Casabela Hotel

Recent Reviews: 83

• User:Happycurious1_

  Trip type: Couples

  Amazing Stay – Totally Recommended 🌟

  26 Jul 2025

  We had an amazing stay at Hotel Casabela. The property is gorgeous, with breathtaking sea views, excellent facilities, comfortable rooms, and a delicious breakfast. The staff were exceptionally friendly and welcoming, making our stay even more memorable. Located in Ferragudo, a peaceful and charming area, the hotel offers the perfect setting for a relaxing getaway. Totally recommended! Hotel Casabela, General Manager at Hotel Casabela, responded to this review Dear Guest,Thank you very much for your wonderful review. We are delighted that you had such an amazing stay at our hotel and enjoyed the breathtaking sea views, comfortable rooms, excellent facilities, and delicious breakfast.It’s great to hear that our friendly and welcoming staff contributed to making your stay even more memorable. We are glad you found Ferragudo peaceful and charming, and the perfect setting for a relaxing getaway - we couldn't agree more!We look forward to welcoming you back for another exceptional stay.Kind regards,Team HC

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• User:E1474GYrodh

  Trip type: Couples

  Never again

  12 Oct 2024

  POSITIVES:Fantastic viewsNice Pool areaCleanNEGATIVESParking spaces can be a real problem- not enough and far too smallRoom - paid for a sea view and ended up in a dungeon type room on the ground floor with access only via a narrow winding staircase with no lift access. This staircase in my opinion is dangerous for the elderly or even anyone having had a few drinks. (We fall into the elderly category)Avoid rooms 101-106!!!!!!!!No separate shower.Smallest bath towels ever experienced.Empty fridge,No water provided,No tea of coffee in the roomAnts in the room and bathroom all the time.Room safe (Small) charged extra which consisted of being given the complete cylinder /barrel to insert into a hole in the safe!Breakfast terrible - no daily variation , mainly cold meats and cheese. Solid scrambled eggs etc etc . If you required cold milk for cereals or a cup of tea you had to request it!To sum the hotel up- 2 star at best very dated and overpriced-worst hotel that I have stayed at in visits to the Algarve in 29 years of visits. Hotel Casabela, General Manager at Hotel Casabela, responded to this review Dear Guest,First of all, we appreciate you took some time to write a review about your recent experience. It is only through guest feedback, both positive and negative, that we can truly identify what we are doing right and what areas require some attention.We understand from your review, that we fell short on a number of aspects and you can be assured that we will review all of them internally with the team, in order to improve the experience we provide future guests. Thank you once again for your feedback.Kind regards, HC Team

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• User:kamagogo

  Trip type: Couples

  Not as good as last time

  20 Aug 2024

  We've stayed here before so were looking forward to going back. The gardens down to the beach were previously were tranquil and interesting, the pool a lovely attraction and great views. However, this time we were quite disappointed. The pool was still good. But the bar/cafe didn't open until 12 and closed at 6pm. Lots of people didn't arrive to sit around the pool until late afternoon so 6pm closing is too early. The lack of food on offer was poor. We didn't eat as we didn't want a toasted sandwich. Breakfast is not great. It's a buffet in a very small area so when the hotel is busy it's hard work. Same limited selection daily. Some days pastries good - other days quite stale. No atmosphere around the bar area in the evening. It was used to sit and wait for someone before going out. Good car parking, great location just out of town but an easy 25 min walk. Hotel Casabela, General Manager at Hotel Casabela, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are sorry to hear that your recent stay did not meet your expectations, especially given your previous experience.We appreciate your comments regarding the pool, location, and car parking, and we’re glad you found these aspects satisfactory. However, we take in the comments you made regarding food and drinks for internal assessment in areas that may require improvement. Thank you again for your feedback, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Kind regards, HC Team

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• User:saracU9945ZZ

  Trip type: Couples

  Not sure ..

  15 Aug 2024

  There is no doubt the location of this hotel is stunning, it is a 20 minute walk to the nearest supermarket or restaurant though. The pool area is superb - hard to beat. Cleanliness is top notch.The hotel itself is a bit tired and out of date compared to others we have visited. For 4* I would expect tea and coffee making facilities in room, stocked mini-bar, a safe with lock, bath robes, decent bath towels and a toiletries regularly replenished.Now to food - this hardly reached acceptable. Breakfasts fruit often on the turn with the fizzy taste, eggs hard boiled, congealed scrambled and rubber fried eggs. Cereal choice poor. Good choice of pastries, breads and jams though, although sometimes a little stale. Coffee wet and warm! Hot water for tea warm. Lunches OK but very basic and served like a school dinner. Evening meal - extremely poor only managed one night thank goodness we were not on half board. This possibly makes the distance to a supermarket and restaurant more important. I would recommend if you plan to stay here hire a car! Great restaurants in Ferragudo and Carveiro. Would I stay again, I loved the break, if breakfasts were improved possibly. Hotel Casabela, General Manager at Hotel Casabela, responded to this review Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the stunning location of our hotel, as well as the cleanliness and the superb pool area.We appreciate your constructive comments regarding the areas where we fell short of your expectations. Your observations about the room and the dining experiences are invaluable to us as we strive to provide a high standard of service.Please rest assured that your feedback regarding the breakfast quality, room facilities, and dining options have been shared with the team for internal review. We are committed to enhancing our guest experience and will work diligently to address these concerns.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Kind regards, HC Team

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• User:gavall

  Trip type:

  Not a 4 star, awful service, expensive

  25 Jan 2020

  I have never written a hotel complaint or a review before today, but this experience was so appalling that I could not help it.First of all upon arrival I was told that the since the hotel was fully booked, I had been "upgraded" to a sea-view room... Such "upgrade" meant that I was sent to a dungeon-like room, dark and smelling of mould, in an area of the hotel which could not be reached by the lift, and therefore one had to climb up (or down) a narrow spiral staircase in order to reach it (with luggage!).The room was extremely outdated and lacking the most basic amenities (including bottled water, which is by now a standard offering even on lower category hotels), and the bed linens looked slightly dirty and untidy.Further, it was impossible to get food in the establishment (which is far from the town centre) outside of very narrowly determined times. At the swimming pool bar, supposed to have food service all day long, they had run out of the most basic ingredients. The one think they could prepare, a sort of tortilla sandwich, was a caricature of a tuna roll, with 15g of canned tuna, 2 leaves of lettuce and an anemic slice of tomato, in a raw and cold tortilla.The icing on the cake was the exhoribitant price of €225 per night for a hotel that was at most worth €100/night, and them denying to have found a brand new pair of shorts I had left in my room upon departure, and making me call back 3 times throughout the day (every time making up a different excuse) in order to find out. No words of courtesy or apology were ever offered throughout.In short: AVOID.

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