Hotel Wyspianski

Recent Reviews: 2104

• User:Cosford1

  Trip type: Family

  Okay!

  04 Jun 2026

  Stayed here with my elderly disabled Father for 4 nights in May. We had 2 single rooms.Reception staff can be rude and dismissive of any assistance you may require, maybe management could train the staff to smile?!Breakfast was good quality and plentiful.Rooms - Kettle provided, however, one single sachet of coffee, one tea bag, and one powdered milk was provided per day, (powdered milk in tea?! Yuk!) if you wanted any more it was a resounding "no" You had to buy coffee from the bar. I went to the local shop and bought some 3 in one coffee sachets. No fridge in the room. No safe in the room.There is a water machine on every floor, with options for still or sparkling water and a jug in every room for you to fill up, this was a nice touch, however, due to no fridge, in the middle of the night the water had gotten too warm to drink.Shower - Water was hot, pressure was ok-ish! No shelf to store anything in the smallest shower space I have ever seen, if you do manage to turn around in the shower, you bash your body on the tap! Towels were clean and changed every 2nd day. Hairdryer in the bathroom was ok. Luggage room for storage is good, however, when asking for assistance to use it, again growled at by reception as if they can't be bothered to assist you, we needed to store a wheelchair as we were going on a tour, they were in no hurry to assist, despite telling them I had a tour guide waiting outside for me, they just shrugged and said wait for the porter to unlock the room, he finally arrived and shouted at me to wait, while he gave me a numbered token to use when picking up the wheelchair. The dismissive unhelpful attitudes of reception is not something I take lightly, I am very well travelled and have never been made to feel as if I was a nuisance to staff at a hotel.Location was excellent, 5 minute walk to the square where restaurants and bars were plentiful and reasonable value for evening meals, we chose to eat out in the square every evening, due to the rudeness of the reception team, we didn't feel spending money in the restaurant in the evenings would have been justified or deserved.Would i stay here again? Possibly, just to use as a base, there is so much to see in Krakow, it's a beautiful city and everyone else we met and spoke to were wonderful friendly people. Joanna Węglarz, Marketing at Hotel Wyspianski, responded to this review Dear Guest,Thank you very much for your detailed review following your stay with your father. We are glad that you appreciated our excellent location, the plentiful and tasty breakfast, the high standard of cleanliness, and our complimentary water dispensers in the corridors.We are deeply sorry to read about your experience with our reception staff and porter. Hospitality, a welcoming smile, and a willingness to help are the absolute foundations of our work. We sincerely apologize if you felt dismissed or treated as a nuisance. Regarding the luggage room and the storage of the wheelchair – issuing a numbered token by the porter is our standard security procedure; however, the manner of communication in this situation, especially when you were rushing for a tour, was inappropriate. Please be assured that we will discuss your feedback in detail with our entire Front Office team to ensure this does not happen again.Regarding the room amenities, we would like to remind you that the tea and coffee making facilities act as a welcome set, which is replenished free of charge once a day during room cleaning. For additional beverages, our bar is always at your disposal. We would also like to point out that information regarding the lack of fridges and safes in the rooms is always transparently stated in our booking offers.Thank you for your valuable feedback regarding the shower size and the lack of a shelf – this is a very practical suggestion that we will certainly take into consideration when planning future upgrades.Despite the mentioned inconveniences, we are glad that you would consider choosing our hotel as a base again. It would be our great pleasure to welcome you back and prove that our service meets the highest standards.Kind regards,Management of Hotel Wyspiański

