicer hotels with lower rates anyway.

  • User:Hossam E

    Trip type: Couples

    Horrible hotel! Very bad, not recommend staying here

    rating09 Dec 2024

    Very disappointing experience at this hotel. I do not recommend staying here.- Wi-Fi problems: There’s no wifi/internet in the rooms, even though it says "connected."- No extra bedding: Shockingly, there are no spare covers if you need. If you need one extra or one gets dirty, there’s no immediate replacement, and you’ll have to wait until the next day to get an extra.- Outdated and unclean: The furniture and towels are extremely old and appear dirty even after being cleaned and changed.- No basic amenities: Soap is not provided "you have to buy it yourself". They provice you only shampoo, But quality is very poor.- Noise problems: If your room faces the front, it’s difficult to sleep due to outside noise of the cars. The parking area is managed by a street guard who keeps screaming even at night.- Disappointing breakfast: The tea and coffee are only lukewarm, and there are no fruits or vegetables offered, well some juce.

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