Polana Serena Hotel

Name: Polana Serena Hotel
Address: Avenida Julius Nyerere 1380, Maputo, mozambique
Telephone: +44-204-505-9777
Rating: 4.3

Maputo, Mozambique

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About Polana Serena Hotel

location

The hotel is situated in the heart of Maputo, on one of the city's most desirable avenues. Overlooking the Bay of Maputo, it is close to Maputo's nerve centre, the embassies, the Presidency of the Republic, government ministries and popular restaurants, and is 10 min from Maputo International Airport, the hotel is a majestic building with a history stretching as far back as 1922. The Municipality, the Casa de Ferro, the Natural History Museum, the market and the train station are all within 30 min away on foot or 5 min away by car.

facility

The hotel has a lift and features 9 suites, 25 studios and 167 double rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The hotel has wheelchair-accessible facilities. A variety of shops are available, including a souvenir shop. A garden provides extra space for rest and relaxation in the open air. Parking facilities available to guests include a garage (no extra charge) and a car park. Other services include a childcare service, a car hire service, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a hotel doctor.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers and parasols on the terrace invite guests to relax and unwind. For guests who wish to keep active, tennis and beach volleyball are available. Water sports enthusiasts are offered aquafit. After an eventful day, guests can work out and recharge in the gym. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme.

meals

Various dining options are available, including a restaurant (with high chairs), a breakfast room, a café and a bar. Catering options include bed and breakfast, half board and full board. A generous breakfast buffet guarantees a great start to the day. At lunch, guests can choose between à la carte and a set menu. Dinner options include a buffet and à la carte. Special meals, including diet meals, are also available. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Polana Serena Hotel

Facilities
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  Air conditioning
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  Lobby
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  Currency Exchange
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Ironing services
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  Laundry
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Salon
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  Spa
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  Steam and Sauna
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Reception
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  Sun Deck
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Bar
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  Cafe
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  Restaurant
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  TV
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  Closet
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  Mosquito Net
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  Room service
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  Slippers
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Gym
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  Golf
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  Tennis
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  Events
Transfers
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  Airport Transfers
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  Shuttle Service

Location

Around this property:

Bars / Pubs

500 m

Restaurants

500 m

Shopping opportunities

1000 m

Nightclub

3000 m

City Centre

5000 m

Tourist Centre

5000 m

Train Station

5000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

421

Very Good

215

Average

Poor

Terrible

Recent Reviews: 764

User:mocona
Trip type: Solo travel
This is a beautiful resort like hotel, one could never leave the place and have excellent experience.
23 Apr 2026
Gorgeous hotel, excellent service, great food, great location. Polana Hotel is the grand hotel built century ago during Portuguese colonial days. It is full of history charm, luxury and it's a beautiful; and tranquil haven from which to explore Maputo. I was impressed with everything, my enormous and beautiful room, both the vibe, food and service in the restaurant, the beautiful grounds and the staff, all helpful and friendly. Gabriel who works reception particularly stood out as going above and beyond in being helpful and friendly, staff like Gabriel are what every hotel needs. Sonia Carrasco, Marketing at Polana Serena Hotel, responded to this review Dear Valued Guest,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards,The Management
User:ConstantTravelerNC
Trip type: Solo travel
Mixed
29 Jan 2026
The hotel was excellent. My room was modern and well equipped. Where things fell down a bit was in the restaurant and bar, where service was vey slow. How long can it take to get a cup of coffee with breakfast? Sonia Carrasco, Marketing at Polana Serena Hotel, responded to this review Dear Valued Guest,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team.The hotel continuously strives to meet your needs and expectation so please rest assured that we are taking the appropriate measures to address your concerns. your valued feedback will go a long way in ensuring that the quality of our service is improved and exceeds your expectation making your next stay with us a lot more comfortable.Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, The Management
User:EmmaJHorgan
Trip type: Solo travel
Fabulous hotel
04 Dec 2025
Absolutely beautiful hotel. Loved every minute of my stay and I luckily got to stay twice! Once in the new part and once in the older part. Both fabulous. They are the most amazing, caring, kind staff and security in the hotel. They were genuinely brilliant. The breakfast caters to everyone and I really enjoyed it. The pool area is gorgeous, as is the view. Can’t recommend the hotel highly enough. Sonia Carrasco, Marketing at Polana Serena Hotel, responded to this review Dear Valued Guest,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team.Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, The Management
User:Markh1205
Trip type: Business
good one night stay
24 Nov 2025
Quick one night stay and we were surprised, Paulo as reception was great very professional and friendly.Allocated rooms early which was great as we just arrived from Doha, room was large, good shower and comfy bed – Breakfast was very tasty !If we ever return more than happy to stay here. Sonia Carrasco, Marketing at Polana Serena Hotel, responded to this review Dear Valued Guest,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team.Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, The Management
User:Jn14000009
Trip type: Business
Great stay--classic hotel
11 Nov 2025
I stayed here for a few nights recently and was really impressed with the whole experience.Overall, the hotel was very well maintained from reception to the rooms and public areas. Housekeeping did a great job of keeping everything spotless during my stay.What really stood out was the staff: professional, courteous, and genuinely friendly, always ready with recommendations and any requests to make the stay welcoming and comfortable.Also, the location is perfect for both business and leisure travelers. The hotel is strategically situated close to a number of shopping malls, and within walking distance or a short drive from restaurants. We therefore found it easy to tour restaurants within the locality when we wanted variety beyond the hotel dining.The on-site restaurant served meals of good quality with fair variety. Try the Beef Lilly sandwich. The breakfast buffet exceeded our expectations, providing a nice mix of hot and cold courses, fresh fruits, and omelets or waffles made to order, which did meet different dietary preferences.The gym was well-equipped with modern cardio and weight machines, and the lap pool was great for morning swims-clean, proper length for laps. Not sure of size-they said 15M but seemed bigger-there was no one swimming when I went every day.The WiFi was reliable and fast throughout, perfect for work or streaming.All in all, this hotel grants great value for money with an unbeatable combination of location, amenities, and service. I would definitely come back and recommend it to others. Sonia Carrasco, Marketing at Polana Serena Hotel, responded to this review Dear Valued Guest,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, The Management