Leone Aparthotel

Recent Reviews: 886

• User:drumellan

  Trip type: Family

  Stay somewhere else

  27 May 2026

  Definitely not 3*. The hotel is very run down. Dirty carpets not cleaned or hoovered found a pin lying along with other dirt on arrival. Rooms very hot needs a/c unit. When windows are open the noise from the street and the train lines is torture. They said that they provide ear plugs on request but when I asked they didn’t have any. You have to ask for room cleaning & towels to be changed. Shower was a death trap as there was a 12 inch high step into it and no handrail to get back out. Would not recommend Polina Ishchenko, Guest Services / Front Office at Leone Aparthotel, responded to this review Dear Guest,thank you for your feedback. We are sorry to hear that your stay did not meet your expectations.We would like to kindly clarify that information about the lack of air conditioning is clearly stated on our website and booking platforms, allowing guests to review the available room facilities before making a reservation.Regarding room cleaning, towel replacement, and housekeeping services, these are provided upon request and this information is available at reception, in the room regulations, and is communicated during check-in.We are sorry that you experienced inconvenience due to the temperature and outside noise. As our hotel is located close to public transport connections, some city noise may occasionally be heard, especially with the windows open.Thank you for sharing your comments, which will be reviewed internally.Kind regards,Aparthotel Leone Team

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• User:Rosemary H

  Trip type: Friends getaway

  Terrible aparhotel

  24 May 2026

  Worst hotel I’ve been to,the window was off its hinges, the shower door was off its hinges, the mattress was heavily stained an the carpets were filthy and a trip hazard,graffiti outside run down buildings, the only good things I can say about it was the staff were friendly an it was close to the square. Polina Ishchenko, Guest Services / Front Office at Leone Aparthotel, responded to this review Dear Guest,thank you for your feedback. We are sorry to hear that your stay did not meet your expectations.We appreciate your kind words about our staff and location. At the same time, we would like to kindly clarify that there is no graffiti on our hotel building itself, and unfortunately we do not have any influence on the appearance of the surrounding street or neighboring buildings.Your comments regarding the room condition and maintenance have been noted and will be reviewed internally.Kind regards,Aparthotel Leone Team

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• User:Jill D

  Trip type: Couples

  Looked nothing like it shows you in the pictures. Dirty, safe didn't work, tv didn't work. Couldn't leave the windows open when

  17 May 2026

  Very disappointed.Dirty, rundown, not mobility friendly. Couldn't sleep for trains and people coming in and out. Street cleaning machine at 3am. Shower door off hinges, broken bin, safe not working,tv not working, general maintenance not good. Polina Ishchenko, Guest Services / Front Office at Leone Aparthotel, responded to this review Dear Guest,thank you for your feedback. We are sorry to hear that your stay did not meet your expectations.We would like to kindly mention that we always encourage guests to report any inconveniences directly to our 24-hour reception during their stay, so we can react and resolve issues as quickly as possible.Regarding the windows, some of them are secured for safety reasons. Unfortunately, we also do not have any influence on city cleaning vehicles operating during the night or on nearby train traffic, as our location is close to public transport connections.Your comments regarding maintenance and room equipment have been noted and will be reviewed with the relevant departments.Kind regards,Aparthotel Leone Team

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• User:Eilidh M

  Trip type: Couples

  Worst hotel we’ve visited

  16 May 2026

  Honestly the worst hotel we’ve stayed in so far. Location was good in terms of walking - near to the city centre/food spots etc. however, the hotel is next to a train line which was noisy and did keep us awake. The hotel unfortunately was surrounded by graffiti and in a rather run down area that didn’t feel the safest. The hotel itself was also rather run down, definitely in need of some fresh paint and a new carpet! Our room also came with a big free dead bug on the back of the door - hard to miss in terms of room cleaning! The room was mismatched and worn out. Cleanliness not up to scratch at all. You did have to ask reception if you wanted your room cleaned/fresh towels etc. Didn’t sleep much at all during our stay as the beds and pillows were so uncomfortable, we kept waking up with sore backs! The noise was awful too - next to a train line, a ground floor room where you could hear the main door to the hotel opening and closing at all times of the night, people stomping up the stairs, suitcases being hauled, all conversations could be heard too. The WiFi also didn’t reach our room - even though we were the closest room to reception. Hotel staff were friendly and did try to solve some issues - they were able to give us earplugs which did allow us some broken sleep in the end. Polina Ishchenko, Guest Services / Front Office at Leone Aparthotel, responded to this review Dear Guest,thank you for your feedback. We are sorry to hear that your stay did not meet your expectations.We would like to kindly clarify a few points. We always emphasize that the appearance of the surrounding buildings and the street is not connected to our hotel in any way. Our building itself is freshly painted and does not contain any graffiti, so we are unsure why nearby properties are being attributed to us in your review.Additionally, our exact location is visible on Google Maps, where it is clearly shown that the hotel is situated next to both a railway and tram line. This is part of the city infrastructure and allows very convenient access to transport and the city center, but it may also involve some level of urban noise.We appreciate your comments regarding the room and cleanliness and will review them with our housekeeping team. We are also glad that our staff tried to assist you during your stay.Kind regards,Aparthotel Leone Team

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• User:paulmB6199OX

  Trip type: Couples

  Dirty Leonne!

  14 May 2026

  This property is filthy dirty & worse than the worst youth hostel experience!Entering the front door you are met with the stench of fried food (possibly fish) that permeates the whole building!The filthy heavily stained carpets lead up the dirty staircase to various dirty rubbish bag & dirty linen bags piled about the corridors, left for days on end (we endured 3 nights),It’s an old building that could be beautiful but it’s neglected, cracked, chipped, dirty painted doors & skirtings, stains up the walls,The room was awful, dirty, tired, Mis matched furniture, heavily stained with cigarette burns, every piece is either chipped, cracked, stained or damaged in some way!The tv didn’t work, the room safe didn’t work,The bathroom was grimy, dirty shower tray, chipped, cracked wall & floor tiles, broken toilet seat, someone else’s personal waste in toilet bin,!TUI use this property so BUYER BE AWARE! Polina Ishchenko, Guest Services / Front Office at Leone Aparthotel, responded to this review Dear Guest,thank you for your feedback. We are very sorry that your stay did not meet your expectations.At the same time, we would like to kindly note that during your stay we did not receive any complaints or reports about the issues mentioned in your review. Our reception is available 24/7, and we always encourage guests to report any problems immediately so we can react and resolve them as quickly as possible.Additionally, every room is checked before arrival both by our housekeeping supervisor and by the hotel boy, which is why situations such as leftover waste from previous guests are very unlikely. We also did not receive any similar reports from other guests regarding these issues.We appreciate all feedback and will still review your comments with the relevant departments.Kind regards,Aparthotel Leone Team

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