Baixa Terrace Hostel

Recent Reviews: 305

• User:Roving25634907072

  Trip type: Family

  Ownership has a serious problem

  28 Apr 2026

  My wife and I spent one night at this hotel. The first room had dirt splattered on the wall, light fixtures had rust on the metal, mildewed caulk around the tub. Staff, graciously offered another room. The second room had the same rust on lamps, only one light fixture in the bathroom worked, bathroom outlets did not work, refrigerator was barely cool with no option to set the refrigerator temp to a lower degree. Staff was extremely apologetic and understanding. This appears to be an ownership unwilling to refurbish their hotel which does not deserve the Hampton Inn franchise. Guests should request their 100% guarantee. They may then understand the need for serious upgrades.

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• User:mpfagan67

  Trip type: Business

  If you’re traveling to Bainbridge, Georgia - stay somewhere else.

  22 Mar 2026

  Avoid this hotel.I’ve stayed here twice for business (Dec 2025 and March 2026), hoping the first experience was an exception. It wasn’t. The property is consistently dirty, poorly managed, and clearly neglected.Rooms not cleaned. Towels removed and not replaced. Dirty carpets. Doors left open. A green pool that has been that way for months. Common areas that look like they haven’t been properly maintained in a long time.I reported these issues to Hilton after my first stay and was told the hotel would follow up—no one ever did.The staff on site seem to be trying, but this is a failure at the ownership/management level. This property should not be operating under the Hampton Inn brand in its current condition.If you’re traveling to Bainbridge, stay somewhere else.

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• User:Jason L

  Trip type: Business

  Poor

  09 Mar 2026

  HH does not mean much here. Front desk clerk was not friendly or accomodating. She would not even try.Room was hot and had been blasted with air freshener. Fixtures have rusted and my complaint on room condition was ignored.I would not recommend. Hilton is does not pay much attention to hotels in small towns.

• User:GoPlaces22720257300

  Trip type: Business

  Overpriced dirty, moldy, old, outdated room. Just keep driving!!!

  31 Jan 2026

  If the Holiday Inn is booked up just drive a little further and find a different hotel. This hotel is old, dirty, run down and way overpriced. It is also a safety hazard. My smoke detector was torn off the wall and bare wires left sticking out of the wall. The shelf had fallen off the bathroom wall. The shower was moldy and not clean. It looks like the ceiling had leaked at some point and half the ceiling was painted to hide it. Lamps were covered in rust as were the rails in the closet. The pool was green and moldy and has been out of service for a long time. The final insult is this room was $200 a night. Keep driving!!!!

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• User:jstottjr

  Trip type: Business

  LIFETIME DIAMOND… To say “DO NOT STAY HERE” Is an understatement!

  27 Jan 2026

  I am a Hilton LIFETIME DIAMOND and to say “DON’T STAY AT THIS PROPERTY” would be putting it lightly! Not only is the property unkept and in ill repair, the management, all the way up to the General Manager, Sydney, doesn’t care! (THEY HAVE OVER 120 GOOGLE “1 STAR” REVIEWS)I have stayed with Hilton properties for over 22 years and have never had an experience even close to my stay last night! Upon opening the door to my 3rd floor room shortly after 7 pm, my very first thought was, “this place is NASTY!” My eyes were drawn to the window across the room. Both the curtains and the shears were open and, because of the nearby parking lot light, the absolute filth of the window was almost overwhelming! If they aren’t going to clean the windows, at least keep the shears closed so the guest doesn’t notice.Here is a list of other things noted at this property:* Light over the bathroom mirror didn’t work… How can housekeeping clean the bathroom or even just the mirror and not notice that the light doesn’t work?* No Shampoo in the container in the shower* Pool towels in the bathroom instead of bath towel* Long black hairs in the sink. It wasn’t mine. I have very short gray hair.* Gooey spots on counter, like little spots of toothpaste* Soap/Toothpaste spots on mirror* The door to my room, 315, had a 2nd hole for a door handle drilled all the way through the door that they had filled with wood putty and never stained it* The Sheetrock tape all the way around the door was peeled up and loose from the wall itself* Inside door of the elevator had a very wide stripe of adhesive across the door horizontally where they had a Hampton banner ad in the past and never cleaned the elevator door. Get some “Goof Off” and clean the door! (see picture)* No breakfast… Breakfast is from 6 am to 10 am. I came down at 8:15 and the wasn’t any breakfast, nor had there been. The pans were completely clean and washed. When I inquired about it, I was told that they had they fired the lady who does breakfast and didn’t have anyone to do it now. I then asked why the manager or GM wasn’t filling in to ensure the guests were getting what they paid for. i was told, “She doesn’t come in until 9:00.0 (see picture of empty pan)* The curbs of the parking lot are littered with days worth of cigarette butts and no one tidying the parking lot.Prior to leaving, I stopped at the front desk to discuss my stay. The only person at the desk was a lady from housekeeping. So, I took the opportunity to voice my “cleanliness concerns”. She turned, walked away, and came back with the cleaning schedule and said, “I didn’t clean your room yesterday!” I then asked to speak with the GM and was again advised that she wouldn’t be in until 9 am. I left the property and went to work.At around 9:15 am I returned to the property to discuss my stay with Sydney, the General Manager. Josh, the front desk agent, told me that she was on the phone and he was unsure how long she would be. I waited about 15 minutes before speaking with Josh regarding my concerns. While doing so, another guest came to the desk and overheard our discussion. She politely interrupted and said, “I just want to check out and SUPPORT HIS CONCERNS!” She went on to say that her room was so nasty that she was checking out without taking a shower. Josh very rudely refused to refund either the lady’s stay or mine.When Sydney finally came to the front desk, I explained my concerns and asked for the Hampton Inn 100% Satisfaction Guarantee for a refund of the charges for that night. Sydney proceeded to tell me that she wasn’t going to refund my charges because I had stayed the night and didn’t leave. I told Sydney that is what the guarantee is for. She literally argued with me for about 10 minutes, even telling me to call the Diamond Desk to tell them my concerns. I told Sydney that’s exactly what I was going to do AFTER SHE REFUNDED MY CHARGES! After much discussion, Sydney finally issued a refund to my card for my stay. (THEY HAVE OVER 120 “1 STAR” REVIEWS)DO NOT STAY AT THIS PROPERTY! THEY ARE NOT UP TO HILTON STANDARDS AND OBVIOUSLY DO NOT CARE!

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