Best Western Sur

Name: Best Western Sur
Address: 23 Al Aise Street, Sur, oman
Telephone: +44-204-505-9777
Rating: 3.9

Sur, Oman

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About Best Western Sur

location

The hotel is located in the picturesque city of Sur, around 300 km from Muscat. It is close to Turtle Beach at Ras-al-Hadd, a major tourist attraction in Oman.

facility

The hotel has a lift and features 108 rooms. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Parking spaces are available to guests travelling by car (no extra charge). Further services include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Guests can also use the bicycle storage facilities. Complimentary newspapers are available. A business centre with fax machine and projector is available.

rooms

Air conditioning ensures that rooms maintain just the right temperature. A balcony or terrace is among the standard amenities of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. A refrigerator and a tea/coffee station are standard features. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The pool bar serves a selection of refreshing drinks. For those who wish to stay active while on holiday, the hotel offers tennis. Guests can enjoy a wide range of indoor sports, including a gym, billiards, yoga and aerobics. A wellness area with a steam bath is available at the hotel.

meals

Dining facilities include a restaurant, a dining room, a café and a bar. Catering options include half board and full board. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Best Western Sur

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
Business Center and Conferences
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  Business Center
Common Area
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  Game Room
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  Sun Deck
Distances
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  Beach
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Packaged meals
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Indoor Activities and Sports
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  Yoga
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Gym
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  Billiards/Snooker
Transfers
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  Airport Transfers

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

182

Very Good

304

Average

181

Poor

Terrible

Recent Reviews: 712

User:Andreas M
Trip type: Family
Decent hotel but value for money doesn't fit
04 Apr 2026
Decent hotel and for sure the best option in Sur. But because they know that, it is much too expensive for what it is, especially when you are traveling with a family of 3.The breakfast is good, focused mostly on Indian and middle Eastern items. Dinner was very good with a nice variety. The rooms, public areas and pool are very worn and old fashioned. Everything is clean and functional but nothing nice to look at. For the same price per night we stayed at a 5 star resort in Muscat. FOM - Sur Plaza, Owner at Best Western Sur, responded to this review Dear Andreas,Thank you for your feedback. We are glad you enjoyed the breakfast, dinner, and cleanliness of the hotel.We appreciate your comments regarding value for money and the condition of the rooms and facilities, and will take them into consideration for improvement.We hope to welcome you again.Best regards,Arindam MitraGeneral ManagerBest Western Sur
User:traveller_constant
Trip type: Couples
Lovely staff, clean & quiet rooms, outstanding food
11 Jan 2026
We had a great time at this hotel - stayed one night on a tour. Our room was clean and quiet, there’s a lovely large swimming pool and the food was outstanding. All the staff were great, well-trained and helpful, and we got chatting to a charming gentleman in the lift, turns out he is the general manager. Good service starts at the top.
User:AnneliesN45
Trip type: Family
A no go !!!
31 Dec 2025
Stayed here for NY’s eve. There was a gala dinner organised to celebrate NY. The noise of the music however was so loud that the hotel turned up into a disco instead of a hotel where people stay to sleep. We’ve asked multiple times to lower the volume or to give us another room as we’re sleeping with 2 kids (below 6) near the party that is going on in the hotel that we were not aware off, but no help whatsoever. Never coming here back again. Next to this, the rooms and the food were very disappointing.
User:Cruiser28000692959
Trip type: Business
Baaaaaaaad stay
20 Nov 2025
Very bad service and a lot of noise tell 03 AM . We told them about this noise and they couldn't . That's one of the worst stays I have ever had.I write this now at 02:17 AM and cant take a rest to start my work tomorrow
User:220shirazj
Trip type: Friends getaway
Not a bad spot to stay in if you're passing through Sur
19 Sept 2025
Not a bad place to stay for 1 to 2 nights of your passing through Sur. It's located about 15kms outside the town itself, so you would need to drive out get a taxi if you're coming until the beach or dhow factory area. Is just beside the main highway, so very easy access. The rooms are good, has good breakfast options and the staff were great throughout. It has a pool, bar area that's open until 2am and a restaurant, so you can get lunch or dinner if you don't want to travel.