Mercure Jelenia Gora

Name: Mercure Jelenia Gora
Address: Ul Sudecka 63, Jelenia Gora, poland
Telephone: +44-204-505-9777
Rating: 3.8

Karpacz, Jelenia Gora, Poland

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About Mercure Jelenia Gora

location

This family-friendly hotel is located in Jelenia Gora, close to both the Czech and German borders. It lies at the foot of the picturesque Karkonosze Mountains, and is therefore a good starting point for both general sightseeing and skiing. A bus stop is located 100 m from the hotel, whilst the nearest train station is 2 km away.

facility

Guests can enjoy the pleasant ambience of one of the 4 suites, 32 single rooms and 152 double rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. Souvenirs can be purchased at the gift shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, medical assistance, room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Most of rooms include a balcony or terrace as a standard feature. All rooms are carpeted and include a double bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. A refrigerator and a tea/coffee station are standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and include a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

sport

Ideal for working out or just relaxing, the pool complex features an indoor area and a children's pool. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. The hotel offers outdoor sports, including cycling/mountain biking, tennis, golf and horse riding. The hotel's location is particularly ideal for skiers. Sport and leisure facilities at the hotel include a gym and table tennis. Various wellness options are available at the hotel, including a spa, a sauna, a beauty salon, massage treatments and a solarium. Activity coordinators organise an entertainment programme for adults and children.

meals

Dining facilities include a restaurant, a café and a bar. Catering options include bed and breakfast and half board. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Mercure Jelenia Gora

Facilities
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Conference Room
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Playground
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
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  EV Charging Station
Beauty and Spa
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  Massage
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  Spa
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Game Room
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  Picnic area
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  Sun Deck
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Barbeque
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Cycling
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  Outdoor sports
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  Skiing
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Fridge
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  TV
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  Closet
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  Fireplace
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Swimming Pool
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  Sauna
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  Table Tennis
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  Tennis
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  Tanning Studio/Solarium
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  Events

Location

Around this property:

Bus Station

100 m

City Centre

800 m

Train Station

2000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

110

Very Good

175

Average

Poor

Terrible

Recent Reviews: 428

User:Ewa B
Trip type: Couples
Very nice stay
20 Jun 2026
The hotel staff were exceptionally kind, friendly, and always willing to help. Jakub Skrzypczak, General Manager at Mercure Jelenia Gora, responded to this review Dear Madame,We are very grateful for your feedback regarding your stay at Mercure Jelenia Góra. We are pleased that you speak so highly of our staff.We are also pleased that you have positive memories of your time with us, and we hope that your next stay will be just as pleasant and enjoyable.Sincerely,Jakub SkrzypczakDeputy Hotel Manager
User:Chris B
Trip type: Couples
luxury
12 May 2026
great hotel...location 15 min walk from town.or £ 2.00 uber/ bolt.superior rooms on floors 3 and 5 superb...lovely mattresses...excellent showers...helpful staff..bonus swimming pool / sauna in basement.breakfast buffet excellent...evening meal- maybe eat in town! Jakub Skrzypczak, General Manager at Mercure Jelenia Gora, responded to this review Dear Sir,We are very grateful for your comments regarding your stay at Mercure Jelenia Góra.Receiving your feedback is very valuable to us, especially when it concerns the work of our staff.We are pleased that you also appreciated our location, breakfast served in the restaurant, comfortable rooms and amenities such as the availability of the swimming pool and sauna.Thank you again for sharing your opinion with us, and we hope that your next stay at our hotel will be pleasant and successful.Sincerely,Jakub SkrzypczakDeputy General Manager
User:helencZ8102XT
Trip type: Couples
A lovely stay….one week
30 Dec 2025
I was staying in your hotel with my partner after surgery at the KCM Clinic from 16th to the 23rd Dec 25. I would like to say it was a lovely comfortable stay. The room was perfect (319) and your Dining room and menu was varied and catered for our tastes. The staff were very friendly and I appreciated the effort from them to speak English always with a smile. This hotel is very clean and spacious and welcoming. I would stay there again if in Poland. Thank you for everything. Kindest regards and Happy New Year. Jakub Skrzypczak, General Manager at Mercure Jelenia Gora, responded to this review Dear Madam,We are very grateful for your comments regarding your stay at Mercure Jelenia Góra.Receiving your feedback is very valuable to us, especially when it concerns the work of our staff.We are pleased that you also appreciated our location, comfortable and modern rooms and the meals served in the restaurant.Thank you again for sharing your feedback, and we hope that we will have an opportunity to welcome You again i our hotel!Kind regards,Jakub Skrzypczak Deputy General Manager
User:LesleySouthendonSea
Trip type: Couples
Lovely few days
26 Jul 2025
The lobby, bar and restaurant is all modern and clean. Prices very reasonable. Food selection was fine and tasted delicious. Breakfast had plenty of choices. The room was dated but very clean. Bed very comfortable. Large bathroom and good shower. Only 3 hangers and poor supply of tea and coffee. We didn’t use the pool and gym. Was a little more expensive than other hotels we had used in Poland. But would stay here again if in the area. Jakub Skrzypczak, General Manager at Mercure Jelenia Gora, responded to this review Dear Sir,We are very grateful for your comments regarding your stay at Mercure Jelenia Góra.Receiving your opinion is very valuable to us, especially when it concerns the work of our staff.We are glad that you also appreciated our location and the meals served in the restaurant.I encourage you to choose a Premium room for your next booking, as it has been fully renovated and we are confident that it will meet your expectations.Thank you once again for sharing your opinion with us and we hope that your next stay at our hotel will be pleasant and successful.Kind regards,Jakub SkrzypczakDeputy General Manager
User:Kay R
Trip type: Business
Poor hotel
24 Oct 2024
Terrible service,Do not stay therePlanned a business trip with former CEOarranged and paid for the hotel. Informed them of late arrival but once we arrived we could not get in the hotel.no reply no callwe have been stranded for 3 hours with no place to stay since they closed reception at 9pm. and we arrived at 10pmNot a hotel worth visiting Teresa Puchacz, General Manager at Mercure Jelenia Gora, responded to this review Dear Sir.Are you sure your comments concern the Mercure Jelenia Góra hotel?Our reception is open 24/7!Best regardsGeneral Manager