Grand Hotel Acores Atlantico

Recent Reviews: 1160

• User:LondonCcc

  Trip type: Family

  Great relaxing stay

  03 Apr 2026

  We had an excellent stay at the hotel. It was very comfortable and the breakfast buffet spot on. The swimming pool was also great for lengths and very quiet. Best of all were the reception staff who were super friendly and any request was no trouble. maria pimentel, Guest Services / Front Office at Hotel Marina Atlantico, responded to this review Dear LondonCcc,Thank you for choosing Hotel Marina Atlântico, part of Bensaude Hotels. On behalf of our entire team, we sincerely appreciate your rating and your thoughtful comments regarding your recent stay with us. We are especially pleased to hear that you had an excellent and comfortable stay and enjoyed our breakfast, swimming pool, and the service provided by our reception team.After such a positive experience at Hotel Marina Atlântico, we would be delighted to welcome you back again.We hope to have the pleasure of welcoming you again soon.Best regards,João Luís CogumbreiroManager

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• User:hichelle

  Trip type: Friends getaway

  1st Visit to the Azores

  30 Mar 2026

  I booked Independent travel through Gate 1, a company I have used several times. This was my friend and I's 1st trip to the Azores. The hotel was within 20 minutes or so of the airport and along a busy, main strip parallel to the ocean. Across the street is a cruise ship dock and there was at least 3 days there was a ship of our week. We arrived 2 hours later due to tail end of rainy/very windy Azore weather. We got to hotel about 9 am and check-in is at 3. The check-in process was pretty quick and the front desk held our suitcases for us. We didn't leave the property and just napped on and off in the lobby. We did end up paying $16 Euros each for breakfast, since the airlines didn't feed us anything. We checked back with front desk a few times to assess room readiness and were about to thankfully get in for 12 pm. We were located on 2nd floor near 1 end and 1st impression was of spacious, clean room with balcony, 2 chairs and table facing the street and being able to hear the waves and sit out there was nice extension. We had 2 twin beds which were comfortable but the pillows were very soft and not supportive. There was a small safe which we used, along with stocked min fridge which we did not. There were seat cushions available in closet for outside chairs, 1 soft chair and another bench in front of bureau area. Inside closet was a few hangers, we asked for more, along with bathrobes/slippers and extra comforter. The amenities were limited. liquid soap only at sink and shower had liquid soap and shampoo. No conditioner, body wash, lotion or bar soap. They provided plenty of towels, no washcloths, blow dryer, coffee maker which we didn't use. They will also give you 1 glass bottle of water daily and we refilled our own personal bottles in gym. We used the large indoor pool daily, ironically you get cards and exchange towels at front desk. Please be sure to ask for hot springs specific towels, otherwise the other one will get stained. They have an outdoor pool that wasn't opened yet and a huge public pool across street. They had a decent gym, treadmills, elipticals, mats, weights plus Turkish and a dry sauna, hot tub, spa where we each had a good 90 minute massage, bathrooms/showers/changing areas. They started doing construction on room next to gym while we were there. The hotel is within walking distance of many restaurants on the main street along with shops. There are public buses that go by along with a trolley, we didn't use those or cabs either. The staff was pretty friendly and tolerant of me trying out my Portuguese. We did enjoy our stay here with a few exceptions - pillows need to really be replaced and breakfast improved.The 7-10 am Breakfast buffet was included and I had read reviews about it being lackluster, especially the eggs and we agree. They weren't edible, powdered or whatever they were tasted fake and watered down. I've had egg beaters before and don't have an issue with that but these were not good. 1 morning only, they had hard boiled and that was fine. Sausage lousy too. Multiple bread varieties, rolls, croissants, 1 morning there were some custards, yogurt, bacon, pancake machine, juices, coffee, tea, lemonade, cucumbers, tomatoes, cheeses, grapes, kiwi, white melon, tangerines, pineapple. Cold cereal, toaster. No omelet station nor was food replaced regularly when it ran out. There seemed to be plenty of staff though and there were some large groups also that came through early and later in breakfast session and wiped stuff out. We always had a decent breakfast during travel so this was surprising. maria pimentel, Guest Services / Front Office at Hotel Marina Atlantico, responded to this review Dear Hichelle,Thank you for choosing Hotel Marina Atlântico, part of Bensaude Hotels. On behalf of our entire team, we sincerely appreciate your rating and thoughtful comments regarding your recent stay with us, especially overall you had a good stay.Your feedback is very important to us, as it helps guide our efforts to continually improve the quality of our services and implement effective actions for constant enhancement.We hope to welcome you again soon.Best Regards,João Luis CogumbreiroManager

