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Palm Appart Club

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Palm Appart Club

locationMarrakech, Marrakech

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About Palm Appart ClubAbout Palm Appart Club

Location

This apartment hotel warmly welcomes guests in Marrakesh.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The apartment complex has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Most of rooms include a balcony or terrace as a standard feature. Rooms have a double bed or a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. For self-catering guests, there is a well-equipped kitchenette with a refrigerator, mini fridge, stovetop and oven. A telephone, a television with pay-per-view channels, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The complex has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers and parasols are available on the sun terrace. For guests who wish to keep active, tennis, volleyball and basketball are available. Guests can enjoy indoor activities, including table tennis. Various wellness options are available at the complex, including a spa, a sauna, a steam bath, a hammam, a beauty salon and massage treatments. Leisure facilities include an entertainment programme, a kids' club, a dance club and a nightclub.

Meals

Dining facilities include a restaurant, a café and a bar. Half board is offered as a catering option. A continental breakfast buffet and a comprehensive dinner buffet are served every day.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Palm Appart Club Amenities at Palm Appart Club

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Evening Buffet

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      Half Board

  • Sport/Entertainment

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      Basketball

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      Children's Pool

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

53

Very Good

41

Average

16

Poor

16

Terrible

31

Recent Reviews: 157

  • User:taha r

    Trip type: Family

    Very bad experience with reception (Intissar)

    rating04 Jul 2025

    1 out of 5 We stayed at Palm Plaza Marrakech in July 2025, and unfortunately, it was a very disappointing experience. The internet was unreliable, and the staff — particularly one woman at reception (Intissar)(no visible name tag) — was extremely rude and unhelpful. She dismissed our concerns and like if she told us we could leave if we didn’t like the room we were given, even though it wasn’t what we had booked.To make matters worse, she misinformed us about access to one of the pools, claiming it was restricted due to high season. Yet the next day, other guests were freely using it. This dishonesty and lack of customer care made us feel unwelcome and frustrated.Overall, the service was unprofessional and did not meet the expectations of a 4-star hotel. I would not recommend this hotel, especially if you’re used to a higher standard of service — common in many European hotels.

  • User:mrickert1

    Trip type: Business

    Horrible WiFi and not very clean

    rating12 Feb 2025

    If you are in the area for business, do not stay at this hotel. The WiFi is terrible and additionally the room isn’t very clean. Though I didn’t use the pool, it does look nice out there. They don’t provide water bottles in the room and there isn’t much around to get water or even dinner.

  • User:Yoisa H

    Trip type: Family

    "Disappointing Stay with Poor Service and Hygiene Issues"

    rating04 Nov 2024

    I had an extremely disappointing experience at Palm Appart Club. My family and I had to change rooms three times within the first two nights due to unclean conditions and a foul smell. Basic requests like an iron, ironing board, and hairdryer were ignored despite multiple requests, and we only received one iron (without a board) and a single hairdryer, which was later removed without explanation. This left my wife, sister-in-law, and her young child with no way to dry their hair, leading to the child waking up sick. Additionally, the playground was missing essential equipment, which limited options for our young child to play. This stay was meant to be a relaxing escape, but it only added stress. I would not recommend this hotel to anyone seeking reliable service and a comfortable stay. Palm Plaza, Autre at Palm Appart Club Marrakech, responded to this review Hello, Thank you for your feedback. We sincerely apologize for the disappointing experience you had during your stay, We will address these concerns with our team to improve our service and ensure that future guests have a better experience. Thank you again for sharing your thoughts, and we hope you'll allow us the chance to regain your trust in the future.

  • User:Mo H

    Trip type: Family

    You will be better off booking in a hostel or Airbnb then wasting your time and money.

    rating31 Oct 2024

    Worst holiday hotel accommodation. This hotel does deserve to be given 1 star. The staff tells you that they will sort things out but never do. I had to put a formal complaint. I had to chabge room 4 times. 1st room was filthy and stank of sewage. The second room has 3 lights faulty and the walls and fittings was poor with no sign of upkeep and maintenance. The third room had broken kitchen cabinet and damaged draws and electrical plugs loose and looked not safe. I had 3 young children on holiday. On my 4th room I had a very frightening experience where my mobile charger exploded and my original phone charger and cable burned. At that point I got very angry and frustrated. And by the way there were more minor issues like they do nit provide you with hair dryer, no iron or ironing board (this is advertised on my booking website that I book this stay with)..I can go on on. Palm Plaza, Autre at Palm Appart Club Marrakech, responded to this review Hello, Thank you for your feedback. We are truly sorry to hear about the issues you experienced during your stay. This is not the experience we want to provide to our guests. We will address the maintenance and service concerns you mentioned to ensure this does not happen again. We apologize for any inconvenience and hope to improve in the future.

  • User:661tahiraa

    Trip type: Friends getaway

    Visit to Marrakech

    rating26 Oct 2024

    This hotel was excellent I can not wrong it. Comfortable stay the staff were outstanding... Saleem, mohammed Kareem all the receptionist staff were outstanding. The apartment was clean and regular cleaning was done. I would go back to the same apartment again. The breakfast was outstanding. Palm Plaza, Autre at Palm Appart Club Marrakech, responded to this review Hello, Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with us. We’d be delighted to welcome you back anytime for another stay.

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