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Novotel Amsterdam City

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Novotel Amsterdam City

locationAmsterdam, Amsterdam and vicinity

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About Novotel Amsterdam CityAbout Novotel Amsterdam City

Location

Affording excellent transport links to the city centre, this hotel lies within 500 m of links to the public transport network, and is located next door to the World Trade Centre and the RAI complex. The city centre may be reached by tram in just 15 minutes; there are many restaurants and bars to be found in the near vicinity.

Facility

A suite, 147 single rooms and 600 double rooms are located on 15 storeys and can be reached by 4 lifts. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry, a page service and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Rooms feature a living area, a kitchen and a bathroom. Air conditioning and central heating ensure comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, satellite television, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, table tennis, a spa, a sauna and massage treatments. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. For dinner, guests can order à la carte. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Amenities at Novotel Amsterdam City Amenities at Novotel Amsterdam City

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Massage

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      Sauna

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      Sun terrace

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      Table Tennis

LocationLocation

Map preview

Around this property:

Public Transport

500 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1162

Very Good

1638

Average

557

Poor

163

Terrible

129

Recent Reviews: 3649

  • User:Pat M

    Trip type: Family

    Good Hotel in Amsterdam

    rating06 Jun 2026

    We arrived early to check in and a staff member check our bags very kindly. The hotel is 5 mins walk from the tram station (Drentepark), as well as Amsterdam RAI and 20 mins walk to an Albert Hejin supermarket. The tram to take is four and you have to pay with credit card or debit card to go around. Each member of the family has to use a card. One of the drivers we had was frustrated because we didn’t have the number of cards for each member. Hotel has a gym, sauna, restaurant, and a caffe. They also have rental car desk inside the hotel (Avis-budget) and a store where you can buy souvenirs and stamps. They have mailbox inside the hotel. Laundry is charged by cloth piece which it makes laundry expensive ($8 per pants for example). Hotel doesn’t have coin base washer or driers machines like in Canada or United States. There is a play room (hockey and ping pong table)which is fun for everybody. The rooms have been remodeled and are clean and comfortable. Coffee, water and tea are complementary and there is a small refrigerator. The area is safe for walking because it is mostly offices around. The only con it is far from the center city (30 mins in a tram). We definitely recommend it. Hotel Manager, Owner at Novotel Amsterdam City, responded to this review Dear Madam,Thank you for taking the time to leave a review of your recent stay.We're delighted you appreciated our team's assistance with your luggage and found our location convenient for accessing public transport. It's great to know you enjoyed our wellness facilities and the recent room renovations provided comfort during your stay.That said, we regret the challenges you faced with laundry services and transportation payments. While we maintain competitive pricing for specialized cleaning, we acknowledge your feedback. Regarding tram travel, we recommend consulting our reception team for assistance with local transport options.Nonetheless, we're pleased you felt secure in our neighborhood and made use of our recreational spaces. Your recommendation means much to us, and we value your trust in welcoming families to our hotel.The entire team really hopes we can welcome you back on a future occasion. Kindest regards,Manager on Duty

  • User:Rob B

    Trip type: Solo travel

    Poor Restaurant service

    rating25 May 2026

    Hotel is nice and location is good.l, I stayed for business for 7 days. But please do yourself a favour and do not eat in the hotel restaurant. I made that mistake this evening. The service is absolutely atrocious and God help you if you try ask ask for service . You are placed at your table , order taken food and drink delivered and then forgotten about . Had to go to the counter to ask for assistance only to be greeted with such aggression from the lady staff that put a damper on my whole experience.. probably will look for a new hotel on my next visit Hotel Manager, Owner at Novotel Amsterdam City, responded to this review Dear Guest,Thank you for sharing your feedback.We are pleased to read that you found the hotel pleasant and the location convenient for your business stay. However, we are sorry to learn that your restaurant experience did not meet expectations.The service you describe is not the standard we aim to provide, and your comments regarding the lack of attention and the way you felt addressed by our team have been taken seriously. We will follow up with our restaurant team to review what happened and reinforce the level of service expected from us.We regret that this affected your overall impression of your stay and hope we may have the opportunity to regain your confidence during a future visit.Best regards,Manager on Duty

