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Mercure Hotel Amsterdam West

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Mercure Hotel Amsterdam West

locationAmsterdam Airport, Amsterdam and vicinity

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About Mercure Hotel Amsterdam WestAbout Mercure Hotel Amsterdam West

Location

This luxury hotel lies approximately 5 km from Schiphol International Airport. Guests may make use of the free shuttle service that runs between the airport and the hotel. The town centre and other attractions are to be found within 8 km of the hotel. Links to the public transport network lie some 100 m away.

Facility

151 rooms are located on 3 storeys and can be reached by 2 lifts. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the park from a balcony or terrace. The rooms have a double bed and a sofa bed. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, satellite television, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, windsurfing, canoeing, a gym and aerobics.

Meals

Various dining options are available, including a non-smoking restaurant, a café, a bar and a pub. A continental breakfast buffet and lunch are served every day. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Mercure Hotel Amsterdam West Amenities at Mercure Hotel Amsterdam West

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Pub(s)

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Canoe

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      Cycling/Mountain Biking

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      Gym

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      Sun terrace

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      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

24 m

Public Transport

100 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

294

Very Good

625

Average

303

Poor

107

Terrible

92

Recent Reviews: 1421

  • User:Fanny M

    Trip type: Couples

    Good for one night, clean but now wouaw

    rating11 Apr 2026

    Good for one stop before taking the plane as close to the airport.The hotel was clean, is ok but not to stay for some days… coffee was empty.,The Hotel Manager, Owner at Mercure Hotel Amsterdam West, responded to this review Dear Fanny,Thank you very much for your feedback.We are glad to know you found our hotel a convenient choice for your travels and that you appreciated our clean accommodations.That said, we regret any inconvenience regarding the coffee availability during your stay. Our team is committed to ensuring such essentials are well-stocked and we appreciate your understanding as we address these opportunities for improvement.Lastly, we hope the tranquil garden views and proximity to both the airport and city center added ease to your journey.We look forward to welcoming you back on another occasion in the future.Kind regards,Mercure Hotel Amsterdam West

  • User:Andres C

    Trip type: Family

    Unfair Cancellation Experience

    rating20 Dec 2025

    Horrible experience. Canceling a room through their service via Booking was extremely frustrating. I strongly do not recommend this company—they treated their client unfairly and offered no proper support. Hotel Manager, Owner at Mercure Hotel Amsterdam West, responded to this review Dear Andres,Thank you for sharing your experience.We are sorry to read that your experience with the cancellation process was frustrating. Please note that cancellations made via Booking.com are handled in accordance with the conditions selected at the time of reservation, and our team is bound by those policies.We regret that you felt unsupported and will take your feedback into account to improve our communication with guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Mercure Hotel Amsterdam West

  • User:ebI9720IQ

    Trip type: Family

    3/5

    rating21 Nov 2025

    The location was convenient, about a 10-15 minute drive from the city center, but I had a few issues:1. The room was extremely cold. Even with the thermostat turned all the way up, it was quite uncomfortable. The receptionists kindly provided an extra duvet when I requested one, but it still remained quite chilly.2. The WiFi was terrible. It didn’t work on any of my devices, which was very inconvenient and a massive nuisance.3. After a cold afternoon outside, I wanted to make a cup of tea when I got back to my room, but there was no milk and only two small sachets of sugar. When I asked at reception, they said they either didn’t have any milk or they don’t give it (I can’t remember which). I ended up having to go to a nearby petrol station to buy milk. It’s hard to understand how they can’t provide such a basic amenity.Aside from that, the room was okay, and the hotel looked decent, but I wouldn’t choose to stay there again. Hotel Manager, Owner at Mercure Hotel Amsterdam West, responded to this review Dear ebI9720IQ, Thank you for sharing your feedback with us.We're glad our prime location met your needs and you appreciated our clean, modern facilities.We sincerely apologize for the heating and connectivity challenges during your stay. Please know these have been addressed through system upgrades and staff retraining.We do hope that you will return on another occasion. Best regards,Mercure Hotel Amsterdam West

  • User:Filip M

    Trip type: Business

    Can not recommend this one

    rating10 Nov 2025

    My fully paid in advance room, booked for two days was handed over to other customer without any notice from staff.Can not recommend this one. Hotel Manager, Owner at Mercure Hotel Amsterdam West, responded to this review Dear Filip,Thank you for taking the time to share your experience.We’re sorry for the misunderstanding. The room was automatically released after no arrival on the first night and no notice of delay was received. Please note that if we had been informed, we would have gladly held the room for your arrival the next day.Best regards,Mercure Hotel Amsterdam West

  • User:marcosagois

    Trip type: Business

    Don't book this hotel. Terrible!

    rating10 Nov 2025

    My experience at this hotel was disastrous. I chose the hotel because it's an Accor hotel and I bitterly regretted it.I initially made two reservations, one for myself and one for a friend. When my friend arrived, the receptionist (who was quite rude, by the way) informed him that there was no reservation under his name. He had to wait for 6 hours until I arrived. When I arrived, the receptionist (again, quite rude) said there was nothing he could do and that I should make a new reservation. I asked him to do it, and he told me that "it would be too much work for him" and told me to do it online. Since there was nothing else I could do, I did it. They gave me a very cramped, bad room, even though I had reserved a room with a larger bed and even though I am a Gold member with Accor, nothing changed.After all the trouble, they sent me a NO SHOW charge for a reservation that I was told wasn't there, causing me the headache of creating a new one.If you're looking for a quiet place near that location, I recommend the Coredon. I stayed there for one day and regretted choosing the Mercure because it's an Accor hotel. Same price and 10 times better. Hotel Manager, Owner at Mercure Hotel Amsterdam West, responded to this review Dear Jose Marcos Vinicius, Thank you for taking the time to share your feedback. We sincerely regret to read about your experience and we fully understand how frustrating this must have been, especially after a long journey.We apologize that we missed the mark during your stay and didn't provide the high standard of service you expected. As an Accor Gold member, your loyalty is truly valued, and we are sorry that you did not feel recognised during your stay.Thank you again for your feedback. While we regret that your stay did not meet expectations, we appreciate the opportunity to improve and hope you may give us another chance in the future.Best regards,Mercure Hotel Amsterdam West

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