Inntel Hotel Amsterdam Centre

Recent Reviews: 4408

• User:AviRosen

  Trip type: Family

  WORST SERVICE I HAVE EVER ENCOUNTERED

  08 May 2026

  THIS HOTEL HAS THE WORST SERVICE I HAVE EVER ENCOUNTERED!Calling the front desk can take 30 minutes and more since nobody answers the phone. If it wasn't for the need to take 2 elevators down to the reception, this might have been forgiven.We had a problem with our air conditioning as we've checked in. The following day, asked the front desk for a technician (it took 30 minutes to get through}. After waiting for another 45 minutes, called again (took them this time more than 15 min to pickup the phone) and the lady that answered claimed that it can take even 1.5 before a technician can be available to look at the problem. After insisting, they sent a technician who fixed the issue in under 3 min.That same day, we left the room at 9am and came back at 4pm. Nobody cleaned the room. When we complained to the cleaning lady that was cleaning an adjacent room, she claimed that they only tend to already checked out rooms first and since we are already in the room they cannot clean it. We had to get ready to go for a show so we just took some fresh towels and let it go. The following day, we called the front desk at 9am in the morning (15min wait this time) and specifically said that the room wasn't cleaned yesterday and that we are asking them to clean the room before 3pm. Came back at 3pm and the room was not cleaned. Called the front desk again (20min to go through) and asked to speak with a manager. The manager, instead of owning the problem and taking care of it like a normal service provider, claimed that the reason the room wasn't cleaned the day before was that we've placed a do not disturb sign on the door - which is a complete lie. when I told her we did not, she called me a lier. Unbelievable! DO NOT STAY THERE EVEN IF THIS IS THE LAST PLACE AVAILABLE IN AMSTERDAM. Guest relations Inntel Hotels, Owner at Inntel Hotels Amsterdam Centre, responded to this review Dear Avi,Thank you for taking the time to share your experience. We are very sorry to hear that your stay did not meet your expectations. This is not the experience we want for our guests.First of all, we would like to apologize for the long waiting time when calling our front desk. At peak moments it can be very busy, but we agree this is frustrating when you need help. We appreciate your feedback and we will use it to keep improving our service.We are glad to hear that our technician was able to help you and that the air conditioning issue was fixed quickly.We are truly sorry that your room was not cleaned at the time you expected. Our standard procedure is that rooms are cleaned daily, unless a “do not disturb” sign is used. If the sign is placed on the door earlier in the day, it is possible that the room is skipped. As part of our sustainability policy, linen is normally changed every three days. If you prefer this earlier, our reception team is always happy to arrange this upon request.We are also very sorry about the conversation you described with the manager. It was never our intention to call you a liar. Our aim was to explain our working process and to understand what may have gone wrong. We sincerely apologize if this came across differently.If you would like to discuss this further, please feel free to contact us directly. We are happy to help and to look into your experience in more detail.Kind regards,Robin - Guest Relations

  Read more

• User:Michel T

  Trip type: Business

  Perfect stay

  07 May 2026

  The stay was great. The staff was very helpful. I requested an anticipated check-in and Abdullah was very helpful with the request.Thank you for all the staff!

• User:S7014SQpb

  Trip type: Couples

  Doesn't match expectations

  05 May 2026

  Firstly the staff were absolutely fab no issues with them what so ever. The room was ok, nothing special to be honest and very expensive, but I suppose it's prime location hikes the prices up. The bed was extremely hard and as I have bad hips this made for a painful, wakeful sleep. Also Husband's back was hurting after a night's sleep. The light kept going off in the bathroom which was annoying, I'm standing in the shower in the pitch black, I mean why.. The room was clean with tiny bath bowls. The shower had no shelf for any of your own personal toiletries and no rail so if you go down then you're on the floor.Not sure about the complimentary shoe shine and sewing kit in the bathroom. Maybe a shower cap and I dunno, a bar of soap or tissues might be more useful. Also maybe supply a couple of mugs with the kettle as well as glasses. Little things just make things better.Bar was also closed, could be a good reason but I was a bit disappointed. We wouldn't go back sadly. Guest relations Inntel Hotels, Owner at Inntel Hotels Amsterdam Centre, responded to this review Dear guest,Thank you for taking the time to share such detailed review. We truly appreciate your kind words about our staff. It is great to hear that they made a positive impression during your stay.We are sorry to hear that the bed did not fully meet your comfort needs. We understand that mattress preferences can vary from guest to guest, but it is important for us to be aware of your experience. This helps us continue to monitor and improve the comfort we offer. Your comment is valuable and will be taken into consideration for future developments.We also appreciate your feedback regarding the bathroom lighting. We understand how important comfort and convenience are, and your comment helps us stay informed about our guests’ experiences. While motion‑sensitive lighting is designed to be energy‑efficient, showering in the dark is not the experience we wish to offer our guests. Your feedback will be included in our evaluation for future improvements.Thank you as well for your comments about the bathtub size and the lack of a shelf for toiletries. Staying informed about our guests’ experiences is very important to us, and your feedback helps us when considering further developments and optimizations.Regarding the glasses in the room, we would like to mention that these are heat‑resistant and can be used safely for coffee and tea. We hope this may add a bit more comfort during a future stay.Regarding the bar, you are absolutely right that it is not open every day of the week. On evenings when it is closed, our reception team is always happy to recommend great nearby bars and local spots. For example, we work closely with Restaurant Humphrey’s next to the hotel, where guests are welcome to enjoy the bar or restaurant.We hope to have the opportunity to welcome you again in the future for a stay that better meets your expectations.Kind regards,Robin - Guest Relations

  Read more

• User:Sami S

  Trip type: Business

  Most convenient hotel in Amsterdam

  01 May 2026

  Great stay at Inntel Hotel Amsterdam Centre! Perfect central location, clean and comfortable rooms. Special thanks to Abdullah at reception for his warm welcome and excellent service. Highly recommend! Guest relations Inntel Hotels, Owner at Inntel Hotels Amsterdam Centre, responded to this review Dear Sami,Thank you very much for sharing your positive review. We are happy to hear that you enjoyed your stay with us and that our central location, clean rooms, and overall comfort contributed to a pleasant experience. It is also great to know that our team made you feel welcome, as providing warm and attentive service is very important to us.Thank you for your kind recommendation. We hope to welcome you again in the future for another enjoyable stay in Amsterdam!Warm regards,Robin - Guest Relations

  Read more

• User:Joe S

  Trip type: Solo travel

  Great stay

  28 Apr 2026

  Amazing customer service with Abdullah great stay I will be back Guest relations Inntel Hotels, Owner at Inntel Hotels Amsterdam Centre, responded to this review Dear Joe,Thank you very much for your kind review. We are delighted to hear that you experienced such friendly and helpful service during your stay.Your positive words mean a lot to our team and motivate us to keep providing the best possible service.We are happy to know you had a great stay and would love to welcome you back again!Warm regards,Robin - Guest Relations

  Read more