  • User:k8holt

    Trip type: Family

    Mother and son post Birthday trip

    rating12 May 2026

    The stay was supposed to be a perfect 10, as the hotel itself is truly lovely. The reception team, the room, breakfast, and the play area for my son were all wonderful. Everything went really well until our last night.We decided to enjoy dinner at the hotel and invited two local friends to join us. Unfortunately, we had an issue with our discount card, as I was unable to log in and show that it was still valid. At the same time, my son was already getting restless as it was past his bedtime. I politely asked if I could settle the matter the following day so I could still apply the discount once I updated the card.The manager, Marjolein, responded in a way that felt quite rude, saying, “But you did not provide a deposit.” I understood the concern, and I explained that once it was agreed, I would gladly leave my card details. I also suggested to Billy that in the future for Hostess it may help if guests are asked for the Heartists card before dining, as that would have allowed me to know earlier that my card needed updating, (which I managed to fix the next day. ) She suddenly interrupted and said that it was not the hostess’s fault. I explained that I was never blaming the hostess at all, as I also understood that I should have made sure my card was valid beforehand. In the end, Billy handled the situation kindly and professionally, and we settled the bill without the discount, which was absolutely fine. I also learned that the discount card does not extend to friends, so that clarified things for us. The waiter and waitress who served us were both very friendly, and the food was excellent.What really affected the experience for me was how uncomfortable I felt afterwards. Even after we were seated quietly near the play area, the manager Marjolein continued to walk past us giving looks that made us feel unwelcome, and at one point appeared to high-five a staff member after seeing that we had paid the bill. We were never trying to cause trouble or create a scene - we simply wanted to enjoy our evening.Travelling and dining with a young child can already be challenging, and sadly this interaction made the experience much harder for me. It’s disappointing because aside from this situation, we genuinely loved the hotel and the rest of the staff ( Bar guys, Virginia and Evilinia) were wonderful.

  • User:Ankeet S

    Trip type: Family

    Super Alain.. Super Novotel

    rating30 Apr 2026

    Great property located very close to Drentepark tram station which take you to all the tourist spots in Amsterdam and very warm staff. Got great rooms and great breakfast.Want to mention Alain at front desk who was really amazing throughout our stay with them.. Please look him up if you are vsiting. Hotel Manager, Owner at Novotel Amsterdam City, responded to this review Dear Mr. Sinha, We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted that you had such a brilliant stay at Novotel Amsterdam City.It is wonderful to hear that our rooms and breakfast met your expectations. Our team takes great care to ensure comfort and variety, so your appreciation means a lot. Alain will be thrilled to know his efforts made your visit memorable, and we are glad our location near Drentepark tram station added convenience to your Amsterdam adventures.We look forward to welcoming you again. Best regards,Manager on Duty

  • User:Kyra S

    Trip type: Friends getaway

    Good Stay

    rating03 Apr 2026

    The hotel was really nice and the rooms were clean and spacious. Location is a bit out of the way from the central, with very few things in the area, but the hotel has a cafe and a shop. Both tram and train are only a few minutes away so can get closer to the centre easily. Also, Maxwell was really sweet and delivered a kind birthday welcome to my friend! Hotel Manager, Owner at Novotel Amsterdam City, responded to this review Dear Kyras, Thank you for taking the time to review your stay.We are delighted to hear that you found our rooms clean and spacious, and that our team, especially Maxwell, made your friend's birthday celebration memorable.While we regret that our location felt less central, we are pleased to know the nearby tram and train connections provided convenient access to the city center.Nonetheless, we are glad you appreciated our on-site facilities and hope you enjoyed the ease of exploring Amsterdam during your stay.All of the team do hope that we have the pleasure of seeing you again in the future. Kind regards,Manager on Duty

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