Crowne Plaza Maasricht

Recent Reviews: 1108

• User:alexbF7422HC

  Trip type: Solo travel

  Dreadful sound proofing

  17 Sept 2026

  Clean hotel. Nice staff. Good location. It ends there and if you want sleep or relaxation, forget it. You can hear EVERYTHING, people walking by, talking normally, they might as well be in the room with you. People walking around in the room above you, walking in the corridors, you hear it all, even if they’re not talking. I would say this has to be one of the worst hotels I have ever stayed in for sleep. Avoid.

  Read more

• User:gottohavecoffee

  Trip type: Business

  Keep searching

  28 Aug 2026

  The only positives are the location, the pleasant decor in the room, and the bathroom which is relatively spacious although the fixtures are on the cheap side. Overall, the hotel offers a poor value. The room is tiny, barely enough space to place a small luggage and just enough for a person to walk to bed. The cheap plastic desk chair was a sign that the hotel doesn't care for its guests - it was non-adjustable, too tall, leaning forward, and impossible to sit on for more than 15-20 minutes. The bedding was generally OK except for the pillows which had some sort of foamy material in them that made them lumpy and degraded sleep quality. I also felt that the hotel management did not really want to have the room cleaned. From the flyers suggesting for me to indicate I wanted to skip cleaning, to the bare minimum of cleaning done the only day I did not hang the "do not disturb" sign at the door. Checkout took over 30 minutes, there were only 5-6 persons ahead in line but one of the credit card machines kept failing and, overall, it was just too slow. Third time in Maastricht, third hotel I'm not going back to - difficult place to find a decent hotel. IHG Service, Owner at Crowne Plaza Maastricht By IHG, responded to this review Hello gottohavecoffee,Thank you for choosing Crowne Plaza Maastricht and for taking the time to share your feedback.We appreciate your comments regarding our location, room décor, and bathroom accommodations. At the same time, we are sorry to learn that aspects of your stay, including room comfort, housekeeping, and the checkout experience, did not fully meet your expectations.Guest feedback is invaluable as it helps us better understand where we can enhance the overall experience. We appreciate you sharing your observations and have ensured they are documented for review by the appropriate teams.Thank you again for your stay and for providing your thoughtful feedback.Regards,Kazer T.Case ManagerIHG Hotels & Resorts Service

  Read more

• User:Sunshine41286652343

  Trip type: Family

  A very pleasant stay!

  26 Aug 2026

  The location was convenient, the room was spacious and comfortable, and the overall atmosphere was welcoming and relaxing.The whole hotel team was friendly, professional, and attentive throughout our stay. Everything was well organized, from check-in to check-out, and the hotel offered a good standard of comfort and service.We would happily stay here again and recommend it to anyone looking for a comfortable hotel in Maastricht. Crowne Plaza Maastricht Front Office, Guest Services / Front Office at Crowne Plaza Maastricht By IHG, responded to this review Dear Sunshine,Thank you for your thoughtful review. We are pleased to hear that you appreciated our convenient location, the comfort of your room, and the welcoming atmosphere. It is also gratifying to know that our team’s service and the smooth arrival and departure left a positive impression.We are grateful for your recommendation and your willingness to return. We look forward to welcoming you again at Crowne Plaza Maastricht, an IHG Hotel.Best regards,The Crowne Plaza Maastricht Team

  Read more

• User:brianjL9800VM

  Trip type: Family

  Warm welcome

  15 Aug 2026

  Particular thanks to the warm welcome received by everyone, evening check in and in particular the welcome from Lydia at breakfast. We travel with a wheelchair, hoist and a lot of luggage as often on tour. Our son was particularly welcomed by Lydia and colleagues and we are grateful that all guests are treated with respect whatever their ability. Crowne Plaza Maastricht Front Office, Gästeservice/Empfang at Crowne Plaza Maastricht By IHG, responded to this review Dear Brian,Thank you for taking the time to share your experience. We are delighted to hear that you felt warmly welcomed throughout your stay and that breakfast service stood out. It is especially gratifying to know that travelling with additional equipment was made easier and that your son felt genuinely included and respected by our team.We truly appreciate your kind recognition. We look forward to the pleasure of welcoming you back to Crowne Plaza Maastricht, an IHG Hotel.Best regards,The Crowne Plaza Maastricht Team

  Read more

• User:Mouritsenbrunnen

  Trip type: Couples

  Do not trust the IHG Group hotels

  04 Aug 2026

  The experience was extremely disappointing and overpriced. I believe the hotel suffers from fundamental management issues that could damage the reputation of the entire Crowne Plaza brand.I shared this detailed review with the hotel management and the IHG group management. The front desk manager from the hotel apologised and promised a better experience for future customers. That didn’t help us. The IHG group did not bother to answer me.We arrived expecting a reliable four-star experience of hig quality due to the very high price we paid. Instead, we encountered an unprofessional and poorly managed hotel that fell far short of basic standards.From the first moment, the welcome was shockingly rude. Before we could even finish introducing ourselves, the receptionist abruptly ordered us to move our car from the (otherwise empty) short-stay parking in front of the hotel and vaguely pointed toward a nearby parking garage. No one mentioned that a code was required to enter. We had to return to reception, request the code, and then haul our luggage approximately 100 meters back. There was zero hospitality — no greeting, no welcome, and no information about Wi-Fi or facilities. Just a key.For 1,350 EUR for three nights, the value was absurd. The room was tiny and dingy, with dust everywhere, a sloppily made bed with wrinkled sheets, and crushed biscuits in the coffee drawer. We paid extra for our dog but received no drinking bowl — only a warning sign about the “dangerous dog.” There was no room service, no in-room purchase options, and even the soap dispenser stood on the floor.Additionally, the hotel had aggressively promoted their buffet weeks in advance due to a local concert, yet the restaurant was nearly empty and the entrance was extremely unkempt with weeds.This reflects clear management failures. Staff showed no warmth or professionalism. Crowne Plaza should be embarrassed by this standard of service.Update: I today also got apologies from IHG Groups executive team and was offered 30.000 points on my IHG account that I didn’t know I had. But the IHG Group never gave me any points. I stead they accused me of fraud!!! This hotel group is something else. We are totally finished with this fraudulent and very poor service hotel group. Crowne Plaza Maastricht Front Office, Gästeservice/Empfang at Crowne Plaza Maastricht By IHG, responded to this review Dear Mouritsen,Thank you for sharing such detailed feedback. We are deeply sorry for the experience you describe and the disappointment this caused during your stay.We sincerely apologise for your experience with our staff and the poor impression at arrival. The service you encountered falls short of the standards we aim to provide. We are reviewing our parking directions and considering clearer signage to make access more straightforward for our guests. We also apologise for the inconvenience you faced with room presentation and amenities. We sincerely apologise for the cleanliness issues and will address this with our housekeeping team to ensure a more thorough cleaning process going forward. In addition, we apologise for any inconvenience and assure you that we are addressing these matters with our maintenance colleagues to improve our facilities.Your comments about value, restaurant presentation, and overall hospitality are taken seriously. We sincerely apologise for the inconvenience and assure you that we are addressing these issues with our team to strengthen both our facilities and our service.Thank you again for bringing these concerns to our attention. We regret the impact on your visit and appreciate the opportunity to learn from your experience. Should you consider returning to Maastricht, we would welcome the chance to better serve you at Crowne Plaza Maastricht, an IHG Hotel.Kind regards, LievekeTeam Crowne Plaza

  Read more