Hotel Regina

Recent Reviews: 181

• User:Connector09482586070

  Trip type: Friends getaway

  Friendly staff, great location

  28 Apr 2025

  Good location for everything Fatima- great breakfast, close to the museum of Fatima. Perhaps a downside is the noise from the nightly processions- I was there with friends on Easter and the procession ended well after midnight. All things considered, I would stay again. Very nice staff. Very good room. Very clean

• User:Temper43

  Trip type: Couples

  Excellent service and good location

  26 Mar 2025

  We were attending an International Religious workshop in Fatima and we were assigned to the Regina Hotel, it was very near to our venue, and also to the Shrine and churches. In spite that it rained all the time the location is excellent. The service of the Front Office team was impecable and as well our room, the beds super comfortable and the sheets were impressive all for a perfect sleep, the room was very clean.We had breakfast and dinner at the hotel one night and it was excellent, in the mornings there is plenty to eat and service is very warm and they go out of their way to provide what you want as my wife drinks only vegetable milk they provided it very fast. And dinners even on a set menu were delicious.To sum up the stay of 3 nights was perfect....excellent hotel

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• User:BR2412

  Trip type: Friends getaway

  An almost 5 stars rating

  03 Aug 2024

  I was here on a pilgrimage to Fatima. This hotel is almost a five-stars rating. The staff is excellent, the rooms are clean, the food is very good. A great advantage is that it is walking distance from the chapel and the cathedral. The street next to the hotel is quiet and safe. If we come here again, I will consider this hotel.

• User:SoCalOregonian

  Trip type: Couples

  DISAPPOINTED BY THE ROOM

  14 May 2023

  **I am giving this hotel a 3 stars for the room alone. Every thing else was above average.**We stayed at this property from 03/20 – 03/23. I had reserved a suite. When I see a suite, I think of a very nice room with a good view. Not in this hotel. We were assigned room #101. This was a suite with a separate sitting room, but the view was of a wall. Not overlooking the sanctuary but a wall of the building next door. Not like the photos on the website.So, if you are looking for a room with a view, do not get room 101.Other than that, the stay was good. The room was clean, and the heating worked well. The price of the room was €93/night. All staff encountered were very friendly and helpful.The restaurant had an excellent staff (especially Ines) and the provided breakfast was very good. Breakfast was €15/person with a very large selection of items.It is one of the hotels located along this street that is directly across the street from the Sanctuary.There is a small onsite parking area with about room for 6 cars.Overall, if I had to do it again, I would not get a room but a city view room.I am giving this hotel a 3 stars for the room alone. Every thing else was above average.

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• User:MTLtravelfun

  Trip type:

  Waited 30 mins to have a plasma colour stain cleaned from washroom wall

  30 Jun 2022

  What I liked: 1. I found the staff in the restaurant excellent. They made sure I was accommodated based on my allergies at the included dinner provided by the tour. Even at breakfast, the staff were there to advise. This was impressive. 2. The breakfast was a full breakfast with eggs, bacon, sausage, and fruit. The only improvement is changing the orange juice since it tasted like Tang. This doesn’t make sense in a country with nice oranges. 3. Excellent location and pretty much across the street from the main churches with Fatima. What could be improved/didn’t like: 1. I had a very negative incident with front desk reception which was both disrespectful and unprofessional given my complaint was about a blood-coloured plasma stain on my bathroom wall. Since I started travelling post covid, I always wipe down and clean the hotel rooms with Lysol wipes. It makes me feel more secure. However, when we arrive in our room, we found a plasma like blood coloured stand on the side wall near the washroom faucet. I was not going to clean this by myself, since to me it looked like blood and the room should have been cleaned properly. I went to the front desk to report the issue. The front desk reception was very arrogant and dismissive. He gave me the impression that he thought I was making it up and just wanted to get rid of me. After insisting that it be cleaned, he agreed to send the Room Service Manager up to check. In the meantime, I went to dinner. When I returned from dinner, I saw the stain still on the wall. I assumed that no one came to check. I phoned reception and the front desk told me in an arrogant tone – “He didn’t see anything and there is no problem.” Honestly, I was livid. I couldn’t believe anyone could be so rude and dismissive. Fatima is a place people go for pilgrimages. I don’t see how this behaviour reflects the peace people seek in a pilgrimage. I told him I didn’t even know someone came in the room, since there was no note. I insisted that he come back, since I was now in the room. The Room Service Manger came, and I asked him to put on a mask. Then, we went into the washroom, and I showed him the stain. It was clear he didn’t see it from the last visit. He told me that he looked near the toilet. While he was cooperative and helpful, I was very annoyed. I said that I gave all the information to the front desk reception, and they neglected to pass on anything. He apologized and said he would send someone to clean it. Another lady came to clean the room and I also asked her to put on a mask. She cleaned up the stain in less than 5 mins and apologized that it was missed. I found her genuine. It is very unfortunate that a problem that should have taken 10 minutes to resolve took at least 30 minutes of my time on my vacation. I also didn’t appreciate being presumed a liar when the room was not cleaned properly. The Lysol wipes that I used to clean the room picked up dust and dirt. When I mentioned this problem to another person on the tour, they mentioned their washroom also wasn’t cleaned – so they cleaned it. I told her – I cleaned most of the washroom, but I was unwilling to clean what looked like a blood stain. That is unsanitary. 2. On a Globus bus tour, I expected better quality hotels. This room décor looked more like a nice hostel.

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