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Hilton Auckland

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Hilton Auckland

locationAuckland, Auckland

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About Hilton AucklandAbout Hilton Auckland

Location

Conveniently located 300 m out to sea on the end of Princes Wharf, the hotel is surrounded by the Waitemata Harbour. It is just a 5-minute walk from the business district and 45 minutes' drive from Auckland International Airport.

Facility

165 non-smoking rooms are located on 7 storeys and can be reached by 2 lifts. The reception desk is open round the clock. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, a CD player, a DVD player, an alarm clock and WiFi (for a fee) are provided as well. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

Guests can enjoy a refreshing swim in the outdoor pool area. Comfortable sun loungers are available on the terrace. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, tennis, basketball, golf and horse riding. A wide range of sports are available, including water sports such as windsurfing, jet skiing, sailing, catamaraning and diving or, for a fee, water skiing. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, bowling, squash, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Hilton Auckland Amenities at Hilton Auckland

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Service

    • -

      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Basketball

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      Billiards/Snooker

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      Bowling

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      Catamaran

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Diving

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      Golf

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      Gym

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      Horse Riding

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      Jet Skiing

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      Massage

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      Outdoor Pool(s)

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      Sailing

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

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      Tennis

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      Water Skiing

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      Windsurfing

LocationLocation

Map preview

Around this property:

Sea

300 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1850

Very Good

941

Average

340

Poor

154

Terrible

83

Recent Reviews: 3368

  • User:Marjorie R

    Trip type: Solo travel

    Bellini bar a disappointment in the food area.

    rating27 May 2026

    This is not a hotel review but rather one of the Bellini Bar in the hotel. I have stayed at this hotel previously and knew the bar area was lovely, overlooking the water etc… I decide on a whim at 11.15 am after going online and seeing that the bar area opened at 10 am that I would pop in for something to eat and drink. WhenI went up to the counter ( no one was around)..I grabbed a menu of drinks and snacks. Literally five or so things to choose from and one was a sharing platter.Eventually a man came to assist me and I asked what non alcoholic drinks there were ( the drinks menu is big). I was shown coke,Coke Zero etc….I said I would,have salt and pepper squid and a coke ( he didn’t seem to get the notion of a mocktail.)It was around 11.30 at this stage, was then told that I couldn’t order for around another 40 minutes.Asked what there was to eat and he pointed to one!!!!!!!!! Only one muffin on a plate. Said no thank and left. Literally cannot believe this hotel has nothing to eat until maybe 12.00? If you plan staying here the bar menu is limited.

  • User:Perry B

    Trip type: Solo travel

    As special as ever!

    rating26 May 2026

    The Hilton Auckland was just great again recently and I could really unwind there. I liked my room with a balcony with its view of the Hotel swimming pool and a sliver of harbour. THe bed and bed linens were super comfortable and dominated by crisap white lines. Breakfast was, as ever, awesome! Hilton NZ, Owner at Hilton Auckland, responded to this review Kia Ora PerryB137,Thank you for staying with us again and for sharing such a lovely review. We're delighted to hear you were able to truly unwind and enjoyed your room with the balcony view. It is also wonderful to know breakfast continues to be a highlight of your stays with us. Your continued support means a great deal to the team and we're so pleased we could make your visit feel special once again. We look forward to welcoming you back to Hilton Auckland for another relaxing stay soon. Kind regards,Michael SarinoGeneral Manager - Hilton Auckland

