Found an excelente deal for a 4 person family, for a room (usually most hotels only accept max people of 3). Indoor and outdoor pools. The whole family adored the morning breakfast, especially the pancakes. Loved the hot chocolate from the bar service in the afternoon. Staff keep to themselves, not very expressive group of people, but facilities and prices compensate. Near by cafés, shops, walking distance. Great parks to visit with the kids in Viseu.
Montebelo Hotels, Owner at Montebelo Viseu Congress Hotel & Spa, responded to this review
Dear espacochamuel,Thank you very much for the top score and five star comments. We are delighted you and your family had a great time with us, and loved our beautiful city too. We hope to see you again very soon, for another 5 star stay.Best regards,the Montebelo Viseu Congress Hotel team
User:paulol107
Trip type: Family
Quite good… If it wasn’t a five star hotel
05 Mar 2022
Reserved a triple room for 2 nights. I have phoned previously to ensure we would have the best room possible, on a higher floor - even allowed a possible upgrade to have the best experience possible.Arrived at 9PM. No concierge, rough and plainer customer attendance. Made me pay in advance, even though my credit card number was sent as I’ve booked the room, so the hotel had all warranties needed. Placed us on the first floor, hock means they didn’t care about my previous phone call and expectations. As we arrived in the room, we realised it was very dated, furniture eas falling apart, cracks on the walls, etc. Beds, we and tb were ok, mini bar with a couple of bottles, court wins and other amenities too old. We asked to change the room, because of cracks and so. They changed us to a double room with an extra bed which was actually better than the previous one(!). Overall very datedThe rest of the. Hotel is ok. Good breakfast, great location, nice service. Fair SPA (it was nice actually, but every one could get is, specifically kids - why do they call it a SPA if it’s only an indoor pool?)In a nutshell: it’s not bad, pretty clean and fair. Should be cheaper - value for money is not ok - and definitely NOT a 5 star. An average 4 star, at most
MontebeloHotels MontebeloHotels, Owner at Montebelo Viseu Congress Hotel & Spa, responded to this review
Dear paulol107,We appreciate you having taken your time to share your experience with us. We regret not having lived up to your expectations during your stay and we’d like to apologise for any inconvenience this may have caused.Your feedback will be shared with our team so that in the future we may better avoid similar situations. We do hope you may consider us for your next hotel stay, one that can show how our service matches with your high standards, and our 5 star rating.Yours truly,the Montebelo Viseu Congress Hotel Team
User:WFBELGIUM
Trip type:
rather 4*
26 Jun 2020
Overall good experience but closer to a 4* than a 5*. Women at the reception very friendly. Hotels are nice but again closer to a 4*. Breakfast was good and the location is also good (quiet at night).
MontebeloHotels MontebeloHotels, Proprietário at Montebelo Viseu Congress Hotel & Spa, responded to this review
Dear guest,We’d like to thank you for your comments, which we value very highly. This certainly will be shared with our team so that our service consistently meets our service standards. We look forward to having you at Montebelo Viseu Congress Hotel for your next stay, one filled with good moments.Yours faithfully,Montebelo Viseu Congress Hotel
User:linaaa232
Trip type: Family
Depressing
03 Jan 2020
Why is this hotel a 5 star? I have been to 3 star hotel with better services. Literally. First of all, the whole hotel is really dark. Not a very nice atmosphere. The staff were arrogant and not nice at all. They even accused us of stealing towels, which wasn't true, we brought the towels to reception IMMEDIATELY after using them.I have nothing to complain about when it comes to the pool, it was actually pretty good. When it came to lunch time, a popular choice seemed to be the bar, which was unhygienic. The cutlery was dirty, table was dirty, chair was dirty, olive oil out of date. Food wasn't good either, but that comes down to personal taste. I wish I could say that the rooms were good, but that wasn't the case. They even managed to mess that up. They were really, but really dark and the carpet floor was filthy and had stains.Overall, when I came out of the hotel, I felt depressed. I do not recommend this hotel at all.
MontebeloHotels MontebeloHotels, Proprietário at Montebelo Viseu Congress Hotel & Spa, responded to this review
Dear guest,In the name of the entire team of Montebelo Viseu Congress Hotel we wish to thank you for your feedback, which we value highly and will analyse with utmost consideration. Your comfort and satisfaction are our top priority, and so we ask you to please accept our sincere apology for services that merited an unsatisfactory rating. Please be assured that your commentary will be shared with our team for such a situation to be avoided in the future and so that our service may be improved. We look forward to you considering us again in the future for another stay at our hotel, one which meets our high standards of service.Yours faithfully,Montebelo Viseu Congress Hotel
User:Fienna S
Trip type: Family
Amazing hotel !
07 Aug 2019
I stayed here for a week with my family and another family because we were Staying for a wedding and I loved this hotel so much!Stuff are really nice and helpful, there are activities for kids like board games and poolNot very crowded at pool , nice meals,clean rooms, easy access to town and overall an amazing place 🇵🇹💙
Viseu, Centre Portugal
About Montebelo Viseu Congress Hotel
User Rating & Reviews
31 Jul 2022
05 Mar 2022
26 Jun 2020
03 Jan 2020
0204 505 9777