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W Amsterdam

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W Amsterdam

locationAmsterdam, Amsterdam and vicinity

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About W AmsterdamAbout W Amsterdam

Location

This hotel is located right in the heart of Amsterdam.

Facility

The hotel has a lift and features 238 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include a 24-hour security service, a babysitting service, a car hire service, a transfer service, 24-hour room service, a laundry service, a hairdresser and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms feature a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Comfortable sun loungers are available on the terrace. For guests who wish to keep active, cycling/mountain biking and golf are available. Guests can enjoy a wide range of indoor sports, including a gym, billiards, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Leisure facilities include an entertainment programme, live music, a dance club and a nightclub.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Diet meals, gluten-free meals and vegetarian dishes can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at W Amsterdam Amenities at W Amsterdam

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Nightclub

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

887

Very Good

348

Average

222

Poor

148

Terrible

155

Recent Reviews: 1760

  • User:Leicester2026

    Trip type: Family

    Stunning Rooftop Experience in the Heart of Amsterdam

    rating10 Jun 2026

    We visited the W Amsterdam and were blown away by the beautiful interior design, especially the rooftop area. The infinity pool is absolutely stunning and offers fantastic views across the city.The complimentary drinks and nuts were a lovely touch, and the hot drinks were beautifully presented. Even the attention to detail in the restrooms impressed us – the luxurious soap and hand cream felt very high-end.The location is perfect, right in the heart of Amsterdam, making it an ideal place to relax while exploring the city.A stylish and memorable experience that we would definitely recommend when visiting Amsterdam! ⭐⭐⭐⭐⭐

  • User:Explorer35002750294

    Trip type: Couples

    Very disappointing hotel for the price, rooms are very small, not clean, definitely not worth the money

    rating29 May 2026

    Terrible hotel not worth the money Duty Manager, Guest Services / Front Office at W Amsterdam, responded to this review Dear Explorer35002750294, Thank you for taking the time to share your candid feedback, following your recent experience at W Amsterdam.We are truly regretful to read that your experience did not meet your expectations. At W Amsterdam, we strive to deliver a distinctive stay with high standards of comfort, design, and cleanliness, and it is disappointing to learn that we fell short in these areas during your visit.We regret any inconvenience caused regarding the room size and cleanliness, and we take your comments very seriously. Please be assured that your feedback has been shared with the relevant teams, as we continuously work to improve both our facilities and service standards.We genuinely value your input, as it helps us enhance the experience we aim to provide for all our guests. Should you consider staying with us again, we would welcome the opportunity to restore your confidence in W Amsterdam.Sincerely, Andrea Stefan Duty Manager

  • User:narutigli

    Trip type: Couples

    Unforgettable stay - Amazing team. That’s signature W!

    rating20 Apr 2026

    We came to Amsterdam to celebrate our anniversary and, as loyal Marriott guests and true W lovers, W Amsterdam was our first choice. From the moment we arrived, everything felt like a wow. The room setup, the upgrade, the welcome — flawless. Huge thanks to W Insiders Melanie & Ignacia for making it extra special. We truly felt at home, away from home. Special appreciation to GM Mr. Oliver Kesseler for his warm and gracious touch.The location is unbeatable — right in the heart of the city, surrounded by stylish cafés, great restaurants, shopping spots, and designer boutiques. Everything is within walking distance, including Central Station, and the tram is just steps away, making our stay incredibly convenient.For our anniversary dinner, we chose The Duchess, located in the Bank building where we stayed — and it was just as exceptional. The team was incredibly welcoming and professional, the food was delicious, and the chocolate bomb was an unforgettable finale.An unforgettable stay — we’ll definitely be back very soon. W Amsterdam team — you turned our anniversary into a full-on wow moment. Thank you ✨ Duty Manager, Guest Services / Front Office at W Amsterdam, responded to this review Dear narutigli, Thank you for such a heartfelt and glowing review !We are truly honored that you chose W Amsterdam to celebrate such a special occasion as your anniversary, and even more grateful for your loyalty to Marriott and your love for the W brand.It brings us immense joy to know that from arrival to departure, your experience felt flawless. from the room setup and upgrade to the welcome touches that made you feel at home, away from home. Your kind words for our W Insiders, Melanie and Ignacia, will absolutely be shared, and they will be thrilled to know they helped create unforgettable moments for you.Thank you as well for recognizing Mr. Oliver Kesseler, whose genuine care and attention truly reflect the spirit of our team. We are delighted that you enjoyed our unbeatable central location and that celebrating your anniversary at The Duchess was a highlight, especially ending the evening with our signature chocolate bomb.Your closing words truly mean the world to us. Creating “full‑on wow moments” is exactly what we strive for, and we cannot wait to welcome you back very soon for another unforgettable stay.Warm regards,ApollineDuty Manager

