Riad Al Assala Medina

Recent Reviews: 209

• User:Jon S

  Trip type:

  What a GREEDY establishment

  19 May 2020

  This is the first time I'm writing a review of a hotel I haven't even stayed at.A bit long but it might be worth reading for those considering booking this place.Booking Riad Al Assala in Marrakech at the non-refundable rate through HOTELS.COM for a vacation to Morocco with a group of friends during last April.Imagine booking hotels for 6, for a 2 week trip, while in the process of booking other hotels, tired after a long day, I made a mistake cancelling 2 of the 4 rooms already booked at the Riad. I rebooked the 2 rooms immediately.Right away I contacted both Hotels.com and the Riad explaining the situation, hoping to get either refunded for the mistake cancellation, or some kind of consolation, discount or whatever.NONE. No sympathy whatso ever. So I had to accept the situation. Losing the money for the 2 rooms was better than losing it for all 4.That's strike ONE.Then came the COVIT-19.The trip has to be cancelled. Morocco was in lock-down. While all other hotels, refundable or non-refundable, were understanding enough to give you the refunds or re-books, but not Riad Al Assala.They actually did insincerely offer to re-book on a specific month this year, and when I asked for next April instead hoping all this crisis will be over by then, the Riad became non-communicable, went completely silent.That's strike TWO.We're still planning to visit Morroco, the same period next April, re-scheduling those same hotels we booked. Guess what, Riad Al Assala will not be on our list anymore. And if you're visiting Marrakesh, in my opinion, it shouldn't be on yours either.It's clear this establishment only cares about taking your money, having no interest in maintaining customer relationship. I paid dearly for this lesson.

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• User:Osq11

  Trip type: Family

  Very spacious room

  06 Mar 2020

  We love our suite, very beautiful decoration and spacious. Only draw is no privacy for the bath area, a screen to separate will be very helpful. Centre location and easy to walk anywhere in the old town. Very friendly service, we are met immediately and were offered tea by the pool. The court yard is so peaceful and beautiful Christophe Guillemjouan, Directeur général at Riad Al Assala, responded to this review Many thanks for your comment Sincerely,

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• User:René H

  Trip type: Family

  Nice riad but..

  18 Jan 2020

  The hotel staff is very friendly, location convenient, but few things are just not right. The room is very cold in January. Sleeping next to a fireplace is not pleasant, you can smell it, it is cold. There is no way to lock the door to your room. The bathroom needs some renovation, mold over the bathtub, some bulbs not working. Breakfast room in the morning is cold, you must wear a coat. Breakfast which we bought is very simple, pancakes and bread with a small piece of butter, honey and jam. Ok, if you want something extra, you can order it. But the prices are ridiculous. For example one egg =2 EUR(!!!) Sorry but that is just not right. The photos of the hotel were professionally made whe hotel was nowly renovated and do not reflect the reality any more. Christophe G, Directeur général at Riad Al Assala, responded to this review Many thanks for your comment we are sorry we don't like our riad Sincerely,

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• User:Ragnar F

  Trip type: Family

  Different Christmas break

  28 Dec 2019

  We stayed a week at the Al Assala and enjoyed it a lot. The location is great if you want to explore the old town, and the new parts of the city is also not too far away. The breakfast is plentiful and the hosts are very helpful and friendly. The rooms are clean and the WiFi is mostly working. Some of the doors and windows are a bit worn down, so not that easy to lock, but we couldn’t quite agree if it is a problem or not, as the main door is closed and there is no other way past the receptionist, and only 6 rooms. We enjoyed our stay and would happily recommend it to others. Christophe G, Directeur général at Riad Al Assala, responded to this review Many thanks for your comment Sincerely,

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• User:ferrybangair

  Trip type:

  Beautiful but..

  04 Nov 2019

  This is another lovely place to stay, beautiful interior courtyard, centred around a pool, delightful high-ceilinged room with a super comfortable bed, a good breakfast, helpful staff and despite being seemingly too close to the main tourist areas, quiet. With my quibble hat on, I would have preferred to be able to lock rather than bolt the room door when we went out (that’s not saying it didn’t feel safe – it does) and I would prefer a shower that is fixed on the wall (but we could still wash..). But lovely.. Christophe G, Directeur général at Riad Al Assala, responded to this review Many thanks for your comment Sincerely,

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