AP Lago Montargil Conference & Spa

Recent Reviews: 1366

• User:796ruip

  Trip type: Family

  Great hotel …loved

  30 Jun 2026

  Great hotel , great service every thing was perfect, food , pools and staff I really recommend…. Lino Martins AP Hotels and Resorts, Owner at Ap Lago Montargil Conference & Spa, responded to this review Dear "796ruip",Thank you very much for your excellent review and for recommending AP Lago Montargil Conference & Spa.We are absolutely thrilled to hear that everything during your stay was perfect, from our great hotel facilities and beautiful pools to the quality of our food. It is especially rewarding to know that our staff provided you with great service, as our team works hard every day to deliver a memorable experience to our guests.We truly appreciate your recommendation and look forward to the privilege of welcoming you back to Montargil for another wonderful stay in the future.Best regards,Francisco MendesFront Office Manager

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• User:AnaRitaC112

  Trip type: Family

  Terrible experience

  24 Apr 2026

  Terrible service at the hotel’s nautical restaurant. They never brought the starters, even after I asked multiple times. They forgot my order twice—so badly that everyone else had already finished lunch while I was still waiting for an entire hour. Paying was just as bad: we waited over 45 minutes just to settle the bill. It was expensive, and the kind of service that guarantees we will never come back. Lino Martins AP Hotels and Resorts, Owner at Ap Lago Montargil Conference & Spa, responded to this review Dear Ana Rita,Thank you for reaching out and sharing your experience with us.I sincerely apologize for the series of failures you encountered at our nautical restaurant. Please accept our deepest regrets for the lack of attention regarding your starters, the unacceptable delay in serving your main course, and the excessive wait time to settle the bill. We understand how frustrating it is to be left waiting while others have already finished their meal, and this is certainly not the standard of service we aim to provide at AP Lago Montargil Conference & Spa.Your feedback has been shared directly with our Food & Beverage management team to address these service gaps and ensure that such situations are not repeated. We are committed to improving our coordination and efficiency to match the expectations of our guests.While we understand your disappointment, we hope you might consider giving us another chance in the future to provide you with the high-quality experience you deserve.Best regards,Francisco MendesFront Office Manager

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• User:Adele T

  Trip type: Couples

  Disappointing

  29 Sept 2025

  I don't normally write reviews but feel that I must in this case because I booked through the love holidays site and all reviews were excellent. I did find it odd that transfers weren't included in a package deal but put it down to the rural location. We were stressed on arrival due to problems at the airport and a missed taxi booking so when we arrived we went to the bar for a drink. The service was awful. We asked for two beers. After waiting 20 minutes in a bar with only a handful of people we received the wrong drinks. Eventually it arrived but trying to order another was painful. In the end we ordered multiple drinks so we wouldn't have to wait. There was a coffee pod machine in the room that doesn't work. No milk in the room. I ordered a cappuccino at the pool bar but there was no milk. The staff have their backs to you and ignore customers. The food in the restaurant is only labelled in Portuguese and all the food is cold, even when coming straight from the kitchen. I asked at reception where the hotel supermarket was as its on the site map but I couldn't find it. On the website it says supermarket and local shops 1 minute away. This is untrue, it doesn't exist. I asked about taxis or hire cars or excursions. I was told there were none.When I asked about walking to the local village, I was told its 'very dangerous'.It's not at all and thank goodness we did walk to town as theres not alot else to do at the hotel. The lake is beautiful, although I had to walk along the road to find an access point to it. Nothing is explained, communication is poor and the menu at the lounge bar and pool bar is limited. Food at the a'la carte restaurant is good, although there is no atmosphere, you feel like you are in a sterile environment and service is slow. The louge bar doesn't open until 5pm and the pool bar shuts at 6ish. I think both bars should be open all day, although I don't know where all the tourists go as the bar is never busy. We did manage to hire a car eventually from the next town but only after speaking to some locals who stayed one night. The staff are ill informed. For a five star hotel the staff needed to do so much better. Please consider when you book this hotel that you could well be stranded! Lino Martins AP Hotels and Resorts, Owner at Ap Lago Montargil Conference & Spa, responded to this review Dear "adelet2019",Thank you for your review and for bringing these important matters to our attention. We deeply regret that your experience did not meet the standard we strive to provide. Regarding the bar service, we apologize for the delays and mistakes with the drinks served; this feedback will be shared with the team for immediate training and improvement.Concerning the coffee machine and issues with milk availability, we will reinforce maintenance and communication with guests to prevent similar situations. We apologize for any inconvenience caused by the lack of multilingual dish descriptions and will consider adding more accessible information.Regarding the supermarket and local services, we appreciate your comments and regret any outdated information that may have caused inconvenience. Information about taxis, car rentals, and excursions is being reviewed and updated. We also regret any lack of clarity about the locality; our priority is to ensure safety and positive experiences for our guests.We appreciate your praise of the à la carte restaurant food, although we acknowledge your views on the atmosphere and service, points we are actively working to improve. Regarding bar opening hours, we will consider your suggestions to better meet our guests’ needs.Your feedback is vital to our continuous improvement, and we hope to have the opportunity to welcome you again with a fully refined and satisfying experience reflecting our 5-star standards.Best regards,Francisco MendesHead of Reception

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• User:cgids01

  Trip type: Couples

  Relaxing Outing

  14 Sept 2025

  This hotel has wonderful amenities!!! The pools are just outstanding and the all inclusive buffets have great choice. We ate so much at breakfast that we didn't need any lunch but that buffet looked marvelous as well. Fantastic drink choices througout the day and night as well as during each meal and the Sangria was top notch!Fresh orange juice at breakfast was the only thing missing! For a 5 star hotel we would have expected that to be a standard.Very comfortable bed and wonderful room with the best rain shower we have ever had in any hotel!!! Great massages at the wellness too! The infinity pool at the little marina was very pretty and the restaurant (not included in the all inclusive) is great!The gorgeous outside adults only pool on the 4th level is a huge plus!!! We spent most of our time there and absolutely loved it!!!The service of the staff throughout the hotel is great. The only downside of this hotel, we could think of, was that there were children in the welness pool as the other inside pool is being dismantled. We would suggest to put in special hours for children from maybe 10 am to 2 pm and make it adults only after 2 pm!If you are looking to book this hotel don't hesitate! It was worth the money which we didn't think was outrageous either!!! Lino Martins AP Hotels and Resorts, Owner at Ap Lago Montargil Conference & Spa, responded to this review Dear "cgids01",Thank you very much for your detailed and positive review. We are delighted to hear you enjoyed the hotel’s wonderful amenities, including the pools, the all inclusive buffet with a great variety, beverage options, and the quality of spa and restaurant services, including the infinity pool and adults-only outdoor pools. We appreciate your suggestion for special children’s hours at the spa, which will certainly be considered to enhance the experience for all our guests.We look forward to welcoming you again for an equally relaxing and enjoyable stay.Best regards,Francisco MendesHead of Reception

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• User:Journey66698434353

  Trip type: Couples

  Ask for Rosa!

  09 Jun 2025

  During your stay get at least one massage from Rosa at the spa. She has THE best hands. She gives one of (if not the best) neck and back massages. You will do yourself a disservice if you miss out on the opportunity. I went twice and the second massage was even better than the first (and that’s saying something!). It’s that good!