About Us: Family of three: Two adults and a five year old.Reason for Stay: Holiday in Netherlands for a week, using the rail network for day trips to different cities and towns.Utrecht: We chose Utrecht as it is central to the places with planned to visit. Hotel: Fabulous hotel. All of the staff were friendly and helpful during our stay. The use of the hotel apps was a convenient way to order more room amenities, as well as room service. The gym was good (for hotel gyms) and had a mix of cardio and weights and was stocked with water and towels.The room was a good size and had all the necessary comforts, including safe, fridge, kettle, tea and coffee, iron and ironing board. Would highly recommend the hotel to anyone visiting The Netherlands.
Roseanne Spaanstra, Gastenservice/Front Office at NH Utrecht, responded to this review
Dear NeilShep,Thank you very much for sharing such a wonderful and detailed review of your stay at NH Utrecht. It is a pleasure to read that you and your family including your five-year old had such an enjoyable holiday and that our hotel felt like a comfortable home base during your travels through the Netherlands.We are especially happy to hear that our central location in Utrecht suited your rail trips perfectly and that our team was able to contribute positively to your stay. Knowing that the hotel app, the gym facilities, and the in-room amenities added convenience and comfort makes us very proud.Your kind recommendation truly means a lot to us. We hope to welcome you and your family back to NH Utrecht on a future visit perhaps for another adventure exploring our beautiful country.Warm regards,Roseannna Spaanstra Quality Manager
User:Phillip B
Trip type: Couples
Brilliant Holiday
04 Apr 2026
Excellent service from start to finnish very friendly and efficient staff lovely clean hotel and staff immaculately dressed
Roseanne Spaanstra, Guest Services / Front Office at NH Utrecht, responded to this review
Dear Phillip B,Thank you for sharing such a positive feedback. We are pleased to know you enjoyed the attentive service, friendly team, and the cleanliness of our hotel.Your compliments about our staff’s professionalism and presentation are greatly appreciated. Feedback like yours inspires our team to mantain the high standards and warm hospitality we strive to deliver.We look forward to welcoming you again soon for another excellent stay.Best regards,Roseanne SpaanstraHK & Quality ManagerNH Utrecht
User:Crmwell
Trip type: Solo travel
Worst Hotel Experience I’ve Had – Avoid at All Cost!
02 Apr 2026
NH Hotel Utrecht. A Complete Disappointment!I have stayed in many hotels around the world, but this was, without comparison, the worst and most unprofessional experience I have had.From arrival, things were off. No on-site parking, fair enough, but instead you are directed to an external provider charging €50 per day, located 5–7 minutes away. Add city tax and a €150 deposit on top, and the total cost quickly becomes unreasonable. To make it worse, staff even asked where I had parked in a investigating way, which came across as intrusive and inappropriate, as if the concern was not service, but control over where guests park.The first room had a broken air conditioning unit, making it uncomfortably hot. I had to change rooms late in the evening, more precise around midnight, after already unpacking. No real apology, no compensation.The second room was no better. Worn-out bed, uncomfortable, and a loud recurring noise every few minutes, making proper sleep impossible. The rooms in general are clearly run-down, with outdated and worn furniture.Wi-Fi is poor unless you pay extra for a premium upgrade. No streaming options on the TV either. To make matters worse, I damaged a shirt while ironing because the iron was clearly defective and had melted plastic on it. No compensation was offered – just a casual “sorry,” which says everything about the level of service.At checkout, they refused to release the €150 deposit until they had physically inspected the room. This kind of distrustful and arrogant handling of guests is frankly unacceptable. The hotel did attempt to offer a small discount on an extra night and a free breakfast, but this had to be pushed for and felt more like a token gesture than genuine service recovery.Honestly, I didn’t even bother taking photos for this review, it would be pointless. The problems are that obvious.Nothing about this stay lifts the overall impression. If anything, it confirms it.The only positive note: the bar staff, breakfast staff, and cleaning staff were friendly and did their job well. They deserve recognition.Everything else? This hotel is a wolf in sheep’s clothing. Do not trust the reviews on their site, this experience felt misleading from start to finish.
Roseanne Spaanstra, Guest Services / Front Office at NH Utrecht, responded to this review
Dear Tobias Cromwell,Thank you for sharing your detailed feedback. We are sincerely sorry that your stay did not meet expectations and that the experience fell short of the high standards we aim to provide.We regret the inconvenience you encountered with your room change, comfort, and in-room amenities, as well as the impression created during arrival and departure. This is not reflective of the seamless and considerate service we strive to deliver, and we understand how disruptive these issues can be to a stay.We also appreciate your recognition of our bar, breakfast, and housekeeping teams. Your acknowledgment of their efforts means a great deal to us, as attentive service and hospitality are central to our values.Your comments are important to our team as we continually focus on delivering a comfortable environment, reliable amenities, and respectful service interactions. We value the opportunity to learn from your experience and to regain your trust on a future visit.To assist you further, may we kindly ask you to contact us via email at your convenience? (p.moini@nh-hotels.com)We hope to have the chance to welcome you again for a stay that better reflects our commitment to excellent service.Kind regards,Roseanne SpaanstraHK &Quality MangerNH Utrecht
User:Martin S
Trip type: Business
Fine stay in Utrech NH hotel
31 Mar 2026
Comfortable hotel, close to station and city center, safe area and excellent services. Nice view on Utrecht from higher floors 😉
Roseanne Spaanstra, Guest Services / Front Office at NH Utrecht, responded to this review
Dear Martin S,Thank you for sharing your feedback and for choosing our hotel. We are delighted to know you found the location convenient and the surroundings comfortable.It is wonderful to hear that our services met your expectations and that you enjoyed the views from the higher floors. Your comments reflect the experience we strive to provide for every guest.We look forward to the pleasure of welcoming you back on your next visit.Best regards,ROSEANNE SPAANSTRA HK&Quality ManagerNH Utrecht
User:merjah242026
Trip type:
Hotel with good service and location
30 Mar 2026
Located conveniently in the centrum near Jaarbeurs Utrecht. Staff is friendly and very helpful. This time we didn't have breakfast but last time it was good. Good size room even with extra bed. Nice view from 13th floor over the square nearby. We'll stay here also in the future.
Roseanne Spaanstra, Guest Services / Front Office at NH Utrecht, responded to this review
Dear merjah242026,Thank you for sharing your feedback and for choosing to stay with us again. We are glad that our central location was convenient for you and that our team made a positive impression.It is wonderful to hear you enjoyed the room and especially the view from the 13th floor. We also appreciate your kind mention of your previous breakfast experience.Your continued loyalty means a great deal to us. We look forward to welcoming you back for another comfortable stay in the future.Best regards,Roseanne SpaanstraHK &Quality ManagerNH Utrecht
Utrecht, Utrecht
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08 Apr 2026
02 Apr 2026
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