Staff was lazy, Front desk is like a robot. Mas better pa yung mga intern nila from tesda. Don't order food sa hotel mismo. Super bagal ng service nila. It woulf take a maximum of 2hrs just to get your cold food. May instance pa na nakalimutan utensils. So nag antay ako uli mg 30 mins para lang makain yon. Parking is terrible. Pag umalis ka you have 70% chance na wala ng parking so u better walk or grab idc. I hope they hired joseph the intern. Siya lang yung nakita ko na good sa hotel na yon.
Shane Gaddi, Marketing at Swiss-Belhotel Blulane, responded to this review
Dear Mr./Ms. Lloyd991,Thank you for your feedback. We sincerely apologize for the delays in service, food delivery, and the inconvenience you experienced during your stay. This is not the standard we aim to provide.Your concerns have been shared with our team to ensure immediate improvements, particularly in service efficiency, staff training, and parking management. We appreciate your comments and will use them to enhance our guest experience.We hope to have the opportunity to serve you better in the future.Warm regards,Swiss-Belhotel Blulane Team
User:GOMEZ J
Trip type: Friends getaway
My unforgettable hotel experience
05 Apr 2026
I had a wonderful experience during my stay at the hotel. The staff were very accommodating, and the room was clean, comfortable, and well-maintained. I also enjoyed the nearby activities and amenities, which made my stay more relaxing and memorable.
Shane Gaddi, Marketing at Swiss-Belhotel Blulane, responded to this review
Amazing day!Thank you for taking the time to share your feedback. We hope you enjoyed your stay with us and look forward to welcoming you again!Warm regards,Swiss-Belhotel Blulane Team
User:Irene Angeline S
Trip type: Couples
Good stay
03 Apr 2026
We had a very nice stay. The room is clean and well maintained. For the rate we have booked it, i think it’s very worth it considering that the location is very accessible. Will come back again on our next Binondo run :)
Shane Gaddi, Marketing at Swiss-Belhotel Blulane, responded to this review
Amazing day!Thank you for taking the time to share your feedback. We hope you enjoyed your stay with us and look forward to welcoming you again!Warm regards,Swiss-Belhotel Blulane Team
User:Road21076567443
Trip type: Family
Highly Recommended Stay
03 Apr 2026
I highly recommend this hotel for its clean rooms, excellent service, kind and approachable staff, and convenient location near Ongpin’s Binondo food spots.
Shane Gaddi, Marketing at Swiss-Belhotel Blulane, responded to this review
Amazing day!Thank you for taking the time to share your feedback. We hope you enjoyed your stay with us and look forward to welcoming you again!Warm regards,Swiss-Belhotel Blulane Team
User:Leana T
Trip type: Friends getaway
Recomend!!
02 Apr 2026
Staff was very helpfull and the roms was really nice
Shane Gaddi, Marketing at Swiss-Belhotel Blulane, responded to this review
Amazing day!Thank you for taking the time to share your feedback. We hope you enjoyed your stay with us and look forward to welcoming you again!Warm regards,Swiss-Belhotel Blulane Team