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Pestana Amsterdam Riverside

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Pestana Amsterdam Riverside

locationAmsterdam, Amsterdam and vicinity

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About Pestana Amsterdam RiversideAbout Pestana Amsterdam Riverside

Location

This hotel is located in the heart of Amsterdam.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are also a number of shops that make for great strolling and browsing. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. The rooms have a queen-size bed and a sofa bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, satellite television, a radio and WiFi provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. Comfortable sun loungers are available on the terrace. Active guests can enjoy cycling/mountain biking. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon and massage treatments. Activity coordinators organise an entertainment programme for adults and children.

Meals

The hotel includes a restaurant and a bar. In addition to breakfast, the hotel also offers lunch and dinner à la carte. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Pestana Amsterdam Riverside Amenities at Pestana Amsterdam Riverside

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

549

Very Good

208

Average

102

Poor

63

Terrible

53

Recent Reviews: 975

  • User:436idg

    Trip type: Couples

    Amazing Trip

    rating07 Jun 2026

    I visited Amsterdam with a large group of friends in 2017. Unfortunately it was a disaster as we could not agree on an agenda, so ended up wandering around doing not very much. My wife and I revisited in March with no specific plans. Went into a Tourist Information Centre and got some great advice! Only there for 3 nights so wanted a full agenda. Booked a 48 hours Bus Tour and Canal Tour which was superb! You get to see a huge variety of places, which you can then decide to revisit on foot. Definitely the best way to familiarise yourself with a place! What a wonderful place Amsterdam is, and the locals are super friendly 👍. Too many places to mention, just go and see it all. Thoroughly recommend!👍

  • User:Marcelo T

    Trip type: Family

    Five-Star Hotel, One-Star Customer Care

    rating05 Jun 2026

    My disappointment with Pestana Amsterdam Riverside has nothing to do with the property itself and everything to do with how management handled a guest concern.Due to exceptional and unforeseen circumstances during my trip to Europe, I was forced to cancel my reservation. I fully understood the hotel’s cancellation policy and never disputed it. Instead, I respectfully requested that the hotel consider a goodwill exception given the extraordinary circumstances involved.What followed was even more disappointing than the financial loss. After providing a detailed explanation, supporting documentation, and multiple follow-up emails, I was met with silence. Many emails were sent and the latest email sent on May 18 remains unanswered despite repeated attempts to obtain an update.For a hotel that markets itself as a luxury, five-star property, I expected a higher level of professionalism, courtesy, and respect toward guests. Even if the answer was “no,” acknowledging a guest’s concerns and providing a response is a basic standard of customer service.The impression I was left with is that once the cancellation fees were collected, there was little interest in engaging with the guest or reviewing the circumstances in good faith. The lack of communication and empathy was surprising and disappointing.Luxury hospitality is not just about beautiful rooms and facilities. It is about how guests are treated when unexpected situations arise. Unfortunately, my experience with Pestana Amsterdam Riverside fell far short of the standards I would expect from a five-star hotel.I hope management will take guest concerns more seriously in the future and remember that professionalism and courtesy are just as important as the property itself.

  • User:Rute D

    Trip type: Couples

    Couple Getaway

    rating31 May 2026

    Pestana Amsterdam Riverside feels like my second home whenever I’m in Amsterdam.From the reception and guest relations teams, who are always ready to help and make you feel welcome, to the excellent breakfast with its wide variety and very friendly staff, every part of the experience is outstanding.The hotel’s location is also fantastic: close enough to the city center for convenience, yet far enough to avoid the busiest tourist areas, and set in the vibrant and trendy De Pijp neighborhood.I have known this hotel for the past 8 years, and the service has improved tremendously over time. It is always a pleasure to return!

  • User:Charles S

    Trip type: Couples

    Great place to stay in Amsterdam

    rating23 May 2026

    Beautiful hotel on the river with excellent staff

  • User:Alicia G

    Trip type: Couples

    Wonderful hotel

    rating11 May 2026

    Wonderful hotel. David in the bar/restaurant was delightful.

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