Copthorne Hotel & Resort Bay of Islands

Name: Copthorne Hotel & Resort Bay of Islands
Address: 1 Tau Henare Drive, Northland Region, new-zealand
Telephone: +44-204-505-9777
Rating: 3.5

Paihia, Northland Region, New Zealand

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About Copthorne Hotel & Resort Bay of Islands

location

This family-friendly hotel is located about 2 km from the centre of Paihia. Its setting is especially ideal for parents with children.

facility

The hotel has a lift and features 180 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service and a safe are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service. A business centre with fax machine and projector is available.

rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Sun loungers and parasols on the terrace invite guests to relax and unwind. The hot tub in the pool area promises pure relaxation. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, tennis, fishing and horse riding. Water sports enthusiasts are offered canoeing. The fitness rooms are perfect for a comprehensive workout. A spa and massage treatments are available in the wellness area. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. Alcoholic beverages are available.

Amenities at Copthorne Hotel & Resort Bay of Islands

Facilities
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  Air conditioning
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  Lobby
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  Currency Exchange
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Pets
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
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  EV Charging Station
Beauty and Spa
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  Massage
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  Salon
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  Spa
Building Information
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  Garden (m²)
Common Area
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  Game Room
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  Library
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  Outdoor Furniture
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  Picnic area
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  Reception
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for guests
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Cycling
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  Outdoor sports
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Fridge
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Golf
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  Tennis
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  Events

Location

Around this property:

Beach

200 m

Centre

2000 m

Airport

25000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

308

Very Good

518

Average

376

Poor

175

Terrible

126

Recent Reviews: 1503

User:Bronwyn F
Trip type: Friends getaway
I did expect better.....
01 Jun 2026
The bed was comfortable, and the staff were friendly. Unfortunately, the bathroom is extremely dated, to the point it looks dirty. Cleaning of the rooms daily were very hit and miss, sometimes you would get a liner in the bins, a couple of days we didn't. Replacement of face cloths, etc also very hit and miss, would have been nice if it was given a quick vacuum at least once over the week. Also the spa could do with a bit of TLC. No jets working was a shame.
User:blaircoates
Trip type: Couples
Would recommend - and have booked again.
12 May 2026
Just a 2 night stay, a little getaway. Felt very comfortable here, enjoyed our dinner, that was spectacular. The staff were friendly, the room was clean. I have just booked another 2 night stay for next week - as it was enjoyable. Michael d, at Copthorne Hotel and Resort Bay of Islands, responded to this review Thank you for your lovely feedback. We are so pleased to hear you had an enjoyable and comfortable getaway with us.It is wonderful to know you enjoyed your dinner, found the team friendly, and your room clean and comfortable throughout your stay. The biggest compliment is hearing that you have already booked to stay with us again next week — we truly appreciate your support and look forward to welcoming you back again soon for another relaxing stay.
User:Sightseer41004596955
Trip type: Family
Great base for a Northland adventure with the kids
09 May 2026
We recently stayed at the Copthorne Hotel Paihia with three boys (two five-year-olds and an eight-year-old) across two rooms and had a really enjoyable stay.The rooms were comfortable and well laid out for a family setup across two rooms. Having the space to spread out with three energetic boys made a big difference. The beds were good and everything was clean and tidy.The pool was a hit with the kids and gave us a chance to wind down after big days exploring the Bay of Islands.Overall a solid choice for families visiting the Bay of Islands. Paihia is a great spot and the Copthorne puts you right in the middle of it all. We'd happily stay again. Michael d, at Copthorne Hotel and Resort Bay of Islands, responded to this review Thank you for your wonderful feedback following your family stay with us.We are delighted to hear you and your boys had such an enjoyable time exploring the Bay of Islands and that the hotel provided a comfortable base for your Northland adventure. It is great to know the room setup worked well for your family, and that the extra space, cleanliness, and comfortable beds all helped make your stay relaxing and enjoyable.We are also pleased the pool was a highlight for the kids after busy days out exploring Paihia and the surrounding area.Thank you again for your kind recommendation. We truly appreciate your feedback and look forward to welcoming you and your family back again in the future.
User:cityboy_nz
Trip type: Couples
Almost great
02 May 2026
I stayed for 4 nights in a sea view room. The renovations since my last visit were nice in the room, however they did skimp on a few areas. The tiny work area by the tv was the only place I could use my computer however no Power plugs nearby made this difficult. The table and chairs inside were uncomfortable with hard backs. We also had no outdoor furniture like the pictures had shown, I did notice some rooms had nice outdoor comfortable furniture. The door to outside was not aligned with the frame and there was a clear visible gap which wind whistled in.The bed and bedding were lovely as was the bathroom.We had buffet dinner one night, this was a rip off, still 2 hours till close and plenty of dishes empty and not being replenished. Large Australian tour group in front of us raided the entire dessert table and only left ice cream. Coffee was also empty and after repeated requests remained so Michael d, at Copthorne Hotel and Resort Bay of Islands, responded to this review Thank you for taking the time to share your detailed feedback following your recent stay with us.We are pleased to hear you enjoyed the renovated room, comfortable bed and bedding, as well as the bathroom and beautiful sea views. It is also great to know you noticed the updates since your previous visit.At the same time, we are sorry to hear there were several aspects of your stay that did not meet expectations. Your comments regarding the workspace setup, lack of conveniently located power points, uncomfortable seating, outdoor furniture allocation, and the issue with the balcony door have been noted and will be shared with our maintenance and management teams for review.We are also disappointed to hear about your experience at the buffet dinner. We sincerely apologise that food items and coffee were not replenished in a timely manner, particularly while the restaurant was still operating. This is certainly not the dining experience we aim to provide our guests, and your feedback will be discussed with our Food & Beverage team to improve service and monitoring during busy periods.Thank you again for your honest feedback. We truly appreciate you bringing these matters to our attention and hope we may have the opportunity to welcome you back again in the future for a much-improved experience.
User:Richard F
Trip type: Couples
Great setting and views, mediocre rooms and terrible food.
29 Mar 2026
Lovely and spectacular setting. But our first room was tired, cramped and without a view. Our second night, we were able to upgrade to an ocean view. The overall premises was also tired in general. And the food at both breakfast and dinner was awful—barely edible. Staff was as sympathetic and helpful as possible. Michael du Toit, Guest Services / Front Office at Copthorne Hotel and Resort Bay of Islands, responded to this review Thank you for your feedback. We’re pleased you enjoyed our setting and views, and we appreciate your kind words about our staff.We’re sorry to hear the rooms and overall condition did not meet expectations, and we’re especially disappointed to learn about your dining experience. This is not the standard we aim to deliver, and your comments have been shared with our team for review and improvement.We appreciate you taking the time to share your experience.