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Turnau City Aparthotel

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Turnau City Aparthotel

locationKrakow, Krakow

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About Turnau City AparthotelAbout Turnau City Aparthotel

Location

This apartment complex is located right in the heart of Krakow.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a cash machine and a drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a car hire service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. A fax machine is available for guests' business needs.

Rooms

Rooms feature a kitchen and a bathroom. Central heating ensures comfortable temperatures. Rooms have a double bed, a queen-size bed or a sofa bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. The kitchenette comes with a stovetop and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, a TV and WiFi (no extra charge) are provided as well. A turndown service provides guests with additional comfort in the evening hours. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. The complex has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the complex ensure that guests have plenty of activities to choose from during their stay. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the complex, including cycling/mountain biking, a gym, a spa, massage treatments and hiking.

Meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet and lunch offer culinary delights every day. Staff are also happy to provide children's meals.

Payment

The following credit cards are accepted: VISA, Diners Club, JCB and MasterCard.

Amenities at Turnau City Aparthotel Amenities at Turnau City Aparthotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Disability-friendly

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      Garage

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      Hairdresser

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

    • -

      Cycling/Mountain Biking

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      Gym

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      Massage

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

216

Very Good

112

Average

59

Poor

42

Terrible

56

Recent Reviews: 485

  • User:Ed S

    Trip type: Solo travel

    Disappointing fake offer

    rating26 Mar 2026

    First bar we found in 5 days. Delighted to see they claimed to do a ‘social hour’ “2 for 1” till 18:30. In reality, they refused - first “not today” (till it was pointed out the ad said “every day”), then on the grounds it was 18:31 (till pointed out that we’d ordered at 18:22 and asked for the bill immediately, and it was they who delayed till 18:31), then on the grounds the ad only applied to soft drinks (which it says nowhere!). Very poor from an international chain

  • User:yrechnam

    Trip type: Solo travel

    Two star hotel masquerading as a higher quality hotel - No English spoken

    rating30 Dec 2025

    This is a 2 star hotel masquerading as something much better. In Europe it is known for being a good two star hotel with clean beds - that is all that you get over here as well. The staff does not speak English - figure on using Google to translate what you want and then good luck on getting it. Service is below average and the staff will not try to go out of their way to help you. Case in point, I stayed there for 2 nights and was leaving early in the morning around 6:30 am to catch a flight - even though the buffet was almost ready, they would not let anyone (there were other guests as well), grab a croissant just o have something to eat - they insisted that it opened at 7am and that was it.BTW, the buffet is nothing but a continental breakfast with a few choices of bread - nothing much to talk about. If you do partake, plan to be early when breakfast opens because once the trays empty, the staff does not replenish them. I learnt that the first morning when I went there and all that was left was some toast and jam.Constantine lacks a good three or four star hotel except for the Marriott - I had dinner there one night and while it does not meet American Marriott standards, they were better than what is available in this city.

  • User:Suterrele

    Trip type: Solo travel

    ❤️❤️❤️❤️❤️

    rating31 Oct 2025

    Perfect hosts in every way - generous, welcoming, kind, cheerful, helpful, caring, energetic, enthusiastic, responsive. M. Boukerzaza and M. Malek Belambri took great care of me months before actual arrival. We communicated regularly for trip planning. M. Boukerzaza was magnificent - she checked on me pre arrival and post departure to ensure safety and progress of trip. She outperformed in every way to ensure successful trip for me. Thank you.I felt less of a hotel guest but more like a relative, family. I am grateful and felt incredibly lucky to find them. Truly outstanding guest relations, top rated guest service. Thank you again, M. Boukerzaza and M. Malek

  • User:Ouyahia0007

    Trip type: Couples

    Just average hôtel.

    rating18 Jul 2025

    JUST AVERAGE HOTEL My recent hotel experience was a mixed bag The welcome was genuinely warm, which was a great start However, the room itself wasn't clean I noticed cut corners on the nightstand and hairs on the bathroom floor, which was disappointing On the bright side, the air conditioning worked perfectly, and the parking attendants were very kind The breakfast was decent enough to get the day started.

  • User:Selma G

    Trip type: Friends getaway

    4/5 for Novotel in general.

    rating24 Apr 2025

    Small beds, but over all ok. No suplies in rooms like cup for coffee, but there is a kettle. Nice view. Breakfast had a nice choice. Compering Adef in Oran, Novotel looks like luxury. Very polite staff, people on reception speak english. Over all, nice experience. Wifi was ok in the rooms, and other parts of hotel.

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