  • User:Kate R

    Trip type: Couples

    Difficult Check In process and poorly trained staff

    rating19 Apr 2026

    Our Check in experience was horrendous. The initial person we dealt with was very poorly trained and gave us misinformation. The hotel is undergoing renovations and is a bit of mess. The management staff is attentive and our issues were resolved but it took quite some time for a resolution to occur. The "lounge" on the top floor is not worth the effort. The staff is officious and getting a drink takes quite some time. However, the view is quite nice. The hotel breakfast is terrific, and the morning staff couldn't be more attentive and pleasant. Duty Manager, Guest Services / Front Office at W Amsterdam, responded to this review Dear KateR41,Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We truly regret that your arrival experience was not as smooth or welcoming as it should have been. First impressions matter greatly, and we sincerely apologize for the misinformation and frustration you encountered during check‑in. While we are glad to hear that our management team was ultimately able to resolve your concerns, we regret that this took longer than expected.We would like to kindly clarify that the hotel is not currently undergoing renovations. We also appreciate your candid comments regarding the rooftop lounge. While we are pleased that you enjoyed the view, we regret that the service did not meet expectations, and your feedback has been shared with the relevant team for review and improvement.On a more positive note, we are delighted to hear that you enjoyed our breakfast offering and that our morning team made you feel well cared for. Your kind words will certainly be shared with them, as they take great pride in delivering attentive and warm service.Thank you again for your feedback, which we value greatly as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience.Warm regards,ApollineDuty Manager

  • User:T6656ABandrewc

    Trip type: Family

    Bad experience, highly not recommended

    rating16 Apr 2026

    Awful hotel. Rooms are designed super weird, zero thought put into anything. Service is bad from front desk, management, and housekeeping. Front desk offers to email invoice instead of print, and then never emails it, and they don’t upload it to view in the Bonvoy app. They don’t award Bonvoy points properly and then block your email address when you inquire about missing points. Only positive is the room service and breakfast people are great. But I don’t recommend this hotel. Much better options for much lower prices nearby. Duty Manager, Guest Services / Front Office at W Amsterdam, responded to this review Dear T6656ABandrewc, Thank you for taking the time to share your feedback. We are truly sorry to read about your disappointment and that your experience with us did not meet your expectations. This is certainly not the level of service or attention we strive to deliver, and we regret the frustration this caused during your stay.Your comments regarding room design, service interactions, invoicing, and Bonvoy points handling are taken very seriously. These matters have been shared with our management team, as they highlight areas where we must improve to better support our guests before, during, and after their stay.We are pleased to hear that you had a positive experience with our room service and breakfast teams, and we sincerely thank you for recognizing their efforts.We would truly appreciate the opportunity to review your experience in more detail and work toward making things right. Should you be willing, we kindly invite you to reach out to us at dutymanager@wamsterdam.com directly so we can properly address your concerns and follow up accordingly.Thank you again for your feedback, which is invaluable to us as we continue to improve.Warm regards,ApollineDuty Manager

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