Best Western Sur

Recent Reviews: 712

• User:Andreas M

  Trip type: Family

  Decent hotel but value for money doesn't fit

  04 Apr 2026

  Decent hotel and for sure the best option in Sur. But because they know that, it is much too expensive for what it is, especially when you are traveling with a family of 3.The breakfast is good, focused mostly on Indian and middle Eastern items. Dinner was very good with a nice variety. The rooms, public areas and pool are very worn and old fashioned. Everything is clean and functional but nothing nice to look at. For the same price per night we stayed at a 5 star resort in Muscat. FOM - Sur Plaza, Owner at Best Western Sur, responded to this review Dear Andreas,Thank you for your feedback. We are glad you enjoyed the breakfast, dinner, and cleanliness of the hotel.We appreciate your comments regarding value for money and the condition of the rooms and facilities, and will take them into consideration for improvement.We hope to welcome you again.Best regards,Arindam MitraGeneral ManagerBest Western Sur

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• User:traveller_constant

  Trip type: Couples

  Lovely staff, clean & quiet rooms, outstanding food

  11 Jan 2026

  We had a great time at this hotel - stayed one night on a tour. Our room was clean and quiet, there’s a lovely large swimming pool and the food was outstanding. All the staff were great, well-trained and helpful, and we got chatting to a charming gentleman in the lift, turns out he is the general manager. Good service starts at the top.

• User:AnneliesN45

  Trip type: Family

  A no go !!!

  31 Dec 2025

  Stayed here for NY’s eve. There was a gala dinner organised to celebrate NY. The noise of the music however was so loud that the hotel turned up into a disco instead of a hotel where people stay to sleep. We’ve asked multiple times to lower the volume or to give us another room as we’re sleeping with 2 kids (below 6) near the party that is going on in the hotel that we were not aware off, but no help whatsoever. Never coming here back again. Next to this, the rooms and the food were very disappointing.

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• User:Cruiser28000692959

  Trip type: Business

  Baaaaaaaad stay

  20 Nov 2025

  Very bad service and a lot of noise tell 03 AM . We told them about this noise and they couldn't . That's one of the worst stays I have ever had.I write this now at 02:17 AM and cant take a rest to start my work tomorrow

• User:220shirazj

  Trip type: Friends getaway

  Not a bad spot to stay in if you're passing through Sur

  19 Sept 2025

  Not a bad place to stay for 1 to 2 nights of your passing through Sur. It's located about 15kms outside the town itself, so you would need to drive out get a taxi if you're coming until the beach or dhow factory area. Is just beside the main highway, so very easy access. The rooms are good, has good breakfast options and the staff were great throughout. It has a pool, bar area that's open until 2am and a restaurant, so you can get lunch or dinner if you don't want to travel.

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