Hotel Downtown Krakow

Recent Reviews: 427

• User: CyanEdi

  Pros and cons

  Great location for walking around the best parts of Kraków and a shopping centre where auschwitz tours pickup. Superb breakfasts.Downside was the train line outside my room but I didn't stay inside for it to bother me too muchGreat location for walking around the best parts of Kraków and a shopping centre where auschwitz tours pickup. Superb breakfasts.Downside was the train line outside my room but I didn't stay inside for it to bother me too much

• User: Niseaz

  Okay for one night

  The hotel is lovely and can't complain about the room. I found the staff a bit rude though. Location isn't the best and there's no parking for the car. Apart from that, it was quiet, comfortable and with a good variety of choices for the breakfast.The hotel is lovely and can't complain about the room. I found the staff a bit rude though. Location isn't the best and there's no parking for the car. Apart from that, it was quiet, comfortable and with a good variety of choices for the breakfast.

• User: 363vickim

  Trip type: Couples

  Wouldn’t stay here again

  Upon arrival we had a sense of dread as there was a railway line running right along side the hotel! The trains were constant, running in, then out of Krakow main train station!Our room was right next to the luggage room so people were constantly right outside our door!The breakfast was bread and salad! Or hotdog sausages and runny scrambled eggs. I had to request the toaster one morning as it has… Read moreUpon arrival we had a sense of dread as there was a railway line running right along side the hotel! The trains were constant, running in, then out of Krakow main train station!Our room was right next to the luggage room so people were constantly right outside… Read more

• User: rickhodgy56

  Good value - great location.

  Stayed here for 4 nights with a group of friends - twin rooms were provided we were welcomed with an english speaking receptionist which was helpful. We were given a room card for each room (strange that there weren't two - we enquired and they were strict on only 1 per room). We were situated on the 1st floor - with a room facing inwards (so not much in the way of a view). The rooms were very tid… Read moreStayed here for 4 nights with a group of friends - twin rooms were provided we were welcomed with an english speaking receptionist which was helpful. We were given a room card for each room (strange that there weren't two - we enquired and they were strict on… Read more

• User: macca1986666

  Trip type: Family

  Lovely hotel, terrible staff!!

  Recently stayed here for 2 nights, found the hotel lovely, modern, and very clean. Rooms are very comfortable and up-to date, unfortunately, I found the staff very unprofessional and lacking in basic customer service skills.Having worked in the hospitality industry for over 10 years, and have a good understanding of the basic requirements in customer service.Simple requests such as an extra tea ba… Read moreRecently stayed here for 2 nights, found the hotel lovely, modern, and very clean. Rooms are very comfortable and up-to date, unfortunately, I found the staff very unprofessional and lacking in basic customer service skills.Having worked in the hospitality ind… Read more