Ss Rotterdam

Recent Reviews: 3019

• User:Miranda O

  Trip type: Family

  2 nights on the boat

  01 May 2026

  Nice staff Accommodation was nice

• User:Michael S

  Trip type: Solo travel

  Memories of my childhood.

  10 Apr 2026

  I had a great time. I stayed here to see the old ship I cruised on several times as a young teenager. My first cruise was on the ship at 13. As a hotel, they have done a nice job with some necessary renovations like the Captains Lounge on main deck which was not there when it was a cruise ship and renovation of the Lido. The rooms were updated in the bathrooms. The tours were great. I would recommend adding the former galley if it is still there to the below deck tour and crew mess and crew bar. I had to leave very early and they called a taxi for me. No issues. Great time. SS Rotterdam, Guest Services / Front Office at ss Rotterdam By Westcord, responded to this review Thank you so much for your wonderful and personal review!It truly means a lot to us to hear that your stay was so special, especially given your unique connection to the ship and the memories from your teenage years.We’re delighted that you appreciated the renovations, such as the Captain’s Lounge and the Lido, as well as the modernized bathrooms and our excursions.Thank you as well for your thoughtful suggestion about including additional areas in the below-deck tours — we will certainly take this into consideration.We’re also glad everything went smoothly with your early departure and taxi arrangement.We hope to welcome you back again in the future for more memorable experiences!

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• User:Heather H

  Trip type: Couples

  Excellent stay

  21 Mar 2026

  We had an excellent stay here for 4 nights. We had a basic room with a high up set back porthole so couldn’t actually see out of it. It was quite spacious with lots of storage space/cupboards. The bed was very comfortable and the shower room was a reasonable size with nice tiles and an efficient shower. Toiletries were good and plentiful. The ship was extremely well preserved and looked after with lots of original features. The public areas were very stylish. The tour of the ship was interesting and informative. There is a discount for residents. Breakfast was excellent with lots of food choices. There was a lovely choice of breads plus cheese, meats and fruit. Cooked items were not very hot though. The omelettes had limited options for fillings and you had to wait a while as there was often no one there. Dinner was available in the Lido Grill or the Club Room, both were very good. The bar was buzzing with a good atmosphere in the evening sometimes with live music. The staff were friendly and helpful especially at the Reception Desk. The car park was close to the ship but there was nowhere to drop off luggage at the entrance. There were no porters and we were not aware that we could use the trolleys to get to the car park and our bags were heavy. There was a shuttle bus service from the ship to the nearest metro station which was frequent and efficient but not mentioned on the website so we were not aware of it. Would definitely recommend staying here. SS Rotterdam, Guest Services / Front Office at ss Rotterdam By Westcord, responded to this review Thank you very much for your extensive and detailed review! It is wonderful to hear that you enjoyed your four nights of comfortable accommodation, spacious room, and the excellently maintained ship with all its original details. It is also nice that the tour, breakfast, dinners, and cozy bar atmosphere were to your liking.We appreciate your comments regarding the temperature of the hot dishes, the omelet options, and the information about luggage and the shuttle bus — this helps us to further improve the guest experience and communicate more clearly. It is great that, despite these minor points, you would recommend the stay. We hope to welcome you back to the SS Rotterdam in the future!

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• User:Monique v

  Trip type: Family

  It wasn't quite right.

  28 Dec 2025

  Beautiful location, the escape room had fun puzzles, but there were some issues with the service. The host was friendly, but the restaurant was disappointing. There were few options for people with allergies, the steak was way overcooked even though I ordered medium rare, we had to wait a long time for our drinks, and one dish didn't arrive until everyone else had finished eating. They did apologize and we received a free drink, but far too late.

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• User:Desire P

  Trip type: Couples

  Christmas Dinner – Complete Operational Failure

  27 Dec 2025

  ⭐☆☆☆☆Christmas Dinner – Complete Operational Failure and No Follow-UpWe booked the 5:00 pm Christmas Day dinner, the very first service of the evening, and what followed was one of the worst dining experiences we have ever had — especially considering the €194 price tag.Service was completely disorganised from start to finish. Water was requested four times and was never properly served — in fact, we still did not have water when we left, despite spending over €50 on drinks, including a very average bottle of wine.There was no English menu, and although the waitress spoke fluent English, she refused to explain the dishes. I had to rely on an online translation tool simply to order.Courses were served in a chaotic and unacceptable order:Starters arrived during the apéritifSoup was brought while we were still eating the starterMain courses arrived before the soupDesserts were served before the mainsStaff openly admitted they did not know what had already been served and were simply delivering plates at random.Food quality and presentation were equally poor:Duck rillettes were served without breadSoup arrived in a dirty, spilled bowl, with uneven portions and no breadThe venison main course contained an almost nonexistent amount of meatDessert was of extremely poor quality and largely uneatenTo make matters worse, a “free” glass of cava advertised as included was charged separately (€6.50 plus tax). Staff were also unable to identify the dessert they were serving — even after consulting a manager — despite it being a set menu with only one dessert, served repeatedly throughout the day. This alone highlights a serious lack of training and organisation.This was not a festive meal; it was a stressful, chaotic experience that completely ruined our Christmas evening.Update: I sent a formal email to management requesting a refund and a response. After two days, I have received no reply whatsoever. This silence only reinforces the impression that customer satisfaction — even after a disastrous Christmas service — is simply not a priority here.At this price point and for a Christmas service, this level of disorganisation and indifference is simply unacceptable.Not recommended. SS Rotterdam, Guest Services / Front Office at ss Rotterdam By Westcord, responded to this review Thank you for taking the time to share your experience so thoroughly. We are truly sorry to hear that your Christmas dinner did not meet your expectations and that the evening was so chaotic and disappointing. We fully understand how frustrating this must have been, especially considering the price and the special occasion.The problems you describe—from the incorrect presentation of dishes, the lack of adequate explanation, and the incorrect serving of drinks, to the poor follow-up on your request to contact us—do indeed point to inadequate organization and training. This is absolutely not the standard we strive for, and we sincerely apologize for the stress and disappointment this has caused.Your comments have been passed on directly to our management and the restaurant team to critically evaluate and improve both the staff and the processes. We take your feedback very seriously and will do everything we can to prevent recurrence and guarantee our service on such special evenings.We understand that this has completely overshadowed your experience and greatly appreciate your openness, as it helps us to consistently improve our service.

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