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Szary Residence

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Szary Residence

locationMichalowice, Krakow

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About  Szary ResidenceAbout Szary Residence

Location

This hotel warmly welcomes guests in Michałowice.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. Film fans will find plenty of 'lights, camera, action' at the cinema. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a double bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A desk is provided. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has family rooms and non-smoking rooms.

Sport

A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking and horse riding are available. Sport and leisure facilities at the hotel include a gym, table tennis and aerobics. A spa, a sauna and massage treatments are available in the wellness area. Activity coordinators organise an entertainment programme for adults and children.

Meals

Dining facilities include a restaurant, a café and a bar. Breakfast and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

 Amenities at Szary Residence Amenities at Szary Residence

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Gym

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      Horse Riding

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      Jacuzzi

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      Massage

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Table Tennis

LocationLocation

Map preview

Around this property:

Centre

15 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

115

Very Good

21

Average

4

Poor

0

Terrible

1

Recent Reviews: 141

  • User:Rimas_the_traveler

    Trip type: Family

    Great place to stay with nice breakfast

    rating26 Feb 2025

    Spacious room. Very good breakfast. Comfortable beds and pillows. Quiet. Should be nice during summer time. In general good place to stay - it was not our first stay, and probably not the last one.It's only that radiators were turned on to the maximum so it was too hot in the room. But we turned them off, opened windows and all was good.
  • User:Rimas_the_traveler

    Trip type: Family

    Big rooms, good breakfast

    rating08 Nov 2024

    We took hotel on the way, just for one night, but it's worth to take more nights if you come to visit Krakow and have a car. Very quiet place, rooms were very big, beds comfortable. Breakfast was also good, only some stuff which finished was not added. There was only some strange and a bit unpleasant odor in the corridor. Aleksandra Szary, Marketing at Hotel Szary Residence, responded to this review Thank you very much, hope to see you again!
  • User:NataliaSilky

    Trip type: Couples

    Food is ok,but misses that one step to perfection

    rating03 Dec 2019

    We went to the hotels restaurant for dinner.We took main courses only.We had schnitzel with cabbage,which was fine.We also took burger.I was not so happy with that one.Although the taste of the sauce and the meat was very good,it had the idea in it,the burger as such was not that perfect.The meat was not juicy enough to keep together.When I touched it,it was all over my plate.Also the burger missed a wooden stick to help the burger stick together.Its a pitty,as the fine idea with good taste is there,its just not taken to the real perfection.The waitress also did not correctly pour the wheat beer to the glass.Which is really sad for a beer gourmet like me. Bartosz R, Kierownik sprzedaży at Hotel Szary Residence, responded to this review Thanks for your opinion and tips. We will focus on propoer waiters training, as well as talk with the chef about burgers. We usually got good feedback about our burgers, so sadly it must've been just bad day.
  • User:Qlimax

    Trip type: Couples

    Did not drive all the way here for this.

    rating24 Sept 2019

    We were looking forward to a 3N stay at Szary Residence after seeing all the good reviews on TA.Upon checking in, we were surprised that this was the room we paid EUR82 per night for. We went to the counter and showed her photos to check if we were shown the wrong room as we had booked a Double/Twin En-suite of 17sqm but what we had felt more like a 10sqm room with only 1 chair, no wardrobe, and barely enough walking space. The window looks out to the carpark and with cars parking head in, the head light shines right into the room. We have to have our blinds pulled fully throughout.Counter staff promptly informed that the hotel is full and this is the room we have booked. She called her manager whom I was put to and was told “I am not going to deal with this right now, it is 9pm”. I requested for a refund. I will stay for the night despite not getting what I paid for, but will not tolerate further bullying of staying in a room I did not book. The manager mentioned to me that I will only get my refund if they sell out my room, and for that to happen, I have to check out, pack up, vacate my room and wait around to see if my room gets sold. This is not my idea of a holiday or even a sound option.She then suggested that she will contact Agoda tomorrow and for me to provide her my email address and then maybe I can get a refund.We didn’t drive all the way here on our holiday for such a bad experience. We are checking out first thing tomorrow morning despite having paid for 3N. Bartosz R, Kierownik sprzedaży at Hotel Szary Residence, responded to this review Hello, we are sorry that you are dissapointed, but I cannot help feeling, that we did not deserve 1/5 rating here and it was issue of the website, not on our side. We gave you double room, as booked via website. You talked to our manager at 9 PM and she offered change of room, room upgrade or / and refund, you decided to stay for 1 night and then leave and take a refund. In the morning we contacted booking website and get refound for you. We talked in the morning, you were happy about the breakfast and satisfied with the solution, I guess that was after the review. I hope to have you here again, please contact the reception directly to make sure you have a right room, maybe with view. It's never bad idea to contact reception, we are here for you 24 hours / day.
  • User:zosiakoziol

    Trip type: Business

    Perfect!

    rating27 May 2019

    Amazing place, the room was very clean and tidy, staff kind, there was nothing to complain about ☺️ The restaurant was also great, the food was astoundingly delicious. However, the waiting time was a bit long but that could be justified since there were many guests. The server even apologized for the wait, which was very kind of her. 10/10 would recommend 😊 Bartosz R, Kierownik sprzedaży at Hotel Szary Residence, responded to this review Thank you very much. We try to make our hotel and restaurant feel like home :)

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