I travelled all the way from London and was genuinely looking forward to a relaxing five-day stay at Playa Blanca Resort. Unfortunately, my experience has been deeply disappointing.One of the main issues is what I feel was misleading advertising. Before arriving, the photos gave the impression that guests would have access to the large pool areas shown. However, after paying and checking in, we were told that we were not allowed to use the large pool featured in the photos, and that we could only use two much smaller pools. This was extremely disappointing and not what I understood I was paying for.The pools we were allowed to use were also very unpleasant. In my opinion, they did not feel clean or well maintained.Another major issue has been the noise. We are staying for five days, and throughout our stay the building we are in has been undergoing renovation work. There has been constant drilling, hammering, and construction noise, which has made it very difficult to relax. I understand that hotels sometimes need to carry out maintenance, but guests should be informed clearly in advance when this level of work is taking place.Overall, I feel very disappointed with the stay. I came a long way expecting a relaxing holiday, but the restricted pool access, poor pool conditions, and ongoing construction noise have made the experience far below what I expected. I hope management takes this feedback seriously and improves communication with future guests.
CUSTOMERSERVICE PB, Director General at Playa Blanca Hotel & Resort, responded to this review
Dear Guest,Thank you for taking the time to share your feedback. We sincerely regret that your experience at Playa Blanca Resort did not meet the expectations you had for your holiday.We understand your disappointment regarding access to the pool areas. We appreciate you bringing this matter to our attention, as clear and accurate communication is very important to us. We will review our communications and promotional materials to ensure that the facilities available for each accommodation type are clearly specified.We are also sorry to learn that the condition of the pools available to you did not meet your expectations. Your comments have been shared with our Maintenance and Operations teams for review and follow-up.Regarding the renovation work, please accept our sincerest apologies for the inconvenience caused by the noise during your stay. We understand that this significantly affected the relaxing and restful experience you were hoping to enjoy. Your feedback will be taken into consideration as we continue to improve our communication processes and provide advance notice to guests whenever scheduled work may impact certain areas of the resort.We greatly value the time you have taken to share your experience. Guest feedback is essential in helping us identify opportunities for improvement and continuously enhance our service standards.We hope to have the opportunity to regain your trust in the future and provide you with the enjoyable and relaxing experience you originally expected.Sincerely,Customer Service
User:Meander15605817999
Trip type: Family
Vacation at the Beach
22 Jun 2026
Our experience had 2 ending. When we arrived at the lobby Mr. Edison approached us, telling us he us going to allow us check in before 3:00p.m, but, he will show us the hotel the next day, but after some difficulties in the communication because he was pushing very hard to show us the installation. We said no, then he said we have to wait until 3:00p.m for check in. We waited 1:45 hours. at the lobby. For the other end when we finally checked in and walked inside the hotel. We found the guest service and Mrs Niurka helped us a lot. She has a great customer service experience and know how treat customers.
CUSTOMERSERVICE PB, Director General at Playa Blanca Hotel & Resort, responded to this review
Dear Guest,Thank you for taking the time to share your experience with us.We sincerely apologize for the inconvenience you encountered during your arrival and for any misunderstanding regarding the early check-in process. We understand how frustrating it can be to wait after a long journey, and we regret that your first impression did not meet your expectations. Your feedback regarding the communication and service provided at check-in has been shared with the appropriate team for review and improvement.At the same time, we are delighted to learn that your experience improved during your stay and that Mrs. Niurka from our Guest Services team provided you with exceptional assistance. We truly appreciate your kind words about her professionalism, dedication, and customer service skills. We will be pleased to recognize her for making a positive impact on your visit.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a seamless and memorable experience from the moment you arrive.Kind regards,Customer Service
User:aspen89
Trip type: Couples
Older place that's trying...