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• User:paul14hc

  Trip type: Friends getaway

  Good Location

  18 May 2026

  Decent hotel in a good location just being a few minutes walk to the main square.The rooms were clean - not overly spacious but ok, however the bathroom was small.Breakfast can only be described as average and they have a ridiculous rule about scanning your room key before they let you in as I found out when a very rude man refused me entry. I went down for breakfast and my friend just went to a shop to buy something before coming back for breakfast - I didn’t have my room key on me because I didn’t know I would need it - he refused me entry and I had to wait for my friend to return BUT then he still wouldn’t allow us in until we EACH presented our room keys. Happy to say the rest of the Staff / Service was ok. Joanna Węglarz, Marketing at Hotel Wyspianski, responded to this review Dear Guest,Thank you very much for leaving your review. We are glad that you appreciated our excellent location, just a few minutes' walk from the Main Square, as well as the spotless cleanliness of our rooms and the friendliness of the majority of our staff.Regarding your comments about the size of the room and bathroom – please note that our hotel offers various room types, and their exact dimensions are always transparently provided in our booking offers.We would also like to sincerely apologize for the unpleasant situation before entering for breakfast. Scanning room keys is an absolutely standard procedure in large hotels, designed to verify breakfast entitlement and ensure the comfort of entitled guests. However, we are very sorry if the way our staff member enforced this rule came across as rude. We will definitely discuss this incident with our Restaurant Manager to ensure that communication in such cases is always handled with proper tact, empathy, and understanding.We hope that despite this initial misunderstanding, the rest of your stay in Krakow was highly enjoyable. It would be our great pleasure to welcome you back in the future!Kind regards,Management of Hotel Wyspiański

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• User:Graeme S

  Trip type: Friends getaway

  Krakow break

  16 May 2026

  Was a modern hotel.I didnt like the frosty reception staff though. Joanna Węglarz, Marketing at Hotel Wyspianski, responded to this review Dear Guest,Thank you very much for sharing your review following your break in Krakow. We are glad that you appreciated our modern interiors.At the same time, we are very sorry to read that you felt our reception staff was frosty. Please accept our sincere apologies if our service fell short of your expectations in this regard. Hospitality and a warm welcome for every guest are absolute priorities for us, so we will certainly discuss your feedback with our front desk team to ensure we avoid such situations in the future.We hope that despite this initial impression, you had a wonderful time exploring Krakow. We would be delighted if you gave us another chance in the future to provide you with the truly welcoming experience we strive for.Kind regards,Management of Hotel Wyspiański

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• User:Ray C

  Trip type: Couples

  Old and dilapidated hotel with poor service

  10 May 2026

  Old and dilapidated hotel with poor service The front desk staff is rude and confrontational, the room is old with smelly carpet, sound isolation is poor and you can hear traffic all night, there are NO AIR-CONDITION, and the staffs are discourteous and arrogant. I would never stay here again.. Joanna Węglarz, Marketing at Hotel Wyspianski, responded to this review Dear Guest,Thank you for leaving your review. At Hotel Wyspiański, we welcome every guest with equal respect and openness, and the smile of our reception staff is an expression of this and a proof of our hospitality.We are very surprised by such a harsh rating and the presented narrative, especially since the Hotel Management was personally involved in assisting you. As a gesture of our goodwill and compensation for minor inconveniences, you received completely complimentary breakfasts and a free one-hour extension of your check-out time.We would also like to remind you that information about the lack of air conditioning is always clearly stated in all our booking offers.We wish you safe travels in the future.Kind regards,Management of Hotel Wyspiański

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• User:Lilly H

  Trip type: Friends getaway

  Uncomfortable experience

  04 May 2026

  I was sharing a room with two other people, we were happy with the room. But in the middle of the night when everyone was sleeping except for me, I was having a shower and then when I got out, someone knocked on the door. I didn't even have time to get dressed, until a man, a member of staff had opened the door to our room and shouted that we need to be quiet. This woke up my friends as well and we were so shocked and I still feel uncomfortable thinking about it. Joanna Węglarz, Marketing at Hotel Wyspianski, responded to this review Dear Guest,Thank you for leaving your review. The situation you have described is highly concerning to us, as we treat the privacy and safety of our guests with the utmost seriousness.We are very keen to thoroughly investigate and urgently clarify this matter. However, because your profile on this platform is anonymous, we are unable to verify this incident in our systems or establish any facts with our staff.We kindly ask you to contact the hotel management directly via email or phone. We would be very grateful if you could provide us with details such as the dates of your stay and your room number, which is absolutely crucial for us to take the appropriate investigative steps.Kind regards,Management of Hotel Wyspiański

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