  • User:TheHawk1

    Trip type: Couples

    Room for Improvement

    rating23 Apr 2026

    I chose this hotel because of its location directly adjacent to the cruise terminal. We were able to walk off the ship and wheel our luggage to the hotel in 5 minutes, which was very convenient. However, many others also have the same idea. Between people checking out to board the large cruise ship we just departed and many others checking in, the hotel lobby was mobbed at 10:00 am.I had contacted the hotel prior to arrival to request an early check in, but quickly realized that wasn't going to happen given the crowds. The front desk clerk assured me they would contact us as soon as the room was ready. After four hours of sitting in the lobby and literally the last people left waiting, a room was finally available. Although it was not the room we were originally assigned, we were told it was a recently renovated room.The room was well laid out, with a small sitting area separated by a divider from the bed. The bed was comfortable, but the pillows could have been better. There were two TV's as well as a sitting area and a small fridge. The balcony was large, but it unfortunately looked out onto another building, not the harbour, so there really wasn't much of a view. While the bathroom was large and updated, the renovation quality assurance must have been overlooked, as the sink taps were loose, the toilet seat was loose and the shower arm did not stay fixed to the shower wall. Access to the daily continental breakfast was included with our Gold honors status and it was a pleasant dining area overlooking the water (the view I wished I had in my room). The pool had been under construction and was supposed to have opened the day we arrived, but it was still closed for the weekend, so it was disappointing not to be able to use that amenity.The best thing about the hotel was the service. Every staff member we encountered was very friendly and sincerely wanted to be helpful, always asking us if there was anything we needed. That customer treatment helped to compensate for some of the other disappointing aspects of our stay. I would suggest weighing the benefits of the location next to the cruise terminal vs the inability of the hotel to handle large crowds checking in/out and decide what's most important to you. Hilton NZ, Owner at Hilton Auckland, responded to this review Kia Ora TheHawk1,Thank you for taking the time to share such a detailed review of your recent stay with us. We truly appreciate your honest feedback and are sorry to hear that parts of your experience did not meet expectations. We understand how frustrating this must have been especially during a busy period. We do appreciate you bring these matters to our attention and your comments have been shared with the relevant teams for review. That said, we're very pleased to hear our team's friendliness and service helped make your stay even more enjoyable. Your kind words really do mean a lot to us. Thank you again and we hope to have the opportunity to welcome you back for a smoother experience in the future. Kind regards,Hilton Auckland

  • User:Jenny L

    Trip type: Family

    Very convenient pre-cruise hotel in need of an update

    rating17 Mar 2026

    I appreciated that they tried to accommodate earlier check in at 1pm instead of the 3pm. However, I was informed that I would get a text when my room was ready which I never received. I just went back to the front desk at 1pm to check again and discovered that a room was now available. I was also assigned an accessible room which I didn’t request, but decided not to complain and ask for a room switch since I was only staying 2 nights pre-cruise. I agree with other reviewers that the rooms are dated and could use an update. Breakfast was great with nice views of the marina. The location is perfect for pre-cruise as the cruise port entrance is right next door. It’s worth it for the pre-cruise convenience, but if you’re staying for more than a few days, you may want to find a more updated hotel. Hilton NZ, Owner at Hilton Auckland, responded to this review Kia Ora Jenny L,Thank you for your review following your stay with us at Hilton Auckland. We're pleased to hear you enjoyed our convenient location and breakfast views and that our team was able to assist with an earlier check-in where possible. At the same time, we're sorry for the confusion around your room readiness and for not meeting expectations. Your feedback is appreciated and have been shared with the team as we continue to improve both our communication and guest experience. We do hope to have the opportunity to welcome you back in the future for a more seamless stay. Kind regards,Hilton Auckland

  • User:Gerard B

    Trip type: Solo travel

    Comfortable hotel, excellent location amd staff

    rating16 Mar 2026

    Comfortable hotel in am excellent location. The staff, especially Mark Street the consierge, were excellent ans truly supportive. Hilton NZ, Owner at Hilton Auckland, responded to this review Kia Ora W8512QLgerardb,Thank you for your review following your stay at Hilton Auckland. We're pleased to hear you enjoyed our location and that our team member, Mark made your stay even more memorable. We truly appreciate your kind words and hope to welcome you back to Hilton Auckland in the near future. Kind regards,Scott ThomsonGeneral Manager - Hilton Auckland

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