Great Polonia Conrad Krakow

Recent Reviews: 299

• User:kamilė t

  Trip type: Friends getaway

  Worst way to spend your money

  11 Jun 2026

  The service is awfull, the breakfast tastes expired.

• User:CherylandBrett

  Trip type: Couples

  This hotel is also near the train tracks

  16 Apr 2026

  The heated towel rack doesn’t work unless the city decides is cold enough for it to be turned on so don’t wash out your underwear cause it’ll stillbe damp in the morning! The room is very basic, but it does have a kettle and there are teabags available and cups and saucers.The listing states bathrooms are equipped with shower and a bathtub and guest are offered cosmetic products, but that is absolutely untrue. There’s no bathtub. There isn’t even any lotion or conditioner, just pump soap on the wall.

  Read more

• User:wendytH3624YK

  Trip type: Friends getaway

  Disgraceful service given to paying guests.

  30 May 2025

  The service from this hotel was appalling. We stayed here as a group with a Cosmos tour. On the first night our meal was included and we were not allowed to eat in the restaurant. Our group was sent to a conference room at the back and were given a meal which was inedible.We wanted a glass of wine and were told that they don’t have single glasses of red wine so we had to buy a bottle. They did not have ANY of the bottles on the menu and had to have a bottle of wine that was $45 AUD. The breakfast had run out of most things including cutlery and we had to chase some up.However the worst was yet to come. On the second night we were too tired to go out so ordered in the restaurant and yet again most alcohol we requested from the menu was not available. We did have a meal that was very nice but again we weren’t allowed to sit in the dining room area so we sat near the bar. When we ordered dessert we were told that at 7.30 it was too late to order dessert. Another person from our tour was refused service as well as 7.30. We were guests at the hotel so this is ridiculous. I had ordered TAP water and when the bill came we found we were charged $7.I will be strongly encouraging COSMOS not to use them ever this hotel again.

  Read more

• User:Nikola R

  Trip type: Family

  Beautiful and comfortable hotel

  25 Feb 2025

  For a long time I wanted to visit Krakow. This year I got the chance to do it. Since this was my first time visiting Krakow and Poland, I wanted to book a trip with a travel agency that would provide a tour guide, so I could visit everything that was supposed to be visited. After doing a bit of research I found the agency that had an option of staying in hotel Conrad. Out of all other agencies and hotels, this one looked the best. I then made my choice and I’m glad I wasn’t mistaken.Hotel Conrad is one of the best hotels I’ve been to in my life. The rooms were big and clean. Everything looked as if you were in a big luxurious apartment. Bathroom was also nice. You know that feeling after a long day of work and feeling tired you just can’t wait to get to your home, have a shower and go to sleep? This was it, the hotel room represented that home for me. Bed was super comfortable. Maybe the only thing that I wished for was a bit more comfy pillow. But that could be a personal preference of mine, it isn't like I couldn't sleep or that I slept badly.When you look at the map, you may feel as if the hotel isn’t really close to the center of the city, but it has a bus stop that’s 2-3 minutes walk from the hotel that connects you to a bus line (173) which leads you straight to the center of the city. Normally it takes 20-30 minutes to get to the center which wasn’t a problem for me and bus tickets for 1 hour drive converted from Polish currency to euros cost around ~1.5 euro which I found quite cheap. Also, in the vicinity of the hotel you have a big shopping mall called Galeria Bronowice, then a Lidl, KFC, McDonalds. Everything is very close to the hotel, up to 10 minutes of walk at the maximum. My stay was short, around 3 days and the day after I came, hotel staff asked if I needed my room cleaned. After one day there was no need for cleaning, but it’s super nice to know that they care about guests having clean rooms so much. That was a big plus for me. I would also like to say that hotel staff were mostly young people that were willing to help with whatever you ask for and answer all your questions. I appreciated that very much. It made me feel like I was more than welcome.In my booking, breakfast was included. Breakfast was excellent. There were a variety of things to try. I believe there was something to satisfy everyone’s needs. Eggs, sausages, a variety of breads, pastry, fruits, vegetables, yoghurts, milk, cheese, a variety of salads and also something sweet too like croissants, pancakes, etc. Whether you like something sweet or salty, I believe you will find something to your particular liking as there are many things to choose from. When I was visiting Krakow, the weather was very cold, so if I didn’t really want to go out for other meals like lunch and dinner I had an option inside of the hotel's restaurant to eat. A few times I took advantage of that option and all I can say is I wasn’t disappointed. The restaurant had tasty dishes and from the stuff I’ve tried out, there wasn’t a single thing I disliked. I tried their hamburger, pizza and traditional pork chop. Everything was really good! I’d also like to add that compared to some prices of the food I ate in the city (mostly in shopping malls), the food in the hotel’s restaurant was mostly cheaper, which is another good thing. And last but not least, while the hotel staff were super nice I would like to praise one person in particular. It is a person working in the restaurant named Filip or Philip (please excuse me, since I’m not sure if I spelled the name properly). He is an extremely good guy that answered all of my questions, made fantastic recommendations of dishes based on what I like to eat and was just a great person to be accompanied with. He told me many things about Krakow and Poland in general and made sure I felt like I’m at home. I’m glad I had a chance to speak to him and learn something new, he made my stay more enjoyable.That’s it for my review. I loved Krakow, I plan to visit it again and when I do, I’ll be sure to stay in hotel Conrad again. Good job Conrad, all the recommendations to you! 😊

  Read more

• User:FMC2019

  Trip type: Family

  糟糕的體驗

  10 May 2024

  這是一個太糟糕的體驗，團體預訂了大床房給我們，來到入住時，說這個預訂是大床房，但只住一個人，兩個入住要多付 100 元，領隊給我付了。之後上房，發現只有一套被、枕頭及毛巾，後來前台服務員拿了個枕頭及袋來，叫我自己放進去，因沒有房務員在 .... 天啊，這是 4 星酒店的服務嗎。真的很失望及非常生希，一定不會再來。I checked in on today but it's a terrible expreience. My tour guide booked a double bed room for me and my husband. On reaching the hotel, the staff told that the booking is the double bed for 1 person. So they have to charge 100 dollars for another one. My tour guide paid it for us. I went to the room and found only 1 set of pillow, quilt and towels. My guide asked them to give us 1 set more. Later, the receiptionist took a pillow with pillow bag and told me to make it myself because there's no housekeeping during the night time. I'm so disappointed and I am so angry about this.

  Read more