Palais El Miria

Recent Reviews: 1037

• User:Adela B

  Trip type: Couples

  Worst I’ve ever been

  19 Mar 2026

  the accommodation is clearly not as advertised on the website.We checked in today at 15:00 and only upon arrival discovered that several key facilities and services listed on the booking page are either unavailable or significantly different from what was advertised. This information was not disclosed prior to our arrival and therefore could not have been known before check-in.The issues include, but are not limited to:• The pool is currently under construction and unusable.• There are no gym facilities available.• Reception is not open 24 hours and closes at 22:00.• The jacuzzi is not operational and we were informed it has reportedly not been working for several years.No hot water in the evening sometimes, and we didn’t have heat in the room, breakfast very poor, rusty humidity in the room. I would not recommend never to anyone.Another important issue is the breakfast service. We were informed that breakfast starts at 7:30. At 8:00 still no breakfast prepared and no staff present. including areas with rust, mold, and visible humidity. Considering these conditions, I would like to ask how this accommodation can be presented as a five-star property.

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• User:Danielle J

  Trip type: Family

  Definitely NOT a 5* hotel!!

  06 Mar 2026

  We stayed here in March 2026 and were looking forward to our “luxury 5* spa” holiday - but this hotel was a complete disappointment and ruined what would have otherwise been a great trip to Marrakech. The photos used on the hotel website and booking providers were maybe taken 10 years ago or AI enhanced. The outdoor pool area (the main selling point in the hotel’s photos) was a building site and unable to be used, the jacuzzi was empty and dirty, and the spa was a musty smelling basement. When we asked we were told that the jacuzzi had been out of use for 7 years. The rooms allocated to us were totally unacceptable - both rooms were damp and one had no hot water to shower. On the first night, both rooms had leaks from the rain and we had to insist to be moved. Although these rooms were an improvement, there were still no basic amenities - kettle, safe, mini fridge etc. Breakfast was only a few bits of bread and cake put on the table - very basic. no variety, and certainty not the buffet breakfast shown in the photos. The only dinner we had at the hotel was terrible and we refused to pay the bill. We knew the hotel was a little out of central Marrakech and thought this would be worth it for the luxury, peaceful environment. However, we ended up not being able to spend any amount of time in hotel except sleeping. The hotel was not comfortable or luxurious in any sense, and had none of the promised facilities - there was no pool, no jacuzzi or appealing spa, an awful restaurant and nowhere to even sit and socialise. We ended up spending way more than we had budgeted for on taxis and days out.Although the staff tried to be friendly and helpful, there were no other real selling points and this hotel would be 3* at a push. Don’t waste your money.

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• User:AyeshaBedforshire

  Trip type: Family

  Horrible experience - have been conned

  06 Mar 2026

  We booked a “5* luxurious hotel and spa with outside pool” through Love Holidays. The hotel is run down and dirty and does not have any of the 5* facilities advertised. The pool was drained and the whole area a noisy building site. Our first room was damp and musty with absolutely no facilities apart from a tv. It rained during the night and I awoke to water pouring through the ceiling onto a puddle on the dresser. We were moved the next day to a larger room but it was just a slight improvement. We were unable to contact Love Holidays by phone or online chat to request to be moved (held at number 395 in a queue or waiting for over 90 minutes on the phone). The breakfast was some bread and cake with orange juice and coffee. We had to eat dinner in the restaurant on the first night as it was late and the food was tasteless and the starter inedible. There was a jacuzzi and a small fountain on the ground floor - they were drained and dirty. When we asked about this the manager informed us that the jacuzzi hadn’t been in use for 7 years. The “spa” is a dingy basement. The whole experience totally ruined what would have been a lovely break in Marrakech.

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• User:June B

  Trip type: Family

  A truly chilled experience in beautiful surroundings.

  28 Nov 2025

  I returned to Marrakesh and to this Riad for the third time. 20 mins outside the bustle of the city, this small and intimate accommodation provides, peace and utter tranquility. A family run business, this boutique Riad offers a range of room options ( only a few with terrace or balcony, so if that’s important check when booking!)A calm and relaxed pool area and pretty and daily tended gardens. A spa and treatments menu, adds to the sheer relaxation. Freshly prepared and mainly traditional morroccon cuisine can be eaten outside or in( beginning of November, we were still outside morning and night. Badia, Hamza and this tight knit team, go out of their way to assist you with local knowledge and anything you may need to make your stay, truly memorable. I feel like part of this family now and wouldn’t hesitate to travel here on my own.

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• User:Hannahmumof3

  Trip type: Couples

  Welcoming and friendly

  24 Nov 2025

  This was a lovely, authentic riad. It has beautiful decor and the room was lovely - big comfy bed, hot shower and smelled lovely too! The food was great, continental style breakfast with croissant, little crepes, yogurt, cake and bread. The tagline was also fantastic, we would totally recommend the beef and prune. The riad is a little way out of the city but getting taxis was easy and it was about £10 or less each way. The thing that makes this riad so special is the staff who are all so welcoming and friendly, nothing is to much trouble for any of them.

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