04 May 2026
There are two separate properties here. The hotel has acces to the very nice laguna, which is not technically available to resort guests. The resort is all-inclusive, and is an older property. We got a room that had just been renovated, which was very pleasant. Older rooms look really old. There are very few rooms with water views. The beach is OK - but not a lot of shade or many chairs to sit on. Chairs are at a premium around the two pools on busy days. It can be a pretty rowdy crowd on weekends. The food was OK. Plenty of it and decent variety, but little that really stands out. It is quite easy to get reservations at the specialty restaurants, compared to some all-inclusives we've been to. The Italian restaurant was enjoyable. A nice freshly made pizza was delivered to each table. Decent choices on the menu, but most of the food is the same as at the buffet. Lines were not a problem on the buffets. I would look a little further if you're looking for a special time at an all-inclusive.
CUSTOMERSERVICE PB, Director General at Playa Blanca Hotel & Resort, responded to this review
Dear Guest,Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We truly appreciate your insights, as they help us identify opportunities for improvement.We are pleased to know that you enjoyed the lagoon and one of our recently renovated rooms. We are continuously working on upgrading our facilities to provide greater comfort to all our guests.We regret that certain aspects of your stay did not fully meet your expectations, particularly regarding the availability of shaded areas, seating at the pools and beach, as well as the atmosphere during weekends. Your comments have been shared with the შესაბამის teams to evaluate improvements in space distribution and the overall guest experience.Regarding our culinary offerings, we appreciate your feedback. We are glad to hear that you had an enjoyable experience at the Italian restaurant. We will continue working to diversify and enhance the quality of our dining options.Our commitment is to provide memorable experiences, and we take your recommendations very seriously. We hope to have the opportunity to welcome you back and offer you a stay that exceeds your expectations.Sincerely,Customer Service
User:Chantell J
Trip type: Friends getaway
A trip of a lifetime
07 Apr 2026
Beautiful place to go, worth the travel! Very accommodating & quick to resolve issue, food had taste to it! Sul & Our bell hopper were super incredible, always saying hello & goodbye , learned abit of Spanish while we stayed.
CUSTOMERSERVICE PB, Director General at Playa Blanca Hotel & Resort, responded to this review
Dear Guest,We sincerely appreciate you taking the time to share your experience with us. We are delighted to know that you consider our hotel a beautiful place to visit, and that our team provided you with attentive and helpful service throughout your stay.We are also pleased to hear that you enjoyed our culinary offerings and, especially, that you had the opportunity to learn and practice Spanish during your time with us. It is truly rewarding to be able to offer enriching experiences beyond accommodation.It will be an honor to welcome you again on your next visit.Kind regards,Customer Service
User:Kio Muy D
Trip type: Family
The restaurants staff and food are excellent
29 Mar 2026
We stayed at the residence area but often go to the resort for food. The staff at the restaurants are excellent and food are very good. We specially liked the seafood restaurant "El Velero". All the staff at "El Velero" are exceptional, the salad, dessert bars are varied and fresh and the main dish are excellent. We specially liked the lobster tails and steaks. We also enjoyed the tepanyaki. The tepanyaki cheff, Thomas, has good sense of humor and keeps the crowd entertained. Also, have to mention that the staff at the buffet restaurant are very nice too. Every time we go there, they welcome us with a big smile. We liked the fresh fruits, chicken wings, and the local cheese. Overall we had good experience with the staff at the restaurants and food are excellent. We'll be coming back in the future.
CUSTOMERSERVICE PB, Director General at Playa Blanca Hotel & Resort, responded to this review
Dear Guest,Thank you so much for your kind words! We’re truly delighted to hear that you had such a wonderful experience with our team, especially in our restaurants.It’s fantastic to know that you enjoyed both the food and the attentive service at the buffet and the teppanyaki restaurant. We will be sure to share your compliments with our culinary team, and especially with Chef Thomas—he will be thrilled to know that his cooking and great sense of humor made your experience even more memorable.We look forward to welcoming you back for another exceptional stay!Best regards,Customer Service
Farallon, Playa Blanca-Cocle
About Playa Blanca Beach Resort
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04 May 2026
07 Apr 2026
0204 505 9777