Nice 4 stars hotel next to the mall and shopping. Clean room and good breakfast. Walking distance to the water front. Excellent and helpful staff especially Nilza Tivane at front desk. The area around the hotel is very safe.
Melia Maputo Sky, Gerente geral at Melia Maputo Sky, responded to this review
Dear Mike Bakkar,Thank you for your kind review. We will extend your words to Nilza.We are looking forward to welcome you soon.Kind regards,António da Fonseca (MD)
User:Michaelmas_AM
Trip type: Solo travel
Wonderful Stay at Meliá Maputo Sky – Highly Recommended!
21 Nov 2025
I spent three nights at Meliá Maputo Sky in room 11004, and I absolutely loved my stay. The room was spacious, comfortable, and had all the amenities I needed for a relaxing visit.The staff were incredibly friendly and helpful throughout my stay. Even though most of them spoke Portuguese and I speak English, they always made an effort to assist me with a smile, which I really appreciated.The daily breakfast was excellent, with a nice variety of selections that changed each day. It was a great way to start my mornings.The location is perfect—right in the CBD and within walking distance of several good restaurants and city attractions.Overall, I had a fantastic experience and highly recommend Meliá Maputo Sky to anyone visiting Maputo.I would definitely stay here again!
Melia Maputo Sky, General Manager at Melia Maputo Sky, responded to this review
Dear Michaelmas,Thank you very much for your wonderful and detailed review.We are delighted to know that your three-night stay in room 11004 was so enjoyable, and that you found the room spacious, comfortable, and well-equipped.It is especially rewarding to hear your kind words about our team. Even with the language differences, our staff is committed to offering attentive and friendly service, and we are glad this made a positive impact on your stay.We are also pleased that you enjoyed our daily breakfast selection and appreciated our central CBD location, close to restaurants and main attractions.Your recommendation means a lot to us. We would be honoured to welcome you back again on your next visit to Maputo.Kind regards,António da Fonseca (MD)
User:acuhsamu
Trip type: Couples
Good location
09 Aug 2025
Melia Maputo has great views and a prime location for exploring the city. Rooms are modern but a bit bland. Good for travelers seeking convenience and comfort in Maputo’s heart.Plus, guests get access to Luxcorpus indoor pool next to the spa.
Melia Maputo Sky, General Manager at Melia Maputo Sky, responded to this review
Dear Niria,Thank you for highlighting our panoramic views and prime location. We’re glad the modern rooms offered comfort, and we take your point about them feeling a bit understated. We’re adding warmer touches and can recommend high-floor sea-view rooms for a more characterful stay—share your preferences and we’ll tailor it. Delighted you noted access to the Luxcorpus indoor pool by the spa. We hope to welcome you back soon.Regards,Guest Relations Manager
User:McNamara_44
Trip type: Solo travel
Modern hotel with a nice harbor view
11 May 2025
Great location, some 15 walking minutes to the seaside and the civic center. Very friendly and helpful staff at the reception. Rooms are clean and modern, however the quality of the furniture really isn't upscale as you would expect, considering the pricing. Great view onto the harbor from the 14th floor, really enjoyed it. Late check out was offered to me. The only real downside is the completely incompetent staff at breakfast. When I went there 8 o'clock in the morning, there were around 15 guests taking breakfast with around 10 employes being présent. So it was an easy match for them to serve the guests well. But they are just not doing their job. They are talking, hanging around and just doing NOTHING. After 10 minutes, I was standing up, asking if I can finally get a coffee. After another 15 minutes, had to jump from my chair to check if there is any chance to fill up my mug. SAD. The executives of this hotel should have a conversation with the Manager who is responsible for this mess, cause it ruins the otherwise good reputation of the hotel. If it continues like that, GOOD NIGHT TO YOUR 4 STARS!I am actually still giving a 5 Star rating here, for the great Ladies and Gentlemen at the Reception who where so helpful
Melia Maputo Sky, General Manager at Melia Maputo Sky, responded to this review
Dear MacNamara,Thank you very much for taking the time to share your detailed feedback following your recent stay with us.We are truly pleased to read your positive remarks regarding our location, the cleanliness and modernity of our rooms, the breathtaking view from the 14th floor, and especially your kind words about our Front Office team. Your recognition of their friendliness and helpfulness is sincerely appreciated and will be shared with them proudly.At the same time, we would like to extend our most sincere apologies for the shortcomings you experienced during breakfast. We regret that the level of service you encountered did not reflect the high standards we aim to deliver throughout the hotel. Please be assured that your comments have been taken seriously, and we are addressing this matter internally with the relevant department to ensure immediate corrective actions are taken.We are committed to delivering a consistent and high-quality experience in every area of our service, and it is clear that, in this instance, we fell short of that goal. Your feedback is invaluable in helping us improve.We hope to have the opportunity to welcome you back again in the future and to provide a stay that meets your full expectations across all departments.Warm regards,Hotel Management
User:Charles B
Trip type: Couples
Not as good as other Melia properties
16 May 2024
After a poor experience we wrote to the MD Antonio de Fonseca. He called and was was very apologetic. He explained that he has trouble getting staff to accept responsibility. Despite accepting our complaints he did not offer any refund which was surprising and disappointing.Here is an abbreviated version of the letter I sent him:The reception staff, in fact all the staff, were friendly and tried to be helpful at all times, but unfortunately, have not been empowered to make decisions when you are not there and unable to be contacted. The day before we arrived we had a message from the hotel saying we should pay with Mastercard. On arrival we were told that only Visa would be accepted. We have no Visa credit cards, only debit cards and this caused problems.Had we had notice we could have transferred funds to our current accounts to cover the payments. The air con was not working in one of our rooms.I ordered a salmon, cream cheese, avocado in filo pastry starter. After ten minutes I was told there was no avocado. When it arrived there was no pastry. After many discussions which should not have been necessary, the price was adjusted.At dinner I ordered Beef Wellington. It was not available. I ordered the chicken and asked for the asparagus. It was not available. The piri piri sauce was not available. I asked for carrots but was served courgettes.The chicken three of us had was inedible. My wife's steak was inedible. The wine we ordered was not available. The staff made no reductions in the bill. In the UK, we would simply have refused to pay, but we did not wish to risk a confrontation with the police in a foreign country where we do not know the Law. In the Sky Bar Dr Schurch had problems trying to sign for the bar bill. One of our party asked for milk in the room and was told to go and buy some in the Spar supermarket next door or pay at the bar. At breakfast there was a buffet. The 'hot' food was cold. The bacon was 80% fat and was undercooked. The scrambled egg was dried out. The cooked-to-order fried eggs were properly cooked. There was no marmalade or normal jam, only tomato jam and honey. We have stayed in Melia properties before and was been happy with the quality and service.
Melia Maputo Sky, General Manager at Melia Maputo Sky, responded to this review
Dear Valued Charles,Thank you for sharing your review.We're truly sorry your experience with us did not meet with your expectations and satisfaction! Your feedback is greatly appreciated and vital in our ongoing efforts in achieving complete guest comfort and satisfaction! We apologize for the inconsistency of service and assure you this in not what we want our guests to experience.We hope that despite all you will afford us another opportunity to welcome you back and experience our normal standard of services. We will be pleased to offer you a complimentary upgrade room type upon your next stay with us and look forward to your return in the not too distant future! Kind regards António da Fonseca
Maputo, Maputo
About Melia Maputo Sky
User Rating & Reviews
18 Feb 2026
09 Aug 2025
16 May 2024
0204 505 9777