Amazing location within the mall! Rooms are spacious and hotel staff are warm and very helpful. We had an amazing stay here. Great shopping and dining choices, too many in fact 🤪 breakfast spread was good too!
Crowne Plaza, Owner at Crowne Plaza Utrecht - Central Station By IHG, responded to this review
Dear Levericn,Thank you so much for your fantastic review and for calling us the “Best hotel in Utrecht”, this truly means a lot to our entire team!We are delighted to hear that you enjoyed our central location within the mall, as well as the spacious rooms and the warm hospitality of our staff. It’s especially great to know that you had fun exploring the wide variety of shopping and dining options, we agree, there are almost too many to choose from! 😊We’re also very pleased that you appreciated our breakfast selection and quality. Your kind words motivate us to continue delivering memorable experiences for all our guests.It was a pleasure having you stay with us, and we very much look forward to welcoming you back again in the future.With kind regards, Team Crowne Plaza Utrecht
User:L S
Trip type: Couples
Good location but lots went wrong!
03 May 2026
We spent 3 nights here (3 couples). On check-in they struggled to find the booking for one couple in the party, blaming their IT system. We had booked a king size room but they gave us a double. The shower made an awful noise which we mentioned to reception; they said their maintenance chap would look at it but there was no improvement through the stay. The room cleaning on the final night was very poor (apart from the fresh towels, we weren’t certain the room had been cleaned!). Would not recommend …
IHG Service, Owner at Crowne Plaza Utrecht - Central Station By IHG, responded to this review
Hi L S,Thank you for staying at the Crowne Plaza Hotels & Resorts Utrecht - Central Station. We appreciate your business with IHG Hotels & Resorts.We work to offer exceptional hospitality experiences designed to satisfy our guests and meet the needs of every journey. We are sincerely sorry that your recent stay did not fully reflect that commitment.IHG Hotels & Resorts values your experience with our hotels and is committed to addressing all your concerns. To further assist, please send us an email at IHGService@ihg.com, along with your reservation details (confirmation number, stay dates, and IHG One Rewards number (if applicable)), contact information (full name, phone number, email, and mailing address associated with your account), and details about the actions management has taken and any other comments you want to add. Please use your TripAdvisor username and hotel details as the subject line in the email.Please allow us another chance to make things right.Yours in hospitality,Kyla U.Case ManagerIHG Hotels and Resorts Service
User:tmgarcia
Trip type: Solo travel
My favourite hotel in Utrecht
28 Apr 2026
2nd time staying, 2 nights for a King bed room on the 8th floor. As expected, I was checked in early and reception staff were accomodating and friendly. I received a plate of pastries and birthday greetings from the staff, nice touch!This is a smallish room, compared to the Premium room, but its also quieter. the toilet was a good size with complemantary toiletries and the rainshower was good pressure. Bed is ok, but still the pillows were less comfortable. I wonder if they would introduce a pillow menu the next time? Usual amenities in-room, like TV, mini fridge, safe, flat iron/board. 2 bottles of still water, coffee machine with pods, water heater provided too.But i think nothing beats this hotel in terms of location, a stone's throw away from Utrecht Centraal, within a mall and walking distance to the Old Town and canals. The rate's a bit more since its the King's Day weekend, but on typical dates its quite reasonable. Add the very friendly and courteous staff, all of them a joy to interact with.Late checkout as an IHG member. I will be back hopefully in Autumn.
Crowne Plaza, Owner at Crowne Plaza Utrecht - Central Station By IHG, responded to this review
Dear Tmgarcia,Thank you so much for your detailed and thoughtful review, and for choosing to stay with us again!We’re delighted to hear that our team made your visit extra special with the birthday surprise, it's wonderful to know that this gesture added a memorable touch to your stay. Your kind words about our friendly and accommodating staff truly mean a lot to us.It’s great to know you enjoyed the quietness of your room, the in-room amenities, and our central location. Being so close to Utrecht Centraal and within walking distance of the city’s highlights is something we’re very proud of, so we’re glad it enhanced your experience once again.We also appreciate your constructive feedback regarding the pillows. Comfort is very personal, and your suggestion about a pillow menu is a valuable one, we will certainly share this with our team as we continuously look for ways to improve our guest experience.Thank you as well for your understanding regarding the rates during King’s Day weekend, and for highlighting the value during other periods. We’re pleased you were able to enjoy the benefits of your IHG membership, including late check-out.We truly look forward to welcoming you back in Autumn for another enjoyable stay!With kind regards, Team Crowne Plaza Utrecht
User:ETame
Trip type: Solo travel
The best hotel close to AMS
23 Apr 2026
Great location and great installations. Also very good amenities. Two bottles of water, bathrobe and safe box all included in room. Very convenient only 30 min by train to Schiphol and a lot less expensive than staying at the airport or in the city. The hoyel is inside a big mall, plentyof restaurants and stores both in the mall and the surrounding. And the city is beautiful.
Crowne Plaza, Owner at Crowne Plaza Utrecht - Central Station By IHG, responded to this review
Dear ETame,Thank you for your stay and wonderful review! We’re delighted to hear that you enjoyed our location, facilities and in-room amenities. It’s great to know that the complimentary touches, such as the bottled water, bathrobe and safe added to your comfort.We’re especially pleased that you found our location convenient for travel to Schiphol.Being situated within a vibrant shopping area with a wide variety of restaurants and stores is something many of our guests enjoy, so it’s lovely to hear it enhanced your stay.We truly hope to welcome you back again soon!Kind regards,Crowne Plaza Utrecht - Central Station
User:Jet49407309342
Trip type: Business
Awesome
14 Jan 2026
The hotel is lovely, with exceptionally friendly and attentive staff—particularly the breakfast team, who made us feel very welcome and at home. We truly enjoyed our stay. However, the hotel should consider addressing the situation at the mall entrance outside the property in the evenings, where individuals frequently approach guests asking for cigarettes. When requests are declined, the behavior can become aggressive and uncomfortable. Addressing this would greatly enhance the overall guest experience.
Crowne Plaza, Owner at Crowne Plaza Utrecht - Central Station By IHG, responded to this review
Dear Jet49407309342,Thank you for your stay and review!We are delighted to hear that you found our hotel lovely and that our team, especially the breakfast staff, made you feel welcome and at home. Your kind words will certainly be shared with them.At the same time, we sincerely appreciate you bringing the situation at the mall entrance to our attention. We regret to hear that this caused discomfort during your evenings. Please rest assured that we take such matters seriously and your feedback has been shared with the appropriate parties so that we can look into possible measures to improve guest safety and comfort in the surrounding area.Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future!Kind regards,Crowne Plaza Utrecht - Central Station
Utrecht, Utrecht
About Crowne Plaza Utrecht - Central Station
User Rating & Reviews
16 Jun 2026
03 May 2026
0204 505 9777