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Hotel Swing

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Hotel Swing

locationKrakow, Krakow

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About Hotel SwingAbout Hotel Swing

Location

This city hotel is conveniently located within walking distance of the aqua park, Multikino (cineplex) and shopping centre, and restaurants and links to the public transport network can be found on the hotel's doorstep. The Old Town and bus and train stations are around 5 km from the business hotel. John Paul II Balice International Airport is roughly 25 km from the conference hotel.

Facility

3 apartments, 6 studios, 3 single rooms and 140 double rooms are located on 3 storeys and can be reached by lift. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Parking spaces are available to guests travelling by car (for a fee). Other services include a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A business centre with fax machine, projector and photocopier is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed or a queen-size bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. A direct dial telephone, a television with satellite/cable channels, a radio, a plug adapter and WiFi provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and 146 non-smoking rooms.

Sport

Excellent swimming awaits guests at the indoor pool. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A sun terrace, sun loungers, and parasols are available. Sport and leisure options include a gym or, for a fee, callisthenics and aerobics. There is a wellness area with a spa, a steam bath and a hammam and, for an additional fee, a sauna and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities (for a fee).

Meals

Various dining options are available, including a dining room, a breakfast room, a café and a bar. The restaurant has air conditioning and high chairs for children. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Bed and breakfast is offered as a catering option. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Hotel Swing Amenities at Hotel Swing

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

    • -

      Lifts

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      Newspaper kiosk

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      Pets

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      Playground

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Room Service

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      Shops

    • -

      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Children's Entertainment

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      Gym

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Parasols

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      Sauna

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      Steam bath

    • -

      Sun loungers

    • -

      Sun terrace

LocationLocation

Map preview

Around this property:

Public Transport

50 m

Shopping opportunities

200 m

Restaurants

200 m

City Centre

5 km

Train Station

5 km

Bus Station

5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

138

Very Good

168

Average

90

Poor

29

Terrible

14

Recent Reviews: 439

  • User:jang951

    Trip type: Family

    Clinical and unwelcoming

    rating12 Jan 2026

    Stayed here over christmas as part of an organised tour. Very clinical and unwelcoming, in the middle of a commercial estate. Room was quite depressing and there was no comfortable seating area/lounge. Breakfast was ok, but the evening meals were dreadful, only one choice so a case of take it or leave it.!

  • User:Stay50690525265

    Trip type: Couples

    Unhappy Xmas !

    rating04 Jan 2026

    We stayed over Xmas as the main destination of a coach holiday. As a Xmas holiday, the experience was abysmal. Dinner was served in an overlit room reminiscent of a conference hall with zero festive atmosphere. Staff were unwelcoming in general & the food of a poor standard with no choice @ dinner. There was nowhere to get any refreshments during the day. Rooms were clean but poorly lit with very uncomfortable beds. Our room had peeling wallpaper, dirty net curtains & a broken lamp. The location is good for parking but a long way from the historic centre.

  • User:TravellerfromMalvern

    Trip type: Couples

    Disappointed guest

    rating04 Jan 2026

    We visited as part of a coach party over Christmas. Room was average but not cleaned thoroughly and the lighting in the room was not good. Meals were taken in a canteen style dining area with no atmosphere. While the breakfast buffets were good, the dinner buffets were extremely disappointing - no choice, no fresh vegetables or salad. The selection on Christmas Eve and Christmas day was unbelievably sparse and very much freezer to oven cuisine! Staff were typically young and uninterested, spending more time grouped in a corner chatting than being bothered with us as guests. There is no lounge area to sit and the only bar was inside the dining area. The spa area was closed for most of our stay. The hotel is situated on the outskirts of Krakow with nothing in the vicinity open for most of our stay. I was far from impressed with this hotel as a place to stay as part of a coach party over the festive period.

  • User:gcorish1

    Trip type: Family

    Absolutely loved it.

    rating20 Sept 2025

    We stayed for a weekend at Hotel Swing and it exceeded our expectations. We chose an apartment room and it was absolutely amazing. Very spacious, with TVs, plenty of comfortable seating, an amazing bathroom with additional WC. The bedroom was large and comfortable. Plus tea and coffee making facilities and a mini fridge. We enjoyed breakfast on both mornings and there was a wide range of options available. Staff were friendly and we also had dinner in the hotel which was absolute perfection. Very happy and would stay again! Thank you! Katarzyna Starowicz, Marketing at Hotel Swing, responded to this review Dear Guest,thank you for your wonderful review. We are delighted that your apartment stay, dining experiences, and our staff all exceeded expectations. It’s a pleasure to know that you enjoyed both breakfast and dinner in our hotel.We’ll be happy to welcome you again on your next visit to Kraków.Kind regards,Łukasz SzafrańskiFront Office ManagerHotel Swing **** Kraków

  • User:Suzy J

    Trip type: Couples

    Wouldn’t stay again

    rating10 May 2025

    Guests appear to be an inconvenience. Breakfast times changed without notifying guests 2 mornings running. No cosy areas to be in with friends. Hard to get bar or coffee services outside of set meal times. Very clean, large room but uncomfortable beds and hard skinny pillows. Attended a gala dinner and had to queue at bar for 20 minutes plus. Ran out of wine on their wine list after 10 minutes. It seemed that guests needing a drink on arrival at the event was a surprise. Young staff left to deal with disgruntled guests, no management presence.Reception team perfunctory

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