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Novotel Amsterdam Schiphol Airport

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Novotel Amsterdam Schiphol Airport

locationAmsterdam Airport, Amsterdam and vicinity

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About Novotel Amsterdam Schiphol AirportAbout Novotel Amsterdam Schiphol Airport

Location

This hotel welcomes guests in Hoofddorp.

Facility

The hotel has a lift and features 314 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, safe, currency exchange service, cash machine and drinks machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, medical assistance, 24-hour room service, a laundry service and a coin-operated laundry. Cyclists can make use of the bicycle storage area and hire service. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio and WiFi are provided as well. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Guests can enjoy a refreshing swim in the outdoor pool area. A sun terrace is a great place to while away the hours. Active guests can enjoy cycling/mountain biking. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, callisthenics and aerobics. A spa and a sauna are available in the wellness area. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Novotel Amsterdam Schiphol Airport Amenities at Novotel Amsterdam Schiphol Airport

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Sauna

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      Sun terrace

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      Table Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

939

Very Good

510

Average

101

Poor

45

Terrible

46

Recent Reviews: 1641

  • User:david z

    Trip type: Business

    Good stay

    rating12 Jun 2026

    Nice room on the 13 floor with good shower and decent bed. Nice lobby bar. Close to train station which brings you to the airport in 3 minutes so perfect.

  • User:Farnham_Flyer

    Trip type: Business

    Normal Novotel

    rating11 Jun 2026

    Standard business hotel which is close to Hoofddorp station which gives easy access to both the airport and city centre (as well as other parts of NL). I was there on business and it was fine but nothing special for a 4*.Breakfast seemed very expensive for a standard spread.

  • User:mmmmmm2013

    Trip type: Business

    Its not what Novotel used to be.

    rating10 Jun 2026

    Rating is more like a 3 star than 4. Beds are fine.Bandwidth internet is low. In de room there is only NPO channel 1, the rest you can not receive. The shower was blocked--> overflows. The cleaning lady cleans with vinegar which gives a nasty smell. Coffee is not being supplemented after first day, so ran out. No toilet brush to clean up. Not what I was used of Novotel Amsterdam 30 years ago. I will take a cheaper hotel next time, where I can expect a lesser service.

  • User:635gayanp

    Trip type: Family

    Paid for early check in but could not checked in early

    rating29 May 2026

    Unfortunately, I had a very bad experience at Novotel Amsterdam Schiphol Airport. I paid for early check-in at 10 am on the 30th May for my family. We arrived at 11 am, and the receptionist had no record of my reservation initially, but then found my reservation and informed me that the room was not yet available to check in early. She also wanted to refund the early check-in charges. I informed the receptionist that the children are tired and we would like to check in soon. The time now is 1.15 pm. We arrived at the Novotel at 11 am, and the room still hasn't been cleaned!Disappointing start to the holiday! Hotel Manager, Owner at Novotel Amsterdam Schiphol Airport, responded to this review Dear Guest,We value your input and the points you've raised.We are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand how frustrating it must have been to experience delays with your accommodation preparation, especially when traveling with children. Our team is always available to address these situations directly when they occur, and we encourage guests to contact us immediately so we can find the best solution.We take your feedback seriously and will share it with our operations team to ensure we continue providing the service standards our guests deserve.We hope you will return for an improved experience in the future.Kind regards,Mark Mosselman, General Manager

  • User:Titles-1939

    Trip type: Solo travel

    Be Cautious Booking Prepaid Reservations Here

    rating08 May 2026

    I understand that prepaid and non-refundable reservations come with restrictions. However, I was extremely disappointed by the lack of flexibility and customer care shown throughout this experience. I contacted the property multiple times regarding an unexpected personal emergency and respectfully requested consideration in the form of a partial refund, future credit, or revised travel dates. Responses often took close to a week between replies and ultimately offered no meaningful assistance. What made this especially disappointing was that several other hotels on the same multi-city European trip — including prepaid reservations — were willing to show at least some level of understanding or good will. Unfortunately, this property chose not to. As an ALL Accor member who has done considerable previous business with Accor properties, that made the experience even more frustrating. Policies are one thing. How a hotel chooses to treat guests is another. Based on this experience — especially for an airport hotel where travel plans can and do change — I would be very cautious about booking a prepaid reservation here in the future. Hotel Manager, Owner at Novotel Amsterdam Schiphol Airport, responded to this review Dear Guest,Thank you very much for your review.We sincerely apologize that your experience fell short of the high standards we strive to uphold. Our team is committed to providing attentive service, and we regret any inconvenience caused by the communication delays you encountered. While our policies are designed to ensure consistency, we deeply value our guests' trust, especially those who, like you, are part of the ALL Accor community.Should any concerns arise during future stays, we encourage you to reach out directly to our team, who are always available to explore possible solutions in real time.We hope to welcome you back in the future for an improved experience.Best regards,Mark Mosselman, General Manager

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