Renaissance Warsaw Airport Hotel

Recent Reviews: 403

• User:patrickkww

  Trip type: Couples

  good location, good services

  12 Apr 2026

  We went for 2 days and 1 night to Warsaw to see the city and for some shopping. To have it easy we decided to stay at the airport hotel. And it was very nice. The location is perfect. From pickup of your luggage to the reception about 3 min walk only. Airport has a train station from where you can go to city center in 20 minutes.The rooms are spacious and the bed very comfortable. It was also very soundproof as we could not hear anything from outside or from the corridor. We had a very good sleep here.We also decided to opt for the breakfast, and breakfast was incredibly good. We were a bit shocked that there were strong alcoholic beverages as options, but well it is strange but we did of course not take them.If we need a hotel in Warsaw again this will be an option. There was a spa in the hotel but due to lack of time we did not use it.Last but not least the staff was very friendly everywhere in the hotel.

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• User:L J

  Trip type: Friends getaway

  Renaissance Warsaw - great for both busieness as well as pleasure.

  01 Apr 2026

  Very pleasant experience: Extraordinary helpful staff in all areas, great lounge with very friendly service. Very diverse breakfast buffet, also with some local national dishes. Superb location: oposite to the airport but only short ride to the center of the city by taxi or by metro (very cheap). Superb wellnes area with saunas and swimming pool.

• User:Tomasz W

  Trip type: Couples

  Overnight stay

  25 Feb 2026

  Hotel is located close to the airport.Customer care is poor. When we walked in and approached receptionist there was no smile or hello. Plastic receptionist was like a robot. Concierge I have spotted nearly asleep on his chair, was so bored. Our room was fine however big glass bathroom door very impractical.Toilet rolls are cheap and hard.Room service disaster. Food was very cold, waiter unpleasant. Receptionist didn’t mention that we could have early breakfast.All experience was very poor from the staff. Ewelina Zdancewicz, Owner at Renaissance Warsaw Airport Hotel, responded to this review Dear Guest, Thank you for taking the time to share your feedback following your recent stay. We are truly sorry to read that your experience did not meet your expectations, especially in regard to the service you received from our team.Please accept our sincere apologies for the lack of warmth and professionalism you encountered at reception, as well as your disappointing room service experience. What you described is not the level of hospitality we aim to provide, and your comments have been shared with the relevant department managers so they can address these concerns immediately through additional training and closer supervision.We also regret that practical aspects of the room and amenities, as well as the missed information about early breakfast, negatively affected your stay. Your feedback is extremely valuable, as it helps us identify where improvements are needed to ensure future guests receive a more comfortable and welcoming experience.We appreciate you highlighting both the positives and the areas requiring attention. Should you be willing to give us another opportunity in the future, we would very much like to restore your confidence in our hotel. Please feel free to contact us directly at gex@renaissance.waw.pl so we can personally assist with your next reservation.Kind regards,Ewelina ZdancewiczGuest Experience Manager

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• User:Tony S

  Trip type: Couples

  On the way home

  18 Feb 2026

  Check in experience - challenging Jan receptionist was talking very fast trying to say everything in one sentence, was mumbling and it was difficult to understand him. Swimming pool area no one at the desk to welcome you or give you the towel. Customers wondering around themselves, odd experience.Room service - several times not available. Soup at 5 star hotel not available, Coca Cola not available only Pepsi. Waiter brought our food on the tray without any cover, food was cold.For 5 star international hotel at the airport we had quite poor experience. Room and view very nice. Ewelina Zdancewicz, Owner at Renaissance Warsaw Airport Hotel, responded to this review Dear Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. Please accept our sincere apologies for the challenges you experienced during check-in. Clear communication is an essential part of the arrival experience, and we regret that this was not the case. Your comments have been shared with our Front Office team so we can reinforce service standards and ensure Guests feel comfortable and well informed.Regarding the swimming pool area, we would like to clarify that towels are available for guests directly within the pool zone, allowing everyone to access them freely at their convenience. While a dedicated attendant may not always be present at the desk, the area is designed to be self-service to provide flexibility and privacy for our guests. Nevertheless, we appreciate your feedback, as Guest comfort and clarity of procedures remain very important to us. We are also very sorry to hear about the difficulties you experienced with room service. This is certainly not the level of service we aim to provide and your remarks have been addressed with our culinary and service teams for immediate improvement.We are pleased to know that you enjoyed the room and the view, and we truly regret that other aspects of your stay did not meet expectations.Thank you again for your honest feedback. We hope you will consider giving us another opportunity in the future to provide the seamless and high-quality experience our Guests deserve.Best regards, Ewelina ZdancewiczGuest Experience Manager

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• User:Maria L

  Trip type: Family

  Awful Experience! 0/10

  24 Dec 2025

  Unfortunately, my experience at this hotel was very disappointing. The level of service was extremely poor, and I would not recommend this property to others.From early in the morning (around 7:00 a.m.), there was significant noise, which made it impossible to rest. When we politely asked whether it would be possible to extend our stay in the room to get some additional rest, the response we received was rude and dismissive.Throughout our stay, several members of staff were unhelpful and unprofessional. Despite being able to communicate in English, they were unwilling to do so, which made communication unnecessarily difficult.In particular, the Technical Director, Yaroslav Kaminskyi, behaved in a rude and unprofessional manner. His communication was passive-aggressive, and when I requested to speak in English, his response was: “This is Poland, I won’t speak English.” This interaction was especially disappointing and inappropriate in a hospitality setting.Overall, this was a very unfortunate experience, and I will not be returning. If you are looking for a hotel that values professionalism, courtesy, and guest comfort, I would recommend considering other options.На жаль, мій досвід перебування в цьому готелі був вкрай розчаровуючим. Рівень обслуговування був надзвичайно низьким, і я не можу рекомендувати цей готель іншим гостям.Починаючи з раннього ранку (приблизно з 7:00), у готелі було дуже шумно, що унеможливило повноцінний відпочинок. Коли ми ввічливо звернулися з проханням продовжити перебування в номері, щоб мати змогу відпочити, у відповідь отримали грубу та зневажливу реакцію.Протягом усього перебування деякі співробітники поводилися непрофесійно та були неготові допомогти. Попри те, що вони володіли англійською мовою, вони відмовлялися спілкуватися нею, що суттєво ускладнювало комунікацію.Особливо прикрим було спілкування з технічним директором Ярославом Камінським, який поводився грубо та непрофесійно, демонструючи пасивно-агресивну поведінку. На прохання вести розмову англійською мовою він відповів: «Це Польща, я не буду говорити англійською». Така позиція є абсолютно неприйнятною у сфері гостинності.Загалом це був дуже неприємний досвід, і я не планую повертатися до цього готелю. Якщо ви шукаєте готель, який цінує професіоналізм, ввічливість і комфорт гостей, рекомендую розглянути інші варіанти. Ewelina Zdancewicz, Owner at Renaissance Warsaw Airport Hotel, responded to this review Dear Ms. Lobachova, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience or disappointment you encountered during your stay. Guest comfort and satisfaction are very important to us, and it is regrettable to learn that we fell short in this instance. Your comments have been noted and will be carefully reviewed with our team as part of our ongoing efforts to improve the quality of our services. We appreciate your feedback, as it helps us identify areas where we can do better. We hope you will consider giving us another opportunity in the future to provide you with a more positive experience. Best regards, Aleksandra Kamińska Guest Experience Manager

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