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• User:Nikki M

  Trip type: Family

  Look around first

  24 Feb 2026

  Sata airlines sent us here when our flight was cancelled. Although the location is prime and it seems on the outside to be well taken care of, we were put in a very scurvy part of the hotel with stained carpets and a bathroom that looked like it was from a hospital room.Anyway, it may have been reserved for people rolling in with cancellations (insult to injury), but I’d suggest shopping around before committing to this place. maria pimentel, Guest Services / Front Office at Hotel Marina Atlantico, responded to this review Dear nikkimZ7593QQ,Thank you for choosing Hotel Marina Atlântico, part of Bensaude Hotels. On behalf of our entire team, we sincerely appreciate your rating and thoughtful comments regarding your recent stay with us.We are truly sorry that your experience at our hotel did not meet your expectations. Regarding the comments you made about the rooms, please be assured that we always strive to treat all guests equally and to provide available rooms promptly to minimize any waiting time.We would also like to inform you that renovations are planned, and we hope these improvements will enhance the experience for our guests. We regret that you felt disappointed and sincerely apologize for any inconvenience you experienced.Kind regards,João Luís CogumbreiroManager

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• User:CristinaG2212

  Trip type: Couples

  Not the most pleasant.

  21 Feb 2026

  Not the best experience. Expected more of a 4 star centralized hotel. Caution guests with the parking at -2 level with no direct access. We landed at 6am from an overnight flight. Checked in early but told no room available. We would taken an upgrade but told no availability. No fuss. We returned hours later. We spent a week, parking at -2 level. When checking out, they wanted to charge us for the -1 level parking that had the direct access. I clarified we never benefited from it and paid out of pocket for -2 level (€7.50 / daily) In fact, no one told us we finally had availability there! Rooms are average. Not very spacious and limited toiletries. Carpets need to be cleaned both in rooms and hallways. Stains are visible. Breakfast was good considering the sleeping accommodations. We also had reserved ocean front. That made the experience a little better. Reception/ front desk staff could do a little better. maria pimentel, Guest Services / Front Office at Hotel Marina Atlantico, responded to this review Dear CristinaG2212,Thank you for choosing Hotel Marina Atlântico, part of Bensaude Hotels. On behalf of our entire team, we sincerely appreciate your rating and thoughtful comments regarding your recent stay with us.We regret that your stay was not as pleasant as expected. Our standard check-in time is at 3:00 PM, and while we always try to provide rooms as soon as they are available, sometimes the best option is to book the previous night to ensure the room is ready upon arrival.We also apologize for the incident regarding parking, which will be reviewed to prevent it from happening again.Your feedback is very important to us, as it helps guide our efforts to continuously improve the quality of our services and implement effective measures for ongoing enhancement. We would also like to inform you that renovations are planned for the future to further enhance the guest experience.We hope to have the opportunity to welcome you back to our hotel in the future.Best regards,João Luís CogumbreiroManager

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• User:Inspire26870863199

  Trip type: Family

  Need to serve customers as they arrive not some random room assignment

  01 Jan 2026

  This hotel was chosen for us by Sata Airlines and we arrived before 10 am - we were the 2nd pair to arrive - we were told check in was 3 pm - we were exhausted from an overnight flight. The couple beside us said they needed a room right away to do work and so they paid 30 euro for “an upgrade “. We returned at 2pm to be told our room was not ready as it was assigned and NOT clean - we watched as 3 new sets of travellers came in and were given a room right away. All but 2 other rooms weren’t assigned from our plane - so almost all passengers were accommodated hours before - we questioned why this was and we were told rooms were assigned when you checked in which is the first time I’ve ever heard this in all my years of travelling - I would NEVER choose this hotel based on this- they let us sit and wait all day and an hour in the lobby - not customer focused at all! maria pimentel, Guest Services / Front Office at Hotel Marina Atlantico, responded to this review Dear Inspire26870863199,Thank you for choosing Hotel Marina Atlântico, part of Bensaude Hotels. On behalf of our entire team, we sincerely appreciate your rating and your comments regarding your recent stay with us.We are very sorry to learn that your experience did not fully meet your expectations. As we regularly accommodate night-stop flights from SATA, room allocations are sometimes confirmed at the last minute, as we only receive final information shortly before arrival. Additionally, departing guests are entitled to keep their rooms until 12:00 p.m., and some rooms may already be assigned to guests with prior reservations. Unfortunately, this can occasionally limit our availability.Please rest assured that your feedback is extremely important to us, as it helps guide our ongoing efforts to improve the quality of our services and implement effective actions for continuous enhancement.We truly hope to have the opportunity to welcome you again in the future and provide you with a more positive experience.Kind regards,João Luís CogumbreiroManager

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