Cerro Atlantico by Umbral

Recent Reviews: 50

• User: Michaela R

  Trip type: Friends getaway

  STAY AWAY

  DO NOT RECOMMEND. We had booked 2 rooms for a group of us, on the very first night we came back and the room was filled with cockroaches . On another occasion a we were all in the pool and a very creepy man kept lingering, tried to drowned 3 of us and was very weird. Staff were awful. We checked out at 4am (no 24hour reception)and we had to leave the key in the room …. A friend had accidentally le… Read moreDO NOT RECOMMEND. We had booked 2 rooms for a group of us, on the very first night we came back and the room was filled with cockroaches . On another occasion a we were all in the pool and a very creepy man kept lingering, tried to drowned 3 of us and was very… Read more

• User: Emma S

  Trip type: Friends getaway

  WOULD NOT RECOMMEND

  We stayed here for a week in August and I would absolutely not recommend this place. If I could rate it 0, I would.One day we went out and when we returned our room was infested with cockroaches. There was no 24-hour reception, so we had no one to contact for help. Because of this, we were forced to stay in our friend’s room and sleep on the floor, as we could not stay in our own room. The staff w… Read moreWe stayed here for a week in August and I would absolutely not recommend this place. If I could rate it 0, I would.One day we went out and when we returned our room was infested with cockroaches. There was no 24-hour reception, so we had no one to contact for… Read more

• User: Paul O

  Trip type: Friends getaway

  Great time

  Stayed for Christmas read reviews but went for it got there room 7 ad everything we needed so don't go of wot u read otherwise u would never go away it cheap cheerfully I stayed in other hotels that were worse and dearerStayed for Christmas read reviews but went for it got there room 7 ad everything we needed so don't go of wot u read otherwise u would never go away it cheap cheerfully I stayed in other hotels that were worse and dearer

• User: Netmeads

  Trip type: Family

  book somewhere else

  we arrived . no one to check us in and then after an hour of trying to contact anyone a man came gave us a key and then pointed to where the room was.the room stunk and was terrible. fridge didnt work sofa bed was filthy. no on in reception to complain to. very awful experience. do not book here.we arrived . no one to check us in and then after an hour of trying to contact anyone a man came gave us a key and then pointed to where the room was.the room stunk and was terrible. fridge didnt work sofa bed was filthy. no on in reception to complain to. ver… Read more

• User: Annette S

  Trip type: Family

  I could have cried. The first room . Room number 8 was stinky with a stained sofa bed. No staff available so had to stay in it🥹

  Arrived at about 8:30 pm. Had been ringing the number it said to call all the way from the airport. No one answered the phone. Got dropped off by the taxi. There was no one in reception. Kept calling the number but still no response. There was a couple more numbers to call on the reception so we tried those a few times then someone answered. They said that it wasn't their place so would call someo… Read moreArrived at about 8:30 pm. Had been ringing the number it said to call all the way from the airport. No one answered the phone. Got dropped off by the taxi. There was no one in reception. Kept calling the number but still no response. There was a couple more nu… Read more