The hotel itself is clean tidy and staff are helpful however, you CANNOT stay here without a car the position is if it in conjunction to any facilities is useless. There are NO local bars,cafes, restaurants etc in realistic walking distance. Whilst the bar facilities are acceptable the restaurant had the same menu every night!! This is something I have NEVER heard of in all my travels around the world, and NO vegetarian options at all. I do not usually write reviews but be warned this hotel is not for a holiday just an over night salesman.
User:Paulo O
Trip type: Family
Poor!!!
29 Oct 2025
Checked in was smooth but I had to ask some of the questions about the facilities.Went to the indoor pool and saw some people without swim cap has they required.My daughter cut her foot on a broken tile, took the tile to reception and the receptionist didn’t ask if needed a plaster or first aid treatment.Mentioned the people not wearing swimming cap and someone went over and took action.They have CCTV cameras but they don’t have the time to check it…At night I had to open the door and tell off people who were talking loudly in front of reception, it was 23.20 and the reception staff didn’t take any action till I called them…what is the reception staff doing?? It’s two meters from reception!!In the morning went to reception and asked for the duty manager and they gave me the reservations manager.Exposed what I have been experiencing plus the fact that the shower gel and shampoo dispenser wasn’t working and the first thing that she asked was if I was a guest at the hotel.Then she compared the events that I had to a cliche…. Not good enough.She said that she had no time to see anything from the previous shifts and she had not checked her emails..She said that she would come back to me…never did…Following day we checked out and the only thing that I was asked was if I had anything from the mini bar…not even a question about my stay at the hotel…Very poor customer service…
User:Siret K
Trip type: Business
Sad, rubdown in the middle of nowhere
09 Sept 2025
1. The hotel is located in the middle of nowhere!2. You have no means of getting to town as the hotel shuttle only has 8 seats and goes 4 times a day.3. You have to walk 45 minutes for the nearest shops, restaurants, beach.4. The food at the hotel is dismal.5. The rooms are small and dark.6. The walls are paper thin, you can hear EVERYTHING!!! from the next room, including snoring that will keep you up all night.7. Screaming children running everywhere.8. Beds are extremly hard, you will get a back ache and of very poor quality--you can feel every spring.9. Pillows are of very poor quality, thin, lumpy and and smell bad.10. They do not use proper bedlinen for the duvets--there is only 1 sheet under the duvet so you will end up touching the dirty and unhygenic duvet that others have touched before. My suggestion-sleep fully clothed not to touch it.11. My balcony door was broken and did not close properly. On the groubd floor!
User:Rui S
Trip type: Family
Disappointing Experience with Limited Amenities
13 Aug 2025
Disappointing Experience with Limited AmenitiesMy stay at this hotel was, unfortunately, a significant letdown due to limited entertainment options, overpriced dining, inconsistent service hours, and uncomfortable facilities.**Entertainment**: In 2025, it’s surprising that a hotel lacks engaging activities for both adults and children. Live music was available only during dinner service from 8:00 PM to 10:00 PM, which felt restrictive. The bar lacked ambiance, with just background music and no lively atmosphere. The pool table was unmonitored, leading to unpredictable wait times of 30 minutes to 2 hours. For families, there were no kids’ clubs or activities beyond a mini-golf course, which was unenjoyable in the scorching sun. A “DJ” played by the pool for the first two days but was absent thereafter, leaving the hotel feeling devoid of energy. Even for a “relaxed” vibe, some form of guest entertainment is essential.**Dining**: The breakfast buffet was a highlight, offering a variety of fresh breads, pastries, and options, though the menu was repetitive for longer stays. However, the absence of lunch service at the restaurant was inconvenient, forcing guests to rely on the bar, which operates on a limited schedule (1:00 PM to just before dinner). The dinner service was exorbitantly priced at €31 per adult and €14 per child, and the quality did not justify the cost, making it a poor value.**Pools**: The indoor pool was preferable to the outdoor one but felt like a sauna, with oppressive heat that made it difficult to breathe or stay for long. The outdoor pool was decent but heavily impacted by Nazare’s unpredictable weather, shifting from hot to windy and cloudy, which limited its usability.**Rooms**: The rooms were adequately sized, but the children’s bed was broken in the middle, which was unacceptable. The balcony would have benefited from a small table for relaxation or snacks.**Location**: While the hotel isn’t responsible for the surrounding area, the nearby vicinity felt quiet and lacked attractions. A car is essential to reach the city center, as there’s little to do otherwise.**Staff**: The staff was a bright spot—friendly, helpful, and consistently positive, which was much appreciated.**Overall**: This hotel fell short of expectations with a lackluster experience that didn’t justify the cost. I’d rate it 1.5 out of 5 and won’t be returning.
User:czesiuradek
Trip type: Family
Ok for short stay
09 Jul 2025
We stopped here on the way from Porto to Lisbon for two nights. The good things:- fantastic view including sunset- kind and helpful staff- free parking- good value for money with dinner buffet. It was quite tasty and with many options- swimming pool was niceCould be better:- road to the hotel is narrow and with holes. Could be tricky for unexperienced drivers- breakfast was poor with poor choice. 8 types of bread, 7 cakes, but not a single fresh vegetable. Hot options were also limited- the additional bed we got for our son was not comfortable and when you sat in he middle it was collapsing- sleeping with open window meant you got a lot of bugs in the room that bite- you could hear you neighbours escpecially if they were chatting on the balcony- number od things in the hotel / rooms / bathrooms were in need of repair / replacement. Looks like hotel was not renovated since opening in 2009- hotel is far away from the center and you need to walk 40 mins or drive if you want to go out or visit the beachWe also got voucher form thalasso circuit but did not realised it is in completely different place (near the beach). After reading opinions about the thallaso place we decided to skip it.Overall hotel is fine place to stay for 1-2 nights especially if you like great views but would like to stay there any longer.