The Pearl Troia - Active Living, Golf & Spa

Name: The Pearl Troia - Active Living, Golf & Spa
Address: Alameda do Pinheiro Manso, Alentejo, portugal
Telephone: +44-204-505-9777
Rating: 3.6

Troia, Alentejo, Portugal

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About The Pearl Troia - Active Living, Golf & Spa

location

This apartment complex is located in Troia, right on the beach.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The complex has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities and a lift. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, room service, an alarm call service, a laundry service and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. Rooms have a double bed, a queen-size bed or a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. The kitchenette comes with a refrigerator and a microwave. A telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The complex has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Sun loungers and parasols on the sun terrace create a perfect space for guests to relax and unwind. The wide range of activities offered at the complex ensures that there is something new to do every day, including cycling/mountain biking, tennis, beach volleyball, volleyball, golf and a putting green. With windsurfing and diving available, the apartment complex also caters to water sports enthusiasts. Sport and leisure facilities at the complex include a gym, billiards and squash. Various wellness options are available at the complex, including a spa, a sauna, a hammam, a beauty salon and massage treatments. A kids' club and a casino round out the entertainment options.

meals

Dining facilities include a restaurant, a café and a bar. Half board is offered as a catering option. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Staff are also happy to provide children's meals.

Amenities at The Pearl Troia - Active Living, Golf & Spa

Facilities
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  Air conditioning
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  Lobby
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  Currency Exchange
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  Shops
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  Casino
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  Conference Room
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Playground
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Wifi
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  EV Charging Station
Building Information
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  Garden (m²)
Common Area
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  Outdoor Furniture
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  Reception
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  Sun Deck
Distances
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  Beach
General Services
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Bar
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  Cafe
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  Restaurant
Outdoor Activities and Sports
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  Outdoor sports
Payment
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  ATM
Room Facilities
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  Shower
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  Hairdryer
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Gym
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  Golf
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  Tennis
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  Events

Location

Around this property:

Beach

150 m

Airport

137000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

252

Very Good

448

Average

264

Poor

115

Terrible

Recent Reviews: 1167

User:Andy P
Trip type: Business
Zero Value for money
25 Sept 2024
Terrible. Rooms shabby. No Wi-Fi access from the room and despite reporting it personally to the front desk on 3 occasions and by email to Customer Service, nothing was done. No apologies, no attempt to solve the issue. Never received feed back. After a week, still had no WiFi. General service is slow and not customer focused. Furniture in rooms is cheap and uncomfortable. Bed mattress extremely uncomfortable with unhygienic mattress cover. Eating in - and out - in Tróia is expensive for below average quality. Stay in Setubal!
User:Alison W
Trip type: Family
Terrible. A total disappointment
20 Sept 2024
The property was a total letdown. The rooms were old and run down and nothing like the pictures. The fridge had no light and the shelves were dirty.The pool way broken so therefore not heated. Both indoor and outdoor pools were dirty and honestly did not look hygienic to swim in. The jacuzzi was not working, the gym was cold, and although we were told on arrival the kids place would be running it appears it wasn’t.Breakfast was mediocr, my daughter picked up some bread from the buffet and it was hard and stale on one side - I expect better from a 4 star hotel.. though, to be fair I wouldn’t even give it 1 star.The lady at reception was very sweet and helpful and they did their best to resolve our refund. The staff also acknowledged the terrible state of the hotel… it is as if the company have just forgotten it and left it to rot.A shame as the website made it look so nice… unfortunately the website is a total sham.Needless to say we will never go back, and I do not recommend anyone staying there.
User:WonderinTravel
Trip type: Family
Great place with some room for improvement
31 Jul 2023
Great place , room for improvement. Great location , the studio was great and clean, breakfast was very good.The experience on the Italian restaurant was terrible , our order was forgotten and they did not had the courage to say until confronted . Guests on other tables that arrived after us were served before and the staff couldn’t realize it until we called their attention.The food is average and although the staff is nice and kind they don’t seem to have the necessary training and experience .An area to pay attention and to improve is the smell and cleanness of the public bathrooms close to lobby .
User:bianca b
Trip type: Friends getaway
Hotel de Troia
02 Apr 2023
a clean and tidy room, comfortable, two toilets, view to the sea where we could see the dolphins. We had a living room and the best things was the enormous balcony. It was a midium sized room. We didn't have a bath tub and we asked for a bunk bed and a double bed but instead of the double bed they gave us 2 indvidual beds that we had to put together. Free wifi and air conditioning
User:liamfT719HJ
Trip type: Business
Recent visit
28 Sept 2022
Roof leaked and flooded lobby outside the restaurant.Room smelt of damp / wet towels.No tea or coffee in the roomSink in the kitchen smelt awfulFridge door hinge banged every time it was openedFridge was very noisy meaning it was difficult to sleepBed was split into two singles so was impossible to use the full bed as would move apart and the bedding was tucked in so tight as separate beds.There was a suspicious stain on the grey bed topper. Bathroom had a large piece of tile which has been glued back on the wall which was had a dirty stain around itHand towel rail is hanging off the wallPower socket hanging off the wall by the bathroom Bottom draw was difficult to open and scraped on the frame.Wardrobe smelt musty!The patio doors do not seal so can here and feel the wind.Breakfast beans we hard. Pastries were over cooked on (21st) Only small plates available.Coffee did not dispense decaff with milk it was just milk.Coffee machine did not dispense clean water it was pale brown.There is limited outside lighting and the paths and entrances from the rear are very uneven and potential trip hazard. Waited in the queue to check out had been next in line for some time, however was ignored and instead the male receptionist served someone who had just arrived. Number of the outdoor sun loungers were broken and were not adjustableButton Panel in the lift was lose.