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Doubletree By Hilton Krakow Hotel & Convention Center

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Doubletree By Hilton Krakow Hotel & Convention Center

locationKrakow, Krakow

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About Doubletree By Hilton Krakow Hotel & Convention CenterAbout Doubletree By Hilton Krakow Hotel & Convention Center

Location

This hotel is located in the heart of Krakow.

Facility

English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a cloakroom, baggage storage service, safe and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry, a page service and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed, a queen-size bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. The sun loungers are perfect for soaking up some sun. The hotel offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, basketball and horse riding. Water sports enthusiasts are offered diving. The hotel's location is particularly ideal for skiers. Guests can enjoy a wide range of indoor sports, including a gym, billiards, bowling, squash and callisthenics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments, hydrotherapy treatments and a solarium. Children are well looked after in the kids' club.

Meals

Dining facilities include a restaurant, a dining room, a café and a bar. A continental breakfast buffet guarantees a great start to the day. For dinner, guests can order à la carte. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Doubletree By Hilton Krakow Hotel & Convention Center Amenities at Doubletree By Hilton Krakow Hotel & Convention Center

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      CleanStay (Hilton)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Basketball

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      Billiards/Snooker

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      Bowling

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      Cycling/Mountain Biking

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      Diving

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      Gym

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

621

Very Good

275

Average

99

Poor

41

Terrible

45

Recent Reviews: 1081

  • User:RB545

    Trip type: Business

    Relaxing and spacious+ clean

    rating07 May 2026

    Hotel is a bit outside the center but easily reachable by public transport and taxi. Very clean and nice restaurant + breakfast plus comfortable rooms with a lot of space. No complaints!

  • User:BARTOLOMAX

    Trip type: Family

    A Refined Stay Enhanced by a Wonderful Festive Setting

    rating26 Dec 2025

    I stayed at the Hilton DoubleTree and the overall experience was excellent.The Christmas atmosphere was truly remarkable, further enhanced by a pleasant cinnamon scent reminiscent of traditional Christmas gingerbread, which contributed to a warm and welcoming ambiance.Regarding the overall quality of the hotel, there is truly nothing to criticize: everything is well maintained and of a high standard. I would have gladly given a 9 out of 10, while a perfect score would be fully deserved if the structure were slightly newer.The breakfast was outstanding, extremely varied and of excellent quality. Having traveled extensively around the world, I can confidently say that very few hotels offer such a wide and well-organized breakfast selection.The only downside, and the reason why I did not assign a higher score, concerns the staff. The restaurant waiters , appeared to be very young and rather inexperienced, which was noticeable. Once again, during my stays in Poland, I found it quite difficult to encounter genuine smiles and a warm attitude from the service staff.I believe it would be beneficial to pair younger employees with more experienced waitstaff, even at a higher cost, in order to provide a warmer, more engaging, and more hospitable service experience—one that better reflects the standards expected from a hotel of this level.Overall, this remains a high-quality hotel with a memorable atmosphere and one of the best breakfast experiences I have ever had.

  • User:Tour47181236737

    Trip type: Couples

    Very disappointed

    rating22 Dec 2025

    Although check in, bar and check out staff were lovely i specifically booked the most expensive hotel in krakow and a hilton specifucally, for a good reason, we were driving 13 hours ro to reach there and driving another 8 hrs the day after, i wished to be able to swim to stretch out my body and muscles, this i was not able to do. At the spa i qas not greeted but left standinh like a lemon whilst 3 dtaff chat and laugh and then greeted in a way that i was an inconvenience, they then proceeded to tell me i could not go to the pool yet as it was too busy, i could of accepted this, could i not see inside that nobody was even using the pool. I would of expected to be treat with the dmar kindness as they treat those in front. My worst hilton experience so far of any country the gentleman checking me out did refund my parking but that is little to how my body aches and how i feel today.

  • User:Barry I

    Trip type: Family

    Our Polish Trip

    rating28 Nov 2025

    The Hotel was very clean and well run .Breakfast had a good choice of food and drink .The main restaurant had a good choice of food and Agnes our waitress couldn’t do enough to help us .She was especially good with our 2 1/2 year old grandson , her English language fantastic, and she made our stay extra special, a real asset to the Hilton hotel.

  • User:Christina A

    Trip type: Family

    Comfortable Hotel

    rating04 Nov 2025

    A wonderful hotel. Clean, Spacious, with very good breakfast, conviniently situated if you are travelling for a concert or atheltic event (walking distance to tauron arena).

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