We booked here for 4 nights, however the bed was so uncomfortable and hard we were unable to finish our stay and only managed to last 2 nights on the torture device they called a bed. After the first night we spoke to reception who told us they would get a mattress topper fitted to make the bed softer, we came back late and night and automatically assumed that the topper had been fitted, however, it had not.We complained again the next day and was told housekeeping would do it straight away, we went to the room and waited, after 30 minutes a lady brought nothing more than a mattress protector and handed it to us to fit ourselves, it would certainly not make the bed any softer. After exploring the locality for the day we decided that we could not face another sleepless night and decided to check out and move to another hotel. We spoke to the booking company and the receptionist who said that we couldn't have any money returned for the unused 2 nights stay, they also kept 2 nights city tax even though we didn't stay at that hotel, so we ended up paying city tax twice.A few other things to note about the hotel is that access is only possible through the shopping centre, which seems to turn into a homeless shelter for all the local vagrants after dark. It feels very unsafe / threatening having to walk through this area whilst people are drinking, swearing etc.The breakfast area is quite small and gets very busy, although the breakfast is good, we had to queue up and it all seemed quite disorganised and a bit of a free for all. Overall the hotel was disappointing and our lack of sleep was not appreciated whilst paying a premium price for a less than premium room.
Elisa Veenstra, Other at Hampton by Hilton Utrecht Central Station, responded to this review
Dear Robert,Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about your experience, particularly regarding the comfort of the bed and the service you received during your stay. This is certainly not the standard we aim to provide.We sincerely apologize that the mattress topper was not arranged as promised and for the inconvenience caused by the follow-up response from our team. We also regret that this situation ultimately led to you shortening your stay, as your comfort is very important to us.Regarding your comments on the refund and city tax, as well as your concerns about the surrounding area and breakfast organization, we understand your frustration and will review these matters internally to ensure improvements are made where necessary.We would very much appreciate the opportunity to discuss your experience further and work towards a proper resolution. Please feel free to contact us directly via email so we can look into this in more detail and find a suitable solution for you.Once again, we apologize for your experience and thank you for bringing these matters to our attention.Kind regards, ShirleyFront-desk team
User:amgain T
Trip type: Solo travel
Be polite to guests and don't always frown when asked.
24 Feb 2026
"Unfortunately, the staff was not friendly and frowning when asked about breakfast. Especially the tall man with white-haired staff who always frowns.. It was close to Utrecht Central, and convenient to downtown Utrecht.
Elisa Veenstra, Overig at Hampton by Hilton Utrecht Central Station, responded to this review
Dear Amgaint,Thank you for taking the time to share your feedback with us. We are very sorry to hear that you felt our staff was not friendly when you asked about breakfast. This is certainly not the experience we want to provide, and we sincerely apologize if any team member came across as unfriendly or unapproachable. Please do know that there is always a (duty) manager in shift who would be more than happy to assist. We would have loved to have the opportunity to solve this matter while you were still staying with us.We will address this with our team to ensure we always welcome our guests with a warm and helpful attitude. Your comments are very valuable to us and help us improve our service.We’re glad to hear you appreciated our convenient location near Utrecht Central Station and the city center. We hope to have the opportunity to welcome you again and provide you with a much better experience.Kind regards,Naomi van der WeegenGeneral Manager
User:OnAir20020466133
Trip type: Business
Great nights sleep
05 Nov 2025
First time staying here and will definitely stay again if I am in the area.Warm welcome at checking, room lovely and clean.I slept very well and breakfast was nice with lots of options.Location was ideal for my visit
Elisa Veenstra, Other at Hampton by Hilton Utrecht Central Station, responded to this review
Dear OnAir20020466133, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay, found the room comfortable, and appreciated our breakfast options. It’s great to know our location suited your visit as well. We truly appreciate your kind words and look forward to welcoming you back the next time you’re in the area!Kind regards, ShirleyFront-desk agent
User:Stephen c
Trip type: Business
Business overnight Stay
12 Oct 2025
i needed to Hotel close to the Station and main town. This Hotel ticks all the boxes, 5 min walk from the mains staion its located in a big shopping centre, and minutes walk from the main city. Checkin was so quick, my room was on the 4th floor, the view was over the shopping centre. It was very clean and fresh smelling, it had a tv with UK channels which sometimes helps, if you stuck in one night. Breakfast is a buffet option and its on the 3rd floor, it can get busy between 8 & 9 so allow extra time if needed, My sleep was perfect nice and quiet, and the hotel staff as so freindly. A nice location and one i will use agan in the future.
Elisa Veenstra, Other at Hampton by Hilton Utrecht Central Station, responded to this review
Dear Stephen,Thank you for your wonderful review! We’re glad our location, close to the station and city center, was convenient for your stay. It’s great to hear that you enjoyed your clean and comfortable room, the TV with UK channels, and our friendly staff. We appreciate your tip about breakfast busy times and will keep working to make the experience smooth for everyone.We look forward to welcoming you back on your next visit to Utrecht!Kind regards,Lisa, Front Office Agent
User:Maitland55
Trip type: Business
A scary experience in a frugal property
27 Sept 2025
The hotel appeared to have problems with the reliability of its room allocation systems. Following a routine check-in, based on a booking via Hilton.com. I got a key and room card. But upon opening the door (without knocking) a man inside rushed towards me. I realized the room was occupied. He luckily grasped the situation, as I was able to show the room card that had the matching number. and I withdrew to the hallway. I could have ended up in a more complicated situation, if for example the occupant had been one from a different culture and language group. Having gone down to the reception to complain, the attendant assigned me another room and gave me a drink coupon as consolation for the inconvenience. He had no interest in pursuing the matter further. Taken the volume of their operation, experiences by one customer are not worth additional attention. There is a lot of variance in the quality of Hamptons worldwide. Located within a mall built in the mid 70s, the overall flavour of this property reflects that era. The rooms are crampy. The fact that the small working desk had no reading/working light was annoying. The ceiling lights were far up and not sufficient.
Elisa Veenstra, Other at Hampton by Hilton Utrecht Central Station, responded to this review
Dear Maitland55, Thank you for your stay at Hampton by Hilton and for taking the time to fill in the survey. We sincerely apologize for the distress caused by the room mix-up during your check-in. This is certainly not the standard we aim to uphold, and we understand how unsettling that situation must have been after you found out that there was already someone in the room you wished to enter. We are taking your feedback seriously to review and improve our room allocation procedures to prevent such incidents in the future.We also appreciate your honest comments about the property and room amenities, and we're sorry to hear that the standard room you booked did not fully meet your expectations.Despite this, we hope you were still able to enjoy your time in Utrecht, and we would love the opportunity to welcome you back again.Kind regards, ShirleyFront-desk agent
Utrecht, Utrecht
About Hampton By Hilton Utrecht Central Station
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24 Mar 2026
05 Nov 2025
27 Sept 2025
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