B&B Hotel Warsaw East

Recent Reviews: 14

• User:ziit86

  Trip type: Couples

  Dont book this hotel

  24 Jun 2025

  Booked the king room for two nights. The room was spacious and appeared to be clean and nice. This sums up the only good thing with this hotel… The staff was terrible, specially at the breakfast The breakfast was not fresh Location is terrible

• User:Eduardo V

  Trip type: Business

  Great accommodation + great staff.

  10 Apr 2025

  Good accommodation, friendly staff. Restaurant opened all day, good food. The staff, even though young, always willing to help. In particular Maya walked the extra mile helping to locate a nice place to dine in Warsaw very last minute. Good place to go if you’re driving or move in a taxi.

• User:Vilma V

  Trip type: Couples

  Good

  03 Aug 2024

  Stayed one night. Arrived late in the night and didn't have any issues booking the room. The receptionist was speaking English, and didn't have any troubles with that. The room was clean. Breakfast was good, everything was restocked regularly with fresh food.

• User:PedroR5117

  Trip type:

  Total lack of effort to help

  30 Jun 2022

  I had a reservation done on 07.07.2022 for the night of 08.07.2022, but on 30.06.2022 I have received an email from V Hotel informing me that the reservation was canceled, and no other details.After a fast investigation, I came to the conclusion that it was canceled because of a failed attempt of payment on 30.06.2022, due to an insufficient balance on my Revolut account.A couple of hours after getting the email (around 17:00), I called the hotel to understand what was the possibilities of recovering the booking as I added enough funds on my Revolut account. I was told by the receptionist that probably it was possible, however the manager was not in the hotel, he had no idea on how to do it and that I would get a phone call one the manager would be on the hotel.I've waited until the next day, but got no call. I decided to call on the next morning (09:40) and another receptionist told me that the manager would be arriving in 20 minutes, and they would call me when that would happen. I waited 4 hours and had no contact whatsoever. So, I decided to call them again (at 13:30). I was greeted by another receptionist, that simply suggested that I would create another booking. Which I replied that I would like to have the old booking back has now the price would be much higher. Then I was told that no other rooms were available on the hotel, contradicting the previous suggestion. After showing my disappointment for the lack of flexibility and effort to try to solve the issue in good terms, I was told once again that they would call me when the manager would come back. I asked when that would be and I was told that it would be on 05.07 or 06.07 (so I would be waiting for a reply until 2 days before the date of check in - assuming that they would call me). Obviously, I refused that since I would have to start looking for another hotel room right away. In the end of the call, I asked for the name of the person to which I was talking to and in return the receptionist hanged the phone on me (I was never rude or indelicate). Prime example of professionalism!To consider that 08.07 is the day of a concert of Coldplay in Warsaw and the demand for hotel rooms is very high for that day, and the hotel canceled my reservation on the first try to get the payment, in order to get another booking that would give them more money.In result, I lost my reservation and had to book a much more expensive hotel room elsewhere.My main complaints here are:- I only got one email, without any details on why the reservation was canceled;- There was no attempt to contact me over the phone in order to proceed with the payment on a different way;- The attempts of just make wait for their call until I would forget or give up;- The utterly unprofessional atitude of the last receptionist with whom I spoke, that didn't do any effort to solve the issue, gave me contradictory information and hang up the phone in my face.For all of this, I will provide the minimum classification. Anna Izdebska, Marketing at B&B HOTEL Warsaw East, responded to this review Dear Sir, so sorry for the occured situation, there was a problem with the payment that's why we had to cancelled the reservation. Nevertheless, we hope that you will be our Guest in the future and you will not regret it. All the best for the New Year, Anna Izdebska, Marketing Director

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• User:natalieantonias

  Trip type: Couples

  Unpleasant surprise and very unprofessional settlement

  20 Oct 2021

  Had booked a room for one night and after a 6h drive we arrive late at midnight just to find out that a mistake has been made and they will have to send us to another hotel. They offer us a glas of wine while we wait for the taxi which they will pay, unfortunately we have our own car we need to take there. We get the adress and are told we will get free dinner as compensation. The hotel we were sent to is in a shady area and not close to being on the same level as V Hotel. In the lobby they tell us they have not been informed about anyone coming there, and they say it’s impossible for them to offer free dinner since their restaurant are closed under our visit. The room which smells of cigarettes gives me a headache and it feels unhygienic, all while the situation and the area and the room makes me uncomfortable. In the end this much worse room and hotel cost us more than the room we had booked since we also had to pay a parking fee, when one of the reasons for choosing V Hotel was because they offered parking - and no compensation just an unpleasant experience. Anna Izdebska, Marketing at B&B HOTEL Warsaw East, responded to this review Dear Sirs, we are very sorry for the situation, which happened due to overbooking at our hotel. Neverthless we did everything to make your stay comfortable at the closest hotel to ours. We hope to see you again in the near future. All the best. Anna Izdebska, Marketing Director

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