Riad Tzarra

Recent Reviews: 295

• User:HellaBellaG

  Trip type: Couples

  Beautiful riad but loses marks for location

  08 Nov 2025

  Beautiful riad with lovely staff, in particular, Anwar. Lovely roof terrace and fabulous food. The whole riad is relaxing and scrupulously clean. However, we found the location intimidating, especially walking back in the evening. It’s just a little too far beyond the central areas.

• User:Esther J

  Trip type: Couples

  Excellent Moroccan experience

  01 Nov 2025

  A very intimate riad with a refined Moroccan atmosphere. The room is very spacious and every detail has been taken care of.Excellent location, on a very quiet but well-lit street, just a short walk from the Ben Youssef Madrasa and the souks.The staff are very friendly and helpful, and the breakfast and dinner are delicious and beautifully presented.The airport pick-up service is much appreciated. Their contact person drives you to the nearby square, from where you are accompanied by trolley to the entrance of the riad.

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• User:Aliya Q

  Trip type: Family

  Not your money’s worth at all.

  19 Oct 2025

  This place is located in the most inner streets and takes forever to come to the main streets…the streets are dark and unsafe for tourists. They were extremely stingy with the breakfast buffet and you basically have to ask for everything… they aren’t very accommodating and doesn’t budge when it comes to money… also they’re way overpriced for the services they offer and it doesn’t worth the money they charge.we met the new owners couple of times who aren’t very friendly or welcoming at all… specially the wife who was always appeared to be snobbish and rude… I definitely would not recommend this place for a stay due to unsafe location, not enough food quantity and bare minimum service. Not your money’s worth definitely.👎👎 Riad Tzarra Marrakech, at Riad Tzarra, responded to this review Dear Aliya, Thank you for taking the time to write this review. We were amazed and surprised to read your impressions of our riad and our staff.When we met on Saturday evening, you told us how beautiful and well-kept our place was and how professional and helpful our staff were. You and your family booked two double rooms for a total of 4 people. On the day of arrival, you showed up in five adults and claimed to sleep three people in a double room! We made our best and tried to find a solution to accommodate the fifth person (unexpected and non-paying) as well and so we proposed an upgrade to our largest suite with three beds. Wo obvisously asked for a small supplement for the fifth person for whom no reservation had been made. After trying to get a better price and some complaints you agreed.As for our breakfast, which is greatly appreciated by all our guests, we obviously offer a typical Moroccan breakfast with a wide variety of options that does not include meat of any kind (specifically sausages, as you requested). With regard to the safety of the neighborhood, we are sorry that you did not feel safe. We can assure you that the safety of our guests is our top priority. We assure you that our staff is available 24 hours a day to assist you with directions and reliable transportation, ensuring your peace of mind.As described, our riad is located in the oldest district of the Medina, and it is unfortunate that this charm was a source of discomfort for you.

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• User:C7067PUlauraf

  Trip type: Family

  Avoid this riad!

  18 May 2025

  Prior to arrival, for 1 month staff refused to answer phone calls, respond to emails thru 2 of their official email addresses, nor respond to communication sent via expedia.com thru which I booked hotel. On arrival, found my room in disrepair. The sink hot water faucet was non-functioning, the shower hot water faucet was broken & would not turn off -had to call staff to turn off shower every time I used it. The shower gel container dispenser was broken. The air conditioner in room barely worked, had to leave the door open to let hot air out. Staff attendant Anouar & riad owner Hussein do not respect customer privacy. After requesting directly to Hussein that we did not want my room disturbed, he refused to tell me he planned to send a repair technician into my room to repair the shower, nor did he notify me anyone came into my room after I returned. I found out only after notifying manager when I discovered my personal belongings were disturbed. When u leave premises, secure ur personal belongings! Assume staff members will come into your room without notifying u & despite your request to not be disturbed. Lastly when we checked out, Hussein tried to scam me out of money by making me pay TWICE for the hotel room! I showed him I paid the full amount through expedia.com + my bank statement & was only was required to pay city taxes upon arrival. He still insisted I pay $366 euros for "properties taxes" for a 3 night stay! AVOID this riad!

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• User:Kim D

  Trip type: Family

  Wonderful place to stay!

  28 Nov 2023

  What a beautiful riad! We had a wonderful stay here. Rooms were lovely and the staff were there for our every need. Great location for getting around the medina but so peaceful when you’re there. Wonderful! Thank you.