Szary Residence

Recent Reviews: 141

• User:Rimas_the_traveler

  Trip type: Family

  Great place to stay with nice breakfast

  26 Feb 2025

  Spacious room. Very good breakfast. Comfortable beds and pillows. Quiet. Should be nice during summer time. In general good place to stay - it was not our first stay, and probably not the last one.It's only that radiators were turned on to the maximum so it was too hot in the room. But we turned them off, opened windows and all was good.

• User:Rimas_the_traveler

  Trip type: Family

  Big rooms, good breakfast

  08 Nov 2024

  We took hotel on the way, just for one night, but it's worth to take more nights if you come to visit Krakow and have a car. Very quiet place, rooms were very big, beds comfortable. Breakfast was also good, only some stuff which finished was not added. There was only some strange and a bit unpleasant odor in the corridor. Aleksandra Szary, Marketing at Hotel Szary Residence, responded to this review Thank you very much, hope to see you again!

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• User:NataliaSilky

  Trip type: Couples

  Food is ok,but misses that one step to perfection

  03 Dec 2019

  We went to the hotels restaurant for dinner.We took main courses only.We had schnitzel with cabbage,which was fine.We also took burger.I was not so happy with that one.Although the taste of the sauce and the meat was very good,it had the idea in it,the burger as such was not that perfect.The meat was not juicy enough to keep together.When I touched it,it was all over my plate.Also the burger missed a wooden stick to help the burger stick together.Its a pitty,as the fine idea with good taste is there,its just not taken to the real perfection.The waitress also did not correctly pour the wheat beer to the glass.Which is really sad for a beer gourmet like me. Bartosz R, Kierownik sprzedaży at Hotel Szary Residence, responded to this review Thanks for your opinion and tips. We will focus on propoer waiters training, as well as talk with the chef about burgers. We usually got good feedback about our burgers, so sadly it must've been just bad day.

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• User:Qlimax

  Trip type: Couples

  Did not drive all the way here for this.

  24 Sept 2019

  We were looking forward to a 3N stay at Szary Residence after seeing all the good reviews on TA.Upon checking in, we were surprised that this was the room we paid EUR82 per night for. We went to the counter and showed her photos to check if we were shown the wrong room as we had booked a Double/Twin En-suite of 17sqm but what we had felt more like a 10sqm room with only 1 chair, no wardrobe, and barely enough walking space. The window looks out to the carpark and with cars parking head in, the head light shines right into the room. We have to have our blinds pulled fully throughout.Counter staff promptly informed that the hotel is full and this is the room we have booked. She called her manager whom I was put to and was told “I am not going to deal with this right now, it is 9pm”. I requested for a refund. I will stay for the night despite not getting what I paid for, but will not tolerate further bullying of staying in a room I did not book. The manager mentioned to me that I will only get my refund if they sell out my room, and for that to happen, I have to check out, pack up, vacate my room and wait around to see if my room gets sold. This is not my idea of a holiday or even a sound option.She then suggested that she will contact Agoda tomorrow and for me to provide her my email address and then maybe I can get a refund.We didn’t drive all the way here on our holiday for such a bad experience. We are checking out first thing tomorrow morning despite having paid for 3N. Bartosz R, Kierownik sprzedaży at Hotel Szary Residence, responded to this review Hello, we are sorry that you are dissapointed, but I cannot help feeling, that we did not deserve 1/5 rating here and it was issue of the website, not on our side. We gave you double room, as booked via website. You talked to our manager at 9 PM and she offered change of room, room upgrade or / and refund, you decided to stay for 1 night and then leave and take a refund. In the morning we contacted booking website and get refound for you. We talked in the morning, you were happy about the breakfast and satisfied with the solution, I guess that was after the review. I hope to have you here again, please contact the reception directly to make sure you have a right room, maybe with view. It's never bad idea to contact reception, we are here for you 24 hours / day.

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• User:zosiakoziol

  Trip type: Business

  Perfect!

  27 May 2019

  Amazing place, the room was very clean and tidy, staff kind, there was nothing to complain about ☺️ The restaurant was also great, the food was astoundingly delicious. However, the waiting time was a bit long but that could be justified since there were many guests. The server even apologized for the wait, which was very kind of her. 10/10 would recommend 😊 Bartosz R, Kierownik sprzedaży at Hotel Szary Residence, responded to this review Thank you very much. We try to make our hotel and restaurant feel like